EuropaFoodXB (Le Supermarche) Reviews 

434
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and unique range of high-quality products, often finding items unavailable elsewhere, which significantly enhances their culinary experiences. Many highlight the excellent quality of goods, noting good best-before dates and superior produce. The easy ordering process, reliable delivery, and exceptional packaging ensuring items arrive well-protected and on time are also highly valued. However, some customers also noted concerns regarding delivery, mentioning significant increases in costs and parcels arriving late. A few people were not happy with specific couriers, reporting issues like missed delivery dates or general unreliability.

What people talk about most

Product

Users describe positive interactions with product, often praising the wide range and high quality of items... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently reporting prompt... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of food and products,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Reviewers highlight positive aspects of service, with many praising the great service, fantastic food, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, fantastic food, well packaged and delivered within the time frame given. Goods are more expensive than in France (understandably), but it will always be cheaper than going to France.... See more

Rated 5 out of 5 stars

I was so excited when I found my favourite non Uk items available at a competitive price . My first order had 3 items missing as they were not in stock for my delivery date. Quality of everything and... See more

Rated 5 out of 5 stars

Had a good experience with my first order to EuropaFood's online store. There was an issue processing my payment, but they phoned and resolved it. The jars of coffee I ordered were extremely well pack... See more

Rated 5 out of 5 stars

Great trader with a wide range of products available on the website. Ordering is easy and delivery costs are reasonable. Some products are quite expensive, but to get things here in the UK that are... See more

Company replied


Company details

  1. Supermarket
  2. Dairy Products Shop
  3. Food products supplier
  4. Italian Food Shop
  5. Wholesale Food Store

Written by the company

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(434)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Order

This was my first time using europafood xb and what a wonderful experience, easy to use website and easy to place my order. Communications were excellent and delivery was earlier than timescale given, I will definitely be using again in the near future. Just one slight negative but understand why, delivery charge a little bit more than I would wish to pay but we can thank mayor khan for added expenses !
Overall a wonderful experience

30 October 2024
Unprompted review
Rated 5 out of 5 stars

What a nice company to deal with

What a nice company to deal with! My order was incorrect when it arrived, it was dealt with quickly and easily. I'm so pleased to find a reliable source of French products too. We don't live in London so our delivery charges were very reasonable. Thanks again xx

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Brings France to Northumberland.

Have been unable to travel anymore to France for some years so ordered some French food here. Genuine items and delivered in very well packaged parcel. Enjoying the Rilletes and will try more soon. Recommended.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Europa Foods - wonderful experience

Gavottes icecream biscuits - utterly delicious and the best price from Europa Food. Europa notified me at all times ie confirmed order, then sent email to notify me of delivery date & time and followed it with an email. Wonderful service

15 August 2024
Unprompted review
Rated 3 out of 5 stars

I odered Chocolates

I odered 20 Lindy chocolate tablets. They arrived to the collection destination on time. But unfortunately the chocolates were not stored in a cool place in this hot weather. The shop was warm. The chocolates melted.

30 July 2024
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Smain,

Thank you for your review and we understand how disappointing this must have been, we are sorry for it.

In the future, it would be greatly appreciated if you could inform the store team immediately at the point of collection if there are any issues with your order. This will enable us to address the problem promptly and ensure that your experience meets our standards.

Thank you for your understanding, and we hope to serve you better in the future.

Best regards,
Europafoodxb Team

Rated 5 out of 5 stars

First Experience and I’m impressed

My first shop and I’m so very pleased ! Ordered some items for a themed party. Was kept up to date regarding delivery so thought it was via courier. I Hadn’t expected a bagless delivery as I thought it would be arriving in a box ! The driver was amazing! Gave me bags and helped packed them
Items look excellent quality and I’ve already recommended to family and friends ! I’ll definitely be back ! A really great experience … thank You

17 July 2024
Unprompted review

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