Eurochange Reviews 577

Virginia has always been very helpful and friendly
Hope she is there now we're on our way to change some money

Wow! The Eurochange in Cheltenham gave outstanding customer service, after 45 years+ of buying currency I cannot praise this company and Carla (the customer services colleague at the branch) who really went the extra mile in making sure my order was correct. I was able to specify the denominations that I needed, have not seen that service ever before. I was kept upto date with my order & when I tried to contact them and couldn’t get through, Carla immediately rang me back. After collecting my Currency I asked Carla if I could place another order as the online price was so good, within 10 minutes my order was complete. If anyone at Eurochange is reading this please pass on my thanks to Carla who was a real star.

Terrible customer service if anything goes wrong as did with me when they gave me the incorrect currency. They make it very hard for you to fight your corner with ignored emails and don’t ring you back when they say. I wasted so much time with a lot of stress with this company. They spoilt the run up to my holiday and again after when trying to sort out THEIR mistake.

I recently had a concerning experience with Eurochange when I ordered Euros online, only to discover upon arrival at my destination that €400 of the notes were identified as fake. Despite bringing this to Eurochange's attention, they claimed there was nothing they could do.

The fact that the notes never left my sight or exchanged hands, proves they originated from Eurochange. Unfortunately, as there is no governing body for money exchange, my options for recourse are limited to involving the police and Action Fraud, both of whom are currently investigating.

My advice is to avoid and use your bank. If, like me, you receive counterfeit currency from them, they will deny any responsibility, leaving you with no apparent recourse. It's disheartening to see fake notes circulating within their system, coupled with an unhelpful customer service experience that was both patronising and unfair.

Given my experience, I strongly recommend sticking with your bank for currency exchanges and avoiding Eurochange. Your peace of mind and financial security are paramount.

Ronseal..did what it said on the tin. Easy to order online and in my case easy to pick up in store..helpful staff member as well....perfect

This place had the best exchange rate of all the other places that we visited in Madrid, Esther gave us all the info that we needed and made sure that we understood every part of the process. She is an awesome rep.

Ordered money to be picked up last Saturday, got to shop…closed all day.Went then on Monday to collect dollars…says no order, had the order on my phone but he wouldn’t give me the WiFi code to access message. Only had large notes and half smaller so had to go to another branch to swap notes. Useless

The staff was friendly and insightful helped me know how to identify the real and not so reason currency ahead of my trip.

Currency changed smoothly and politely, very nice to chat to.

I’m very happy with the service i received,I highly recommend this company

Very efficient service with a very reasonable exchange rate. The cashier was very nice and helpful. Thanks

Great service. Staff behind desk was very pleasant and helpful.

Isabel in El Campello was extremely helpful and friendly and helped me in English as she could see I was struggling in Spanish, I would highly recommend her to anyone, and Eurochange should be very happy top have her as an employee.... 5 stars!

Best rates we found in the area and a very good customer service. Shout out to our agent at the Mijas office Amalia!

Whenever I go on vacation I go to that office. Very good attention from Amalia. Maria, Ireland.

Really good service, the best exchange rate, you can book in advance the amount of currency you need. Totally recommended!

The guy at the front desk seemed apathetic. I understand that doing the same thing all day might be boring, but he didn't have any sort of interest or a smile.
Don't get me wrong, he wasnt rude at all just not the kind of person that makes people want to keep coming back, although they will anyway because your prices are good....