Eurocell plc Reviews 

8,642
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable, providing first-class service. Many people found the ordering process simple and efficient, appreciating the good communication and quick service. Reviewers also highlight the quality of the products and the excellent, often prompt, delivery service, with drivers being helpful and polite. However, some customers experienced issues with delivery, noting delays, missed dates, or damaged items upon arrival. A few other people also felt that communication regarding orders was poor, with some orders not being located or having inconsistent product batches.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, politeness, and... See more

Order

Users describe positive interactions with order, highlighting the ease and speed of the ordering process,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-notch... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive... See more

Rated 5 out of 5 stars

Just had a delivery of fence panels to my home. Adam could not have been more helpful and dealt with difficult traffic and parking conditions with a smile. Delivered to my choice of location in my bac... See more

Rated 5 out of 5 stars

I've used a few different branches through company work + my local Maidstone branch for private work & I'm impressed with how helpful staff are - prices are great too. Just order items for site deliv... See more

Rated 5 out of 5 stars

Everything so far...Robin Iles was the first person I saw and was fabulous! He sized up the garden area and suggested just the right size and style. Such a lovely person and not pushy like I was expec... See more



Company details

  1. #70 of 112 best companies in Building Materials Supplier
  2. #39 of 67 best companies in Garden building supplier
  3. #144 of 244 best companies in Home improvement shop
  4. #21 of 37 best companies in PVC windows supplier
  5. #19 of 39 best companies in Roofing Supply Shop
  6. #20 of 39 best companies in Window supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(8,642)

2,343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would use again

Called into the MK branch where they were extremely helpful answering our questions. Ordered requirements on website. Easy to use. Delivered next day out of Northampton by very helpful driver. Poor man so hot and no air conditioning in van. Excellent service and would use again.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic shop

Super fast delivery service, great range of products with great value for money. Overall fantastic service, will definitely use Eurocell again in the future!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

The staff at Eurocell Andover are amazing.

The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive, polite and good humoured. If only a few more retailers would take a lesson from these guys.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Front of Shop

Amazing and helpful staff. Well informed and willing to work through my problem with me. I will be using them going forward. I would highly recommend this location and staff.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Upfront payment option is unbelievable!

Having used Eurocell before July 2025 to purchase sofit and fascia boards etc £1,100, we contacted them for polycarbonate sheets, fixings etc for a carport. I was sent a quote, which we were happy with and then when I tried to pay upfront and place the order of around a further £1000, I was told I would need to travel to the branch to pay, a 3 hour round trip. They said they could not take payment over the phone, could not send me a payment link, could not give me bank details to make payment. I also phoned their Head Office and was told the same. When I asked why I was told, change in company policy. As a large company regrettably this is not acceptable. We went elsewhere.

Following Eurocells reply - This is an incredibly outdated approach for a major company, and I do not wish to understand, thank you

19 June 2026
Unprompted review
Eurocell plc logo

Reply from Eurocell plc

Thank you for your further feedback SRose,

Again, we're really sorry to hear that our payment process, ultimately led you to place your order elsewhere. We apologise for the frustration and inconvenience this caused.

We appreciate you taking the time to share your experience.

Please be assured that we will pass your comments on to the relevant teams so they can investigate the process further and review the feedback you've provided.

Thank you again for bringing this to our attention.

Eurocell Response Team

Rated 5 out of 5 stars

I think Eurocell Enfieldis very good…

I think Eurocell Enfieldis very good because it was recommended to me by a friend. I found the website easy to navigate and my order was processed quickly. On arrival for pick up the staff were very helpful. Eurocell is now my go to company for uPVC products.

29 June 2026
Unprompted review

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