Eurocell plc - Hayes Reviews 16

TrustScore 3.5 out of 5

3.7

Unit 3, Clayton Business Centre, UB3 1RT Hayes, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I needed some cladding for my garage and decided to check out Eurocell. The staff at the front desk, Suresh & John were super helpful in helping me choose the right product. When I realized the claddi... See more

Rated 5 out of 5 stars

The staff are very good, they always give my self and my workers good customer service. Fast delivery and 💯 % in full. If you want this fantastic customer service and great atmosphere then pop into h... See more

Rated 4 out of 5 stars

Wide range of products with dimensions and colours to choose from them as per our need. Better Quality and nationwide delivery.


Company details

  1. #69 of 110 best companies in Building Materials Supplier
  2. #38 of 64 best companies in Garden building supplier
  3. #148 of 244 best companies in Home improvement shop
  4. #24 of 40 best companies in PVC windows supplier
  5. #23 of 40 best companies in Roofing Supply Shop
  6. #20 of 39 best companies in Window supplier

About Eurocell plc - Hayes

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 3, Clayton Business Centre, UB3 1RT, Hayes, London, United Kingdom

  • 020 85693363

3.7

Average

TrustScore 3.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

6 weeks

There was an issue with my order where they had forgot to order part of it. This was only picked up after i chased up where my order was.

It took a further two weeks to to arrange a partial delivery of the products that were in stock. The process was frustrating with calls not being answered or emails not replied too.

The products themself were of good quality and great price.

3 September 2024
Unprompted review
Eurocell plc - Hayes logo

Reply from Eurocell plc - Hayes


Hi Anonymous, Sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your order & contact info via email to enquiries@eurocell.co.uk & a member of the Team will be in touch. Many thanks, Eurocell

Rated 5 out of 5 stars

Great product & shout out to Suresh & John!!

I needed some cladding for my garage and decided to check out Eurocell. The staff at the front desk, Suresh & John were super helpful in helping me choose the right product. When I realized the cladding was too big for my van, they didn’t even hesitate to offer delivery to my house, even though they were busy. The product itself is top-notch quality, and the service was just awesome. Staff were friendly, humorous, and really helpful. Highly recommend the Hayes branch!

4 July 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order and bad service

Placed an order, told I would be receive a delivery time within 3 days, not heard anything so sent an email after 5 days and no response. Called today (day 8) and they said would find my order and call back in 10 mins, 4 hrs later still no call. Hence the bad review

26 May 2024
Rated 1 out of 5 stars
Eurocell plc - Hayes logo

Reply from Eurocell plc - Hayes

Sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your order & contact info via email to enquiries@eurocell.co.uk & a member of our Response Team will be in touch. Many thanks, Eurocell

Rated 5 out of 5 stars

HAYES BRANCH AMAZING

The staff are very good, they always give my self and my workers good customer service. Fast delivery and 💯 % in full. If you want this fantastic customer service and great atmosphere then pop into hayes eurocell and see the team.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

5 star service

Excellent customer service, communication and product delivered the next day. All companies should follow their example. It can be done!

27 October 2022
Unprompted review
Eurocell plc - Hayes logo

Reply from Eurocell plc - Hayes

Hi Sue,

Thank you so much for your wonderful review!

Many thanks,

Charlotte @ Eurocell

Rated 5 out of 5 stars

Friendly and reliable

Friendly and reliable. Sebastian in the Hayes branch walked me through all the different options for fascias and soffits, then ordered everything for me, and the same Sebastian also delivered everything two days later. Excellent customer service and the boards were all decent quality. Thanks Sebastian and Eurocell for your help!

28 June 2022
Unprompted review
Rated 5 out of 5 stars

Always helpful

AlWays helpful, friendly and knowledgeable. Quick efficient service and good quality products.👍😊

28 August 2021
Unprompted review
Rated 5 out of 5 stars

Spot on!

In October, I embarked on a self-build project and used Eurocell Hayes. The staff were very helpful and went the extra mile to advise me on all parts required to get the job done. I revisited on Monday 4th Jan 2021 due to a faulty part which was promptly replaced. So a big thumbs up to Aman, the store manager and your team, your customer after care service is spot on.

6 January 2021
Unprompted review

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