The Ease of placing order was a pleasant surprise compared to some companies. Prices are great and help form local dealership was excellent.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
very pleased with the service i liked the way when packing my order for delivery they noticed i’d ordered a wrong item and phoned me to check.
You stocked what I wanted and had it ready for me to collect within an hour of pressing the click and collect button. You even cut it to fit in my car as a favour. Great work guys, thanks you.
Knowledgeable and friendly staff went above and beyond to ensure I had all I needed to get the job done.
Company details
- #69 of 108 best companies in Building Materials Supplier
- #40 of 64 best companies in Garden building supplier
- #148 of 243 best companies in Home improvement shop
- #25 of 40 best companies in PVC windows supplier
- #24 of 39 best companies in Roofing Supply Shop
- #21 of 39 best companies in Window supplier
About Eurocell plc - Thanet
Written by the company
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Contact info
Unit D, Oxengell Place, CT12 6PB, Thanet, South East, United Kingdom
- 01843 589686
4.4
Excellent
14 reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful good prices polite nothing…
Very helpful good prices polite nothing is a problem quick efficient service recommend to all
4 March 2026
Unprompted review
First order
The Ease of placing order was a pleasant surprise compared to some companies. Prices are great and help form local dealership was excellent.
12 February 2026
You stocked what I wanted and had it…
You stocked what I wanted and had it ready for me to collect within an hour of pressing the click and collect button. You even cut it to fit in my car as a favour. Great work guys, thanks you.
24 November 2025
Truly professional experience 👍🏻
31 August 2025
Ordered online, all good
Ordered online to collect. ready quickly, really helpful staff. Great prices and all products in stock
17 February 2025
Excellent service from thanet store…
Excellent service from thanet store very helpfull staff
18 September 2024
Unprompted review
very pleased with the service i liked…
very pleased with the service i liked the way when packing my order for delivery they noticed i’d ordered a wrong item and phoned me to check.
2 July 2024
Easy, quick and great customer service
My order was ready when u got there and so I was only there for less than 5 minutes. Great service.
21 April 2024
highly recommended
Knowledgeable and friendly staff went above and beyond to ensure I had all I needed to get the job done.
14 December 2023
Unprompted review
Awful
Awful, total rip off merchants, went to my local Eurocell, Thanet Branch, Ramsgate CT12 6PB I bought some Black Ash corners trims and facias from Jewsons but was a couple of items short so thought I’d pop to my local Eurocell, what a massive mistake, unfortunately I forgot my glasses, the staff knew this as I told them, they then quoted me a price which I agreed, but it’s only now when doing my accounts with my glasses on I realised that they added 28% £56.43 in surcharges on top of the price of the goods the gentleman quoted me, it’s criminal and trading standards should investigate these crooks. You can’t quote a price over the counter and then add 28% on top when processing it.
17 January 2022
Unprompted review
Reply from Eurocell plc - Thanet
Hi Jason,
Sorry to hear you're unhappy with the surcharge, I can assure you this is not 'criminal' & has been outlined to our customers as to the reasons we have had to implement this, please see https://www.eurocell.co.uk/updates/surcharge for further info, a copy of this would be available at the trade counter also.
Kind regards
James @ Eurocell Response
QR entry scanner too slow
Good service and price but QR scanner to gain entry to store is rubbish, there can be no one in store and yet still normally have to stand outside and wait 5+ minutes to get entry
29 April 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.