europeanmoving.co.uk Reviews 

930
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

A good office service guiding us through the forms required, though at a cost. Arrangements for the van worked very well, prompt collection, careful loading, safely shepherding our personal belongings... See more

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Rated 4 out of 5 stars

After 4 months of stressed European moving finally move my belongings many thanks to Ida you make it happen with Fatima even though you went silent. My stuff were picked up yesturday I received it thi... See more

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Rated 5 out of 5 stars

Booking, organising, and confirming details for our UK-Europe move was made very easy with European Moving. Even though we had no certain dates till almost the last moment, and everything was complica... See more

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Rated 1 out of 5 stars

Very disappointed with this company. My removal order was cancelled after deposit was paid without my consent. Now it's been almost 3 months and still haven't gotten my refund. Called them, sent email... See more

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3.5

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TrustScore 3.5 out of 5

930 reviews

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Rated 5 out of 5 stars

Really wonderful experience

Really wonderful experience - great communication and they supported me throughout the move, I could not have wished for more.

During a stressful time you need someone to rely on to manage the moving and customs, European Movers came to me highly recommended and I can happily say the same thing to anyone considering using them. Great company all round

25 August 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Sam,

Thanks so much for your kind words. This means a lot to us and we appreciate it. We are grateful to help you with your move and happy that you are happy with our service. Thanks again for taking out the time and sharing the word about us, we're here for you anytime!

Best wishes,
European Moving

Rated 4 out of 5 stars

European Moving moved us successfully

Chose European moving as it appeared good value with a DIY approach which we liked. There were some negative reviews, so as we got nearer to our date and communication was slower than I needed, I was worried that the drivers wouldn't show up. But they did and they were on time, very helpful and we met up at our new home in France, where they waited patiently for us when we were a bit delayed. I would have liked a better idea of when drivers would arrive in France well in advance so that we could plan our ferry and journey to arrive nearer the time they did.

19 August 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Chris,

Thank you for choosing us and keeping your trust in us. We are so grateful for the pleasure of serving you and are happy that all your items arrived safely in France. However, due to the dynamic nature of the transport business, delays or early arrival can sometimes occur on rare occasions. That is the reason we always provide a flexible collection and delivery window. I have still shared your feedback with the team to improve wherever we can to serve you even better next time. Congratulations on your new home, wish you good luck. Look forward to serving you again!

Best wishes,
European Moving

Rated 5 out of 5 stars

I genuinely recommend this company

I am very happy with the experience I had moving my furniture with the help of European Moving. Extremely helpful and understanding of my situation. I moved my furniture from France to 2 places, part was moved to Holland and the other part was moved to Germany. European Moving did extremely well in coordinating this and all the advices they gave me, were very useful. Also, extremely patient and always kind attending my several phone calls with questions. I will always be grateful to Hossam G, Daniel K and Agop B. I honestly recommend this company not only for the attention to every detail, but also for the great drivers they provide. Thank you guys for comforting me with my bad experience with another company who initially tried to move my furniture.

19 August 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Martha,

Thank you so much for the wonderful feedback. This made our day!
We really appreciate you taking the time to share your opinion with us, our team is extremely happy to know your views about us and are grateful to help you with your move from France to Holland and Germany. We are so lucky to have customers like you and are always here for you, wish you all the very best in the future.
Hope to see you again soon!

Best wishes,
Team European Moving

Rated 3 out of 5 stars

Communication issues

Feedback to European Moving about our move from Ås (Norway) to Wageningen (the Netherlands)

We experienced a lot of communication problems with EM. The two staff we had dealt with most while making the contract (Ivaylo and Daniel) left EM and commitments to us made by them were then not fulfilled.
More specifically: we realised a month before our move that the contract did not include any packing, despite our request for packing part of our belongings, specified in detail in the items list. After discussion with Daniel, he had then given us a 500 Euro higher quote than we had originally received and we paid that.

The contract was only sent to us during the one week holiday we had before the move. We realised it still did not include any packing. Calls with EM revealed that the above mentioned staff had left EM, that they had first calculated the wrong distance between Norway and the Netherlands (1000km) and that the higher amount we paid was just due to the additional 400km! Only one person, the driver, would come to us and we were given the advise 'buy a lot of tape and kindly ask the driver to help us pack those last items'. We packed everything ourselves of course, as by this time we were rather apprehensive about what we could expect.

