Eurocell plc - Uckfield Reviews 24

TrustScore 4 out of 5

4.1

Unit 2B, The Copwood Centre, TN22 1QL Uckfield, South East, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Unbelievable service, placed an order for roof tiles at 11pm, they were delivered next morning at 8am, just amazing. That’s people using their brains, the delivery guy saw the order come in, knew he w... See more

Rated 5 out of 5 stars

I cannot praise the manager Ben Moore enough, he really goes above and beyond to help us whenever he can. Nothing is too much trouble and I think he deserves recognition for his outstanding service!... See more

Rated 5 out of 5 stars

If I wrote the review I want to, the response would be he obviously owns the company, or his dad works there. Both far from the truth, absolutely, unbelievable level of service by the manager and his... See more

Rated 5 out of 5 stars

Ben and his team always go above and beyond to help our business and nothing is ever too much trouble. We have used other branches before and they are not a patch on the Uckfield store. We are real... See more


Company details

  1. #64 of 108 best companies in Building Materials Supplier
  2. #41 of 68 best companies in Garden building supplier
  3. #145 of 244 best companies in Home improvement shop
  4. #22 of 38 best companies in PVC windows supplier
  5. #23 of 39 best companies in Roofing Supply Shop
  6. #22 of 39 best companies in Window supplier

About Eurocell plc - Uckfield

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 2B, The Copwood Centre, TN22 1QL, Uckfield, South East, United Kingdom

  • 01825 764 531

4.1

Great

TrustScore 4 out of 5

24 reviews

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1-star

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Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

South East base window Company

As a trade window fitter, i have just been into the Uckfield, Eurocell branch, I ordered 7 packs of Tapco tiles £462.00 inc vat which due to being in the area i couldn't get to my local branch, the guy which served me charged me £2.20 plus vat per tile when 2 other branches were £1.96 and £1.90 plus vat, when questioning the branch guy 'Chris' he asked for the other 2 branches details which i declined and stated, best price, Eurocell seem to make up discounts as they go, Gap were cheaper again although in the wrong area as i needed these today, unlike a UK wide network, all branches just work on 'how much ' they can rip the trade client off, this is maybe why the man at the top 'Mr Darren Walters) seems to have been sacked for trying to manage the fairness of the branches instead of ripping the customer off to please greedy shareholders, and good like if you have their new Aluminium 'Alunet' good luck trying to make that work..

28 May 2026
Unprompted review
Eurocell plc - Uckfield logo

Reply from Eurocell plc - Uckfield

Thank you for taking the time to raise your concerns regarding your recent purchase at the Uckfield branch. We understand your frustration regarding the pricing differences between branches and appreciate how important consistent pricing and service are to trade customers.

Your feedback has been noted and will be shared with the relevant management team for review. We value all customer feedback and are sorry to hear that your recent experience has left you disappointed.

Eurocell Response Team

Rated 5 out of 5 stars

Superb service from Eurocell Uckfield

Superb service from Eurocell Uckfield!

Connor went above and beyond.

He kindly located, collected and delivered a hard to find product that we so desperately needed.

We had under ordered and couldn’t finish the job without it.

Many thanks, Connor!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Ben at the Uckfield branch……

We visited the Uckfield Branch where Ben was serving. He was very helpful in sorting out an order for us. He worked up a quote & made sure that we had everything we needed to do our soffits & fascias.
He also sorted out a date for delivery & made the whole ordering process so easy. Thank you Ben

13 June 2025
Unprompted review
Rated 1 out of 5 stars

I ordered nearly £1000 worth of goods…

I ordered nearly £1000 worth of goods over two weeks ago and still have not received - Uckfield branch did not answer their phone all day today - unbelievable. I have been mislead several times and each time been left with no firm date. Think twice before using this company.

8 July 2024
Eurocell plc - Uckfield logo

Reply from Eurocell plc - Uckfield


Hi, Sorry to hear that you have not received your order yet. We will investigate this further, One of the Team will be in touch. Many thanks, Eurocell

Rated 5 out of 5 stars

Eurocell Uckfield

Ben and his team always go above and beyond to help our business and nothing is ever too much trouble.
We have used other branches before and they are not a patch on the Uckfield store.
We are really happy with how our account is managed and would recommend Eurocell Uckfield to all our friends in the trade.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Service at it's best

If I wrote the review I want to, the response would be he obviously owns the company, or his dad works there. Both far from the truth, absolutely, unbelievable level of service by the manager and his team all with a great smile. Any kind of building plastic requirement visit this Eurocell branch in Uckfield, you will not come away disappointed.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy using Eurocell

I think Eurocell is very good because the staff at the uckfield branch are always friendly and helpful. If they don't have the item in stock they are quick to recommend alternatives or offer to order it in. One one occasion, they went to another branch to collect the items I needed and get them delivered to me the next day.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Top quality manager!!!

I cannot praise the manager Ben Moore enough, he really goes above and beyond to help us whenever he can. Nothing is too much trouble and I think he deserves recognition for his outstanding service!
If you want something done, Ben is your man, he really is a credit to the company and we really appreciate everything he does for us. Top quality manager.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service as always 😁

I’ve just received another delivery from Eurocell in Uckfield and thought I probably should leave a review this time as the service is really good. Ben the manager is always super helpful and I’m happy to recommend the company.

15 September 2023
Unprompted review

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