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Shop d'accessoires, pièces détachées et boutique moto aux meilleurs prix : malles, casques, blousons, filtres à huile, bottes, gants motocross..
Arquitecto Miguel Ángel Beloqui Nº12, 30007, Murcia, Spain
2.6
664 reviews
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Hello,
Acter order and payment I was waitîng for the parts. Answers were that parts were ordered to provider but not yet available… 3 months later I asked if équivalent parts would be available.Fortunatly It was the case so I bought them and receive them quickly + a transfer to my account since these were cheaper.
I would have appreciate if THEY would have suggest me alternative parts…
DON'T BUY HERE!!!! IT'S A SCAM, THEY DON'T DELIVER THE PRODUCTS NOR THEY REFUND YOU FOR THE MONEY PAID! THESE PEOPLE ARE A FRAUD, I AM ALREADY CONTACTING CONSUMER DEFENCE IN SPAIN TO DEAL WITH MY CASE.
Reply from Eurobikes
Bonjour, nous sommes désolés de ce qui s'est passé, si vous rencontrez un quelconque problème, nous vous fournissons un lien afin que vous puissiez contacter notre service client.
https://www.eurobikes.com/contact-us
Salutations et désolé pour le désagrément.
Excellent. Quick fair delivery and well packed. Good product, exactly what i ordered.
Reply from Eurobikes
Buenas tardes, Muchas gracias por su valoración positiva
Un saludo Eurobikes Team
SOW23/49806
6 weeks I'm waiting for 350€ refund after I waited for months for my delivery in the firs place. Made countless calls, emails and contact attempts without any response from them. They made changes and erased payment history on that order on my account. Scammers. Its sickening.
I'm not the only one so please don't order anything from them.
Reply from Eurobikes
Bonjour, nous nous excusons pour ce qui s'est passé, nous recevons actuellement un volume élevé de demandes téléphoniques, d'e-mails, etc. Il est donc possible qu'à un moment donné, nos lignes soient occupées et que la réponse à votre e-mail/incident en souffre. Cependant, ne vous inquiétez pas, nous sommes là pour vous aider, nous répondons à toutes les questions par ordre d'arrivée, donc si vous avez déjà envoyé un e-mail, ne vous inquiétez pas, vous recevrez une réponse. prochainement.
Salutations et désolé pour le désagrément
Reply from Eurobikes
Bonjour, nous sommes heureux de savoir que tout s'est bien passé, merci beaucoup pour votre avis positif, cela nous aide à continuer à offrir le meilleur service possible
Salutations à l'équipe eurobikes
Great price but unfortunately poor communication. Items did not arrive on or near the date estimated. I contacted Eurobikes to ask for estimated delivery date or at least a tracking number...no reply. After a week I emailed again & received a response. I was told they were still waiting for my items to be delivered to Eurobikes. My items then arrived 1 day earlier than the new delivery date when I was unavailable. Luckily I was able to communicate with the delivery driver & receive my item. Thank you for the reply.
Reply from Eurobikes
Good morning Christoher,
First of all we are very sorry for the inconvenience caused and the delay of your order.
Best regards
No problem with my order. The battery I bought was a bit old but still ok.
Reply from Eurobikes
Good morning Tanguy,
Thank you for your comment and for your confidence in our team.
Best regards
I cancelled order after FedEx had package in Paris over a week. Till Eurobikes works with FedEx I’m never buying again with them.
P.S.(one week later) I called Eurobikes to cancel order and refund and now after 2 weeks FedEx is saying that package was delivered today?!? Now I don’t have package nor money. Looks like scam…
Reply from Eurobikes
Good morning Sergej,
We are very sorry for the bad service provided by FedEx, from all the EuroBikes team we apologise for the inconvenience caused.
We will investigate what is going on with the agency
Best regards
1 month to receive my order because 1 guy was on holiday - seems they only have 1 French speaker and all emails in French were ignored whilst he was away
Really shocking customer service this time !!!
Reply from Eurobikes
Good morning John,
First of all we are very sorry for the delay of your order and we apologize for the lack of communication.
As I am seeing in the tracking of your order, it was delivered on 28/7 successfully.
If you have any questions please contact us at info@eurobikes.com
Best regards
Reply from Eurobikes
Good morning Andrew,
Thank you very much for your trust and for leaving us a review.
Best regards
Reply from Eurobikes
Bonjour,
Merci d'avoir pris le temps d'écrire un commentaire et de nous avoir fait confiance.
Meilleures salutations
Excellent prices, excellent delivery delay ordered wednesday morning, received friday in France
*1st order from their website
Reply from Eurobikes
Good morning Luzar,
Thank you very much for taking the time to write a review and for your confidence.
Best regards
Reply from Eurobikes
Bonjour,
Merci beaucoup d'avoir pris le temps d'écrire un commentaire et de nous avoir fait confiance.
Meilleures salutations
Very fast shipping (the day of buy) and fast delivery (2 days).
Reply from Eurobikes
Good morning Will,
Thank you very much for taking the time to write a comment and for your confidence.
Best regards
Totally rubbish service I have still not received my order and the supplied tracking number does not work, AVOID
Reply from Eurobikes
Good morning,
We apologise for the inconvenience caused and the delay of your order.
We have been asking the transport company for a week for information to try to resolve the incident so that you can receive your oil as soon as possible.
As soon as we have information we will send you an email
Best regards
Reply from Eurobikes
Bonjour Lufermon, merci beaucoup d'avoir pris le temps d'écrire un commentaire
Meilleures salutations
Super fast shipping and the best price I found .
Reply from Eurobikes
Bonjour Thierry, merci beaucoup d'avoir pris le temps d'écrire un commentaire et de la confiance que vous accordez à notre équipe.
Meilleures salutations
Very good store, I bought a helmet for my husband, since I did not know the correct size, I bought the insurance and they quickly changed the helmet for another smaller size and now everything is perfect
we will repeat without a doubt
Reply from Eurobikes
Good morning Lidia, thank you very much for your positive review. We are glad to hear that you were finally satisfied and happy with the helmet.
We hope to hear from you again :)
Best regards Eurobikes Team
AVOID - Terrible Customer Service!
I made my order and paid on 1/8/21 with Eurobikes. Now after more than one month I am still waiting for delivery.
I helped them by accepting a different colour than I wanted but they offered me nothing.
I will never use them again, now I use enduroportugalshop.com much better service, good prices and fast delivery.
08/09/21 Update
Update - At last, after more than 5 weeks I have received my order. It has been a very painful experience. I definitely won’t be ordering from Eurobikes again.
Unbelievably it wasn’t the Customer Service Department who helped me, it was the person working in Social Media! 🤣
I am still trying to contact the Customer Service Department but they just ignore my emails, even the Customer Service Manager does not reply. I can’t believe this is how they treat customers who have paid money to them.
Reply from Eurobikes
Good afternoon David, sorry for the inconvenience, as we communicated to you by e-mail, Facebook, Google review and now by trust pilot understanding that you needed your order as quickly as possible and following your instructions we made a product change without any kind of additional cost and it was sent to your address, understand that due to the current global situation we are receiving many inquiries so it is possible that your order or your response may suffer some kind of delay, even so we take good note of your comment to try to improve on as much as possible
Greetings and sorry for the inconvenience
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