Eurocell plc - Northampton Reviews 17

TrustScore 4 out of 5

4.2

Unit 8, 75 St James Mill Road, NN5 5JP Northampton, Eastern, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy website to use. All details quoted are very understandable and pricing very clear. On collection within three hours, the staff were extremely helpful and demonstrated a customer led attitude at... See more

Rated 5 out of 5 stars

Had the product, speedy call to confirm order was ready andd had the right product a a decent price.

Rated 5 out of 5 stars

Firstly the products are great quality, but then add in a very keen price and quick/cheap delivery and they are ticking all the boxes.

Rated 5 out of 5 stars

I was very pleased with the fast delivery and the delivery man was very friendly and helpful. Will definitely use Eurocell again.


Company details

  1. #66 of 108 best companies in Building Materials Supplier
  2. #39 of 63 best companies in Garden building supplier
  3. #146 of 243 best companies in Home improvement shop
  4. #25 of 40 best companies in PVC windows supplier
  5. #23 of 39 best companies in Roofing Supply Shop
  6. #21 of 39 best companies in Window supplier

About Eurocell plc - Northampton

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 8, 75 St James Mill Road, NN5 5JP, Northampton, Eastern, United Kingdom

  • 01604 754833

4.2

Great

TrustScore 4 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

excellent service

Had the product, speedy call to confirm order was ready andd had the right product a a decent price.

17 January 2026
Rated 1 out of 5 stars

DEEPLAS-DON'T TRUST THEM

We purchased embossed cladding from Deeplas which is part of the Eurocell Group. This purchase was made in September 2025 and was for a substantial 4 figure sum. Some parts have failed. Deeplas have, from the outset when this issue was raised, been evasive, unprofessional and sought to put barriers in the way. They have tried to apportion blame to the contractors installing the panels and been most unco-operative.

Since this review we have still not been contacted by Deeplas or Eurocell and there has been no further progress. If this is their idea of customer service then it’s very very poor

20 September 2025
Unprompted review
Eurocell plc - Northampton logo

Reply from Eurocell plc - Northampton

Sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your order & contact info via email to enquiries@eurocell.co.uk & a member of our team will be in touch. Many thanks, Response Team

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering, instant confirmation of order, confirmation of order ready to collect, great service, many retail outlets could take a leaf out of your book, well done

20 July 2025
Rated 4 out of 5 stars

easy to navigate web site and find what…

easy to navigate web site and find what I was looking for, purchased and email confirmation order placed, wait for email or text to confirm ready to collect, this is what let Eurocell down no other communication so went to branch and it appeared the poor guy was on his own and rushed off his feet, fair play to him he recognised the order and swiftly dealt with me being in branch.

2 January 2025
Rated 5 out of 5 stars

Northampton Branch

Big thanks to all the staff at Eurocell Northampton for your guidance and effort assisting me with my recent fascia, soffit, guttering and downpipe upgrade. You couldn't have been more helpful! You went above and beyond to help someone who knows little of such things and I'm grateful for your good advice and great customer service.
Thanks.
Christian

15 June 2022
Unprompted review
Eurocell plc - Northampton logo

Reply from Eurocell plc - Northampton

Hi Christian,

Thanks for leaving our Northampton branch a 5* review! I will pass your kind comments onto them.

If you need anything in the future, don't hesitate to get in touch.

Kind regards,

Charlotte @ Eurocell

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