Eurocell plc - Stockport Reviews 

37
TrustScore 4 out of 5

4.0

Unit 2B, Bankfield Trading Estate, SK5 7PG Stockport, North West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Value for money and exceptional customer service. Placed an order via website but then found delivery would be a minimum of 3 days. Needed items ASAP so called local branch. Very kind sales assistant... See more

Rated 5 out of 5 stars

Ordered some guttering and related fittings on-line but inadvertently clicked half-round gutter instead of square, fittings were all okay. Within half an hour I got a phone call from the Stockport br... See more

Rated 5 out of 5 stars

Used Stockport branch and Claire’s customer was fantastic - sorted out my misorder, arranged convenient delivery and proceeded refunds etc. Great service which you don’t always get nowadays. Company p... See more

Rated 5 out of 5 stars

This is my first experience with eurocell at Stockport as a novice and trying something new my knowledge is limited - Neil who served me was very knowledgeable and helpful in guiding me just what I n... See more


Company details

  1. #70 of 112 best companies in Building Materials Supplier
  2. #39 of 67 best companies in Garden building supplier
  3. #144 of 244 best companies in Home improvement shop
  4. #21 of 37 best companies in PVC windows supplier
  5. #19 of 39 best companies in Roofing Supply Shop
  6. #20 of 39 best companies in Window supplier

About Eurocell plc - Stockport

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 2B, Bankfield Trading Estate, SK5 7PG, Stockport, North West, United Kingdom

  • 01614762025

4.0

Great

TrustScore 4 out of 5

37 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(37)

2,343 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute fiasco!

Order went through online and my bank account was debited. When I went to collect, there was no record of my order. I was left hanging about for the best part of an hour until it was eventually sorted out.

1 April 2026
Eurocell plc - Stockport logo

Reply from Eurocell plc - Stockport

Hi Graham Sorry to hear about the negative experience you've received. We can see there was a technical glitch when your order was received which meant the branch could not see this on their system, however our digital team have rectified this once we were made aware huge apologies for the inconvenience this has caused. We are pleased to hear you have now received your order and thank you for notifying us of this issue at the time. Best regards Eurocell Response Team

Rated 4 out of 5 stars

Good service

Got the shower panels which look great. Great value compared to other types and I know they last as have used them many years ago.
Had to get a part swapped on the delivery but easy to arrange. Pleasant service from Stockport branch.

9 February 2026
Rated 2 out of 5 stars

wrong panels and wont take phone calls

ordered shower panels, arrived a day late with no indication of delivery. turns out they not only send the wrong panels, but even a mix of wrong panels in the delivery. cut 2 pieces to get the job done, turns out the 3rd panel i open is completely different aswell. Been ringing my local depot all week who cant be bothered answering the phone, seems the default setting is simply not answer. now left in limbo with a bathroom minus a ripped out toilet and basin. shambolic all round, will use BQ next time

21 February 2026
Unprompted review
Eurocell plc - Stockport logo

Reply from Eurocell plc - Stockport

Sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your order & contact info via email to enquiries@eurocell.co.uk & a member of our team will be in touch. Many thanks, Eurocell

Rated 5 out of 5 stars

Value for money and exceptional customer service.

Value for money and exceptional customer service. Placed an order via website but then found delivery would be a minimum of 3 days. Needed items ASAP so called local branch. Very kind sales assistant went the extra mile and arranged delivery for the following morning. Can't ask for more! Highly recommended.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Ordered some materials online to pick…

Ordered some materials online to pick up an hour later. Forty minutes later I get a message saying my order is ready to pick up. Went there, got my stuff straight away,no messing and excellent customer service.

14 April 2025
Rated 5 out of 5 stars

Placed to order online and opted for…

Placed to order online and opted for delivery, the subsequent e-mail stayed tge 3rd party delivery company would contact me within 2 to 3 days to arrange delivery which was fine. Within the hour I received a call from the store arranging delivery for 2 days later, very impressed with the turnaround time.

22 January 2025
Rated 5 out of 5 stars

Used Stockport branch and Claire’s…

Used Stockport branch and Claire’s customer was fantastic - sorted out my misorder, arranged convenient delivery and proceeded refunds etc. Great service which you don’t always get nowadays. Company processed refund same day and in account next day!

5 March 2024

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