When driver and van arrived, there was no hand truck, no blankets, no ties to hold baggage available in the van. The driver could not speak English or any other shared language and communication was difficult. He was hardworking and willing, though, and we have no complaint of him whatsoever.

He left on Wednesday 15hr. EM called to check and told me that the van was expected to arrive in the Netherlands on Saturday morning. The driver thought he would be there by Friday already. My brother would meet the van at our new house and therefore the student helped to communicate that the driver should inform my brother in time when he would get there. On Thursday, the driver sent the message 'I come at 15hr' and my brother responded 'OK then I expect you on Friday at 15hr'. Fortunately, EM called me on Thursday afternoon to ask 'could I receive the goods today already?' I realised then that the driver had arrived already, not even 24 hours after leaving Norway (1400km). My brother had to reorganise his day and went to open the garage and help offload. The driver slept in his van on the driveway for (part of) the night, waiting for his next assignment.

Our belongings reached in seemingly good enough order and one could say ‘end good, all good’. However, we do not feel that EM shows professionality in communication, leading to a lot of stress at the customer’s end. Much room for improvement.

What we really object to is the fact that EM engages in business with a 'moving company' that is not worth that name: no appropriate equipment for loading and securing, allowing a driver to go without breaks to rest and sleep. We also learned (talking a bit more with him through a Polish student) that the man earned a meagre 40 Euros a day (!) and is thus seriously underpaid for his hard physical work. Are you even aware of all this? It breaks many European rules.

Therefore, we would not recommend others to use your services.

17 August 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Miriam,

We appreciate your valuable feedback. We are disheartened you had to face challenges working with us. However, it's our utmost priority to help the customer have the best experience.
Let me explain your issues one by one.
We provide low-cost removal services throughout the EU and our drivers come from various regions and transport throughout Europe and the UK. So, we don't guarantee their language.
We value customer feedback and do our best to provide a tailor-made service that fulfils their requirement. However, we are extremely sorry about the communication problem you experienced, as we fully understand how frustrating it can be when you are expecting some service and it is not present in the final plan. We apologise unreservedly and will investigate the matter so that it doesn't happen again.
Due to the dynamic nature of the transport business, delays or early arrival can sometimes occur on rare occasions. That is the reason we always provide a flexible collection and delivery window. It is also mentioned in our contract. Moreover, we are confident that your moving coordinator was constantly chasing updates for you. However, please keep in mind that whilst in control of the vehicle, the drivers are unable to use their phones, so we have to wait for them to be stationary to get in touch with us.
Besides, I have shared your feedback with the team to work upon the issues shared by you and we will try our best to sort this out for you.
If you would like to discuss this further, please email your move manager and will pass it up to management to deal with this.
We are glad all of your things arrived safe and sound and we wish you the best in your new home.

All the best,
European Moving

Rated 5 out of 5 stars

Moving from Germany to UK great service

I needed a way to get my household goods from Germany to the UK and after looking around I picked European moving as they had a competitive quote but also seemed to have a strong organisation behind them. I found them to be great. They were in contact updating me and helped with the import hurdles now we have left the EU. Their driver was curious and efficient. While there were some delays along the way due to some customs issues I was updated all the time and they handled quite complicated delivery instructions at the other end. I can recommend you use them for any similar move.

13 August 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Joe,

Thank you so much for your kind words, we are pleased to know that your move from Germany to the UK went well and you liked our services. I have shared your feedback with the team to let them know what they are doing well and improve things. Thanks again for taking out the time, it means a lot to us. All the very best in the UK, see you again soon!

Warm Regards,
Team European Moving

Rated 5 out of 5 stars

France to UK

I used European Moving to move from South West France to UK. The whole process from quote to booking to form filling and loading/unloading was faultless. The driver arrived on time in France, offered to load the whole vehicle and unloaded again in UK. No breakages or damage.

9 August 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Sean,

Thank you so much for taking the time out to leave us an excellent rating. This will definitely cheer our team and we are incredibly grateful to help you with your move from France to the UK. Thanks again for sharing the word about us, come back soon!

Best wishes,
Team European Moving

Rated 5 out of 5 stars

Great service

Van turned up on time, driver was very helpful.

He arrived at the destination on time and again was very helpful.

Communication from the company was great. Agop in the Paris office was excellent.

4 August 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Andrew,

Thanks so much for sharing your experience with us. We really appreciate your business. We will share this with our team to let them know of their amazing work. All the very best for new beginnings, see you soon!

