Eurocell plc Reviews 

8,646
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,391 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and polite, providing excellent service and solutions. Many people appreciate the high quality and variety of products, often finding items not available elsewhere. The ordering process is frequently described as easy and efficient, with many experiencing quick and reliable delivery services. However, some customers also noted issues with delivery, including significant delays, unfulfilled orders, and poor communication regarding delivery status. A few other people also felt that the online ordering process could be problematic, citing difficulties with refunds for online purchases or staff being unable to locate orders.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering, quick... See more

Product

Clients share positive opinions on product quality and value, with many reviewers finding products to be... See more

Delivery service

People report positive experiences with delivery service, often praising fast delivery times and helpful... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service was excellent Jordan,Kerrie, both had excellent Listening skills, product knowledge, Extremely patient with myself &my wife Also serving other customers at the same time. T... See more

Rated 5 out of 5 stars

Top service and great company. Only constructive feedback is for Eurocell to consider interest free packages to make it affordable. I really want a dream garden room but cannot afford if without a... See more

Rated 5 out of 5 stars

The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive... See more

Rated 5 out of 5 stars

I've used a few different branches through company work + my local Maidstone branch for private work & I'm impressed with how helpful staff are - prices are great too. Just order items for site deliv... See more



Company details

  1. #69 of 111 best companies in Building Materials Supplier
  2. #37 of 66 best companies in Garden building supplier
  3. #143 of 243 best companies in Home improvement shop
  4. #21 of 37 best companies in PVC windows supplier
  5. #19 of 39 best companies in Roofing Supply Shop
  6. #20 of 39 best companies in Window supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(8,646)

2,351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Godd quality

I think Eurocell is very good because the products they sell are of good quality and the staff at the Guildford branch are very helpful

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The staff member was very knowledgeable…

The staff member was very knowledgeable about the product that I wished to purchase. He spent time and showed me the ceiling panels before I bought them. It was a very pleasant customer experience for me. I will definitely be back when I need products that you sell.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Eurocell, top quality products

I think Eurocell is very good because they have a large range of products, usually in stock, at very competitive prices, collection or delivery of them too. Their staff on the counter and shop are very friendly and helpful too.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Worst decision of my life for getting a…

Worst decision of my life for getting a garden room by Eurocell. Took over 2 weeks to get the installation complete. Builders come whenever they want and left whenever they want with no explanation or information. Had to message and Email numerous times to get an update. Company loves to ignore Emails and messages. Still waiting a response on the complain raised over Email. Also room has been poorly build. Roof trim moves during wind, door doesn’t close fully with a gap between doors. Ventilation on doors looks like they’re done by 2 year old. Paid £12500 so have to find peace with it. There aer far better, cheaper and bespoke options available.

1 June 2026
Unprompted review
Eurocell plc logo

Reply from Eurocell plc

Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell

Rated 5 out of 5 stars

These guys in Stafford really made me…

These guys in Stafford really made me feel valued and so, thank you to Mark for providing me with simple pricing and reassurance. Nick is extremely polite and helpful and Mike could not have been more helpful whilst delivering to me.

Extremely satisfied and highly recommend

I have always used NP but, now I have these guys. GREAT

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I think Eurocell is very good because…

I think Eurocell is very good because heir customer support team genuinely goes above and beyond for every client. From the moment you walk into a branch or call their service line, you are met with helpful, polite, and expert advice. They take the time to understand your specific needs rather than just rushing a sale. Their website is incredibly easy to navigate, making it simple to find technical details and manage an account. The entire experience feels professional, reliable, and stress-free

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Our second garden room with Eurocell…

Our second garden room with Eurocell and another great experience! Once again Robin was a star and we went through dozens of iterations before finalising. He was extremely knowledgable and the communication was superb. Supported by a great HQ team who also provided efficient comms. Installation was on the date planned, it was quick with very little disruption. Just a couple of small snagging items that was sorted very quickly. We now have the most amazing garden room ready for decorating in just over a month.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Superb. Phoned shortly after order. Delivered nicely when they said they would.

Product is bl**dy brilliant (PVC skirting). Never painting again. Only negative is it's slightly shorter than the old skirting so you end up with a decorating line even after lots of sanding.

Will deffo use again. (Great Yarmouth Branch)

19 March 2026
Rated 5 out of 5 stars

Big thanks to Eurocell Chorley…

Ive just returned from Eurocell in Chorley. I was looking for prices and other information for materials to build a garden workshop. The chap who helped me was called Ian and I would like to give him a five star review for his help and advice. I will be returning soon with my order. Thank you.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Spot on service

My previous experience of buying fascia and guttering was an utter failure, see earlier review. Eurocell was the polar opposite, premium product, delivered on time and the day they said they would (thank you Barnstaple branch!) with a helpful driver. Installers commented on premium product. Highly recommend.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

9 days on and no delivery.

9 days on and no delivery.
Your Order #000207372
A waste of time.

14 June 2026
Unprompted review
Eurocell plc logo

Reply from Eurocell plc

Hello there Bennett, Thank you for your feedback.
I can see the order was requested to be cancelled and refunded. The order is now refunded in full. Thank you Eurocell Response Team

Rated 5 out of 5 stars

A pleasure to deal with

Very knowledgeable staff, as well as being helpful.
Brilliant product and choices of, sizes, colours etc.
Just a pleasure to deal with. Delivered goods to my home on time too, what more can I say.
Thank you guys 👍👍

1 June 2026
Unprompted review

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