Placed an order on the 27th of May. Received no update on delivery times. Had to email the company on 2nd of June, and chase them on the 4th of June. I finally got a phone call on the 4th of June ex... See more
Company replied
Location
Switch locationUnit 7, IO Centre, Croydon Road, Beddington, CR0 4WQ Croydon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I think Eurocell is very good because the staff were so friendly and helpful. The products are a really good price and in stock.
From a late evening order it was delivered First thing next morning. Helpfully driver. I would use this Company again.
Good customer service
Company details
- #70 of 112 best companies in Building Materials Supplier
- #39 of 67 best companies in Garden building supplier
- #144 of 244 best companies in Home improvement shop
- #21 of 37 best companies in PVC windows supplier
- #19 of 39 best companies in Roofing Supply Shop
- #20 of 39 best companies in Window supplier
About Eurocell plc - Croydon
Written by the company
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Contact info
Unit 7, IO Centre, Croydon Road, Beddington, CR0 4WQ, Croydon, United Kingdom
3.5
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think Eurocell is very good because…
I think Eurocell is very good because the staff were so friendly and helpful. The products are a really good price and in stock.
3 June 2026
Unprompted review
Poor turnover and customer service updates
Placed an order on the 27th of May. Received no update on delivery times. Had to email the company on 2nd of June, and chase them on the 4th of June. I finally got a phone call on the 4th of June explaining delivery would be either the 5th or 8th of June. It is now the end of the 8th of June and no delivery. This is a total of 12 days wait time when their website states 3 working days and roughly 7 for not in stock items. This item was not stated as not in stock.
Very poor customer service updates and turnaround times. Will not be using or recommending.
27 May 2026
Unprompted review
Reply from Eurocell plc - Croydon
Hi, Sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your order & contact info via email to enquiries@eurocell.co.uk & a member of the Team will be in touch. Many thanks, Eurocell
Quick delivery.
From a late evening order it was delivered
First thing next morning. Helpfully driver.
I would use this Company again.
14 July 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.