Customer service was excellent Jordan,Kerrie, both had excellent Listening skills, product knowledge, Extremely patient with myself &my wife Also serving other customers at the same time. T... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top service and great company. Only constructive feedback is for Eurocell to consider interest free packages to make it affordable. I really want a dream garden room but cannot afford if without a... See more
The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive... See more
I've used a few different branches through company work + my local Maidstone branch for private work & I'm impressed with how helpful staff are - prices are great too. Just order items for site deliv... See more
Company details
- #69 of 111 best companies in Building Materials Supplier
- #37 of 66 best companies in Garden building supplier
- #143 of 243 best companies in Home improvement shop
- #21 of 37 best companies in PVC windows supplier
- #19 of 39 best companies in Roofing Supply Shop
- #20 of 39 best companies in Window supplier
About Eurocell plc
Written by the company
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Contact info
Clover Nook Road, DE55 4RF, Cotes Park Industrial Estate, United Kingdom
- 01773 842100
- enquiries@eurocell.co.uk
- eurocell.co.uk
4.6
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prices and stock.
I think Eurocell is very good because great prices and stock, click and collect is fast and easy to use. Staff at Birkenhead branch always helpful.
23 April 2026
Unprompted review
Fast and efficient service
Fast and efficient website and delivery. Good product choice and availability. Highly recommended
24 June 2026
Unprompted review
nice and easy to order online and great…
nice and easy to order online and great price thank you
3 July 2026
Took 1 hour to get onto payment page
Took 1 hour to get onto payment page. Website wasn’t going from basket to payment page.
3 July 2026
Reply from Eurocell plc
Hi Stuart
We do recommend your clear your Cache.
Your feedback is valuable for improving our products and services, Thank you for bringing this to our attention.
Regards Eurocell.
Ordered items for a project at home in…
Ordered items for a project at home in the morning it was delivered by 11.00. Service was brilliant can not fault them at all
3 July 2026
Very pleased with the service
Very pleased with the service, great prices, good assortment of colours
3 July 2026
Burton branch great service
I think Eurocell is very good because the service I received was great as soon as I walked through the door and the product I purchased fitted great and great price
23 June 2026
Unprompted review
I think Eurocell is very good
I think Eurocell is very good because they are a reliable supplier with friendly and helpful staff.
2 July 2026
Unprompted review
Excellent service
Went to the Redhill depot. We ordered the panels without any problems. The man who helped us was polite, friendly and helped us order the correct panels and accessories that we needed. The delivery was exactly when we needed it. Will definitely recommend Ecocell
15 June 2026
Unprompted review
I think Eurocell is very good because…
I think Eurocell is very good because they deliver from the nearest branch and it is easy to check availability and prices on their website.
22 June 2026
Unprompted review
I couldn't register for online…
I couldn't register for online shopping, therefore I couldn't register for the rewards scheme.
During checkout the registered address and delivery address weren't clearly described on the website so I ended up getting the wrong delivery address.
2 July 2026
Reply from Eurocell plc
Thank you for taking the time to leave us a review. We're really sorry to hear that registering for online shopping and our rewards scheme wasn't straightforward, and that the address options during checkout weren't clear. We understand how frustrating it must have been for your order to be sent to the wrong delivery address as a result.
We genuinely appreciate you sharing your experience, as it helps us identify where we need to improve. If you haven't already been in touch, we'd love the opportunity to look into this for you and see if there's anything we can do to help. Please contact our customer service team with your order details, and we'll do our best to put things right - enquiries@eurocell.co.uk
Thank you
We have recently bought a garden room…
We have recently bought a garden room from Eurocell .We are delighted with the results
Everyone has been courteous and helpful.
Starting with Robin Isles, the building team from EWB Install culminating with the very helpful advice from Jason at the Exeter depot.
Well done everyone involved!
2 July 2026
Unprompted review
Using eurocell was very easy to find…
Using eurocell was very easy to find the product i needed. Placed the order and was delivered the following day. Excellent. The delivery driver was also friendly and helpful. Five stars
1 July 2026
Reply from Eurocell plc
Hi Shaun , Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further.
Your feedback is valuable for improving our products and services.
Many thanks, Eurocell
Great service from Crayford branch.
2 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.