Eurocell plc - DoncasterReviews 

48
TrustScore 4 out of 5

4.1

Unit D1/D2 Kirk Sandall Industrial Estate, Sandall Stones Road, DN3 1QR Doncaster, East Mids & South Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was given this companies name by our kitchen fitter said he had used them himself many times and could do the bits that we needed. We weren’t disappointed Jamie and Andy ( who was training ) helped us... See more

Rated 5 out of 5 stars

I ordered cladding yesterday afternoon on amazon. It said 4-7days delivery. It was here within 24 hours. Delivered by a young man called kieran who was VERY cheerful and helpful and carried my order t... See more

Rated 5 out of 5 stars

My order was delivered as expected and all the items wer6e present and in good condition, wrapped tp protect them form the weather. The delivery driver was pleasant and polite and helpfully stored my... See more


Company details

  1. #66 of 110 best companies in Building Materials Supplier
  2. #39 of 67 best companies in Garden building supplier
  3. #144 of 243 best companies in Home improvement shop
  4. #21 of 38 best companies in PVC windows supplier
  5. #20 of 39 best companies in Roofing Supply Shop
  6. #20 of 39 best companies in Window supplier

About Eurocell plc - Doncaster

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit D1/D2 Kirk Sandall Industrial Estate, Sandall Stones Road, DN3 1QR, Doncaster, East Mids & South Yorkshire, United Kingdom

  • 01302 881441

4.1

Great

TrustScore 4 out of 5

48 reviews

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1-star

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Replied to 93% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(48)

2,209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not a good experience at all

Not a good experience at all! I wanted some windowsills, but I wanted to see the different colors and decide. The guy promised me he will get samples and ring me back, it never happened. I ordered them online, they should have arrived in up to a week, a week after I rang and no one answered, then they sent me from one to another, but eventually I have been told they will arrive in about 3 weeks. I said well, now I ordered one each color to decide, do I have to wait another month when I will return the colors that I don't like and order more of the one I like? They said yes, and you have to pay 15% of the value as return fee. Then I told them to cancel my order and refund my money and bought them from a different supplier, hassle free.

17 April 2026
Eurocell plc - Doncaster logo

Reply from Eurocell plc - Doncaster

Hi,
Thank you for your feedback. I'm Sorry to hear about the experience you received
You have now been refunded for the cancelled order

Kind regards

Rated 1 out of 5 stars

Was given a day when my delivery was…

Was given a day when my delivery was coming and told I would get a phone call 30 minutes before delivery. No call no delivery. Waisted day wai6. Contacted Doncaster branch the next day to be told running late so didn't get delivered . I asked why he didn't contact me beforehand to let me know. He said they were short staffed NOT MY PROBLEM, they guy said if I had a complaint to contact head office so I did who did manage to get something sorted. VERY POOR COMMUNICATION & CUSTOMER SERVICE in branch.

15 March 2026
Eurocell plc - Doncaster logo

Reply from Eurocell plc - Doncaster

Hi David,

Thank you for your feedback, it’s invaluable in helping us improve our services. I’m very sorry to hear about your experience with our branch team and the inconvenience this has caused.

Please be assured that your comments have been passed across to our Regional Manager, who will be investigate.

Thank you,
Eurocell Response Team

Rated 5 out of 5 stars

Very knowledgable

Was given this companies name by our kitchen fitter said he had used them himself many times and could do the bits that we needed. We weren’t disappointed Jamie and Andy ( who was training ) helped us with everything that we needed Andy apologised for being a bit slow no problems for us everyone has to start somewhere. Would use this company again. Can get most things that you want.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great website with easy ordering

Great website with easy ordering, excellent communications when the order was ready. On arrival for collection the staff were efficient and the goods ready with a friendly smile, highly recommended company.

30 September 2025
Rated 2 out of 5 stars

Just too painful to deal with

Just too painful to deal with. Local store useless on line a bit better but you end up with local store. Must have big book of excuses. Including you didn’t buy that from here when wanted some more despite receipt and labelling from product. Just easier to use another branch who were everything local clowns weren’t - helpful professional knowledgeable

7 April 2025
Eurocell plc - Doncaster logo

Reply from Eurocell plc - Doncaster

Hi David
Sorry to hear about the negative experience you've received,
Your feedback is valuable for improving our products and services
I have passed your email across to the Regional Manager who will investigate this matter further.
Many thanks Eurocell.

Rated 5 out of 5 stars

Called into Doncaster branch and the…

Called into Doncaster branch and the guy behind the counter could not have been more helpful and informative. His approach and knowledge was fantastic. What an asset to your business 5 star is not enough.

1 August 2025
Unprompted review

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