Warm Regards,
European Moving

Rated 5 out of 5 stars

Very good experience

Very good experience. Correct, quick and very helpfuòl staff. i suggest to be in touch with them by mail they will call you on your mobile immeiately

3 August 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Sole,

We highly appreciate you taking the time to share your valuable feedback. Thank you for spreading the word about us. We would love to see you again!

All the best,
European Moving

Rated 4 out of 5 stars

Second time we’ve used European Moving…

Second time we’ve used European Moving for an international move. Friendly and very good value. If they could automate the process a bit more (quite a lot of manual sensing of documents back and forth and time on the phone to work things through) that would get them five stars!

3 August 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Harry,

Thank you very much for sharing your valuable feedback. Your opinion is valued greatly, and have been shared with the team. All the very best in your new home, we look forward to serving you for many years to come!

Best wishes,
European Moving

Rated 5 out of 5 stars

So I had my move before 12 days from…

So I had my move before 12 days from London to Lisbon in Portugal , I had to move around 2 tons of weight and had to book 2 vans. Amazingly they arrived as a convoy and the drivers and extra man started helping immediately , they were very fast and polite. Thanks to my coordinators Lyubomir that was with me from my first contact with the company and Hossam who gave me an amazing discount on the total price I would definitely recommend European Moving and I will use them again in the future .

24 July 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Adam,

Thank you so much for the great review. This made our day! We are thrilled that you loved your experience on your move from London to Portugal. Our team is very happy to read what you wrote. Thanks again for your kind words, we wish you all the very best in your new home.
Hope to see you again soon!

Best wishes,
European Moving

Rated 5 out of 5 stars

Our experience with European moving

Our experience with European moving couldn't have been better. From getting the initial quote to the support throughout we could not fault them. Our co-ordinator Agop Beilerian was excellent. He was always supportive and helpful and made everything effortless. The paper chase with regards to customs on arrival to the UK was easily dealt with on line. Our drivers, Slavomir and Damian were polite and helpful. They arrived on time for our collection and everything arrived as planned on time for delivery. We had one breakage and this was my fault so we could not complain! Great price for relocating from europe and great service. Thank you.

22 July 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Mark,

Thanks for the awesome review! We are so happy your move to the UK went so smoothly. Highly appreciate your time, we work hard to meet expectations like yours and we are happy to hear we hit the mark for you. Come back soon, we would love to see you again!

Best wishes,
European Moving

Rated 4 out of 5 stars

My move to sweden --- After a rocky start the move went…

After a rocky start the move went perfect and in great time and the driver was brilliant

21 July 2021
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Reply from europeanmoving.co.uk

Dear Sharron,

Thank you so much for your kind words. We are thrilled to know that your move to Sweden was successful and you are happy with our services. We look forward to seeing you again in the future!

Best wishes,
European Moving

Rated 5 out of 5 stars

Efficient, reliable service

Efficient, reliable service. Everything collected and delivered when promised. Would definitely recommend them for any moving jobs in Europe. Competitively priced too. I would use them again.

9 July 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Caroline,

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We will share this with our team to let them know how we are doing. All the very best for your new home, see you again!

Best wishes,
European Moving

Rated 5 out of 5 stars

All went well

All went well. Good job!

9 July 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Innani,

Thanks so much for your feedback! We are pleased to know that you loved our services. We hope to see you again soon!

Best wishes,
European Moving

Rated 5 out of 5 stars

I had a great experience of moving my…

I had a great experience of moving my goods with European Moving. They offer comprehensive services based on the requirement. The driver was very polite, he collected and delivered goods on time and everything came to me in good condition. Thanks for the help!

6 July 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Laura,

Thanks so much for your feedback! We are glad to hear that you had a great experience with us and all your goods arrived in good shape. All the very best for new beginnings, we hope to see you again soon.

Best wishes,
European Moving

Rated 5 out of 5 stars

Good and reliable service as always

Good and reliable service as always. Items collected and delivered and promised on dates selected.

2 July 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Customer,

Thank you so much for leaving us such a great review. We are grateful to help you with your move and are glad all your items delivered in time. All the very best, we hope to see you soon!

Best wishes,
European Moving

Rated 5 out of 5 stars

Very good transborder logistic under short notice

I had to organise a quite challenging move including transborder logistics between three apartments located in Belgium and Switzerland in a very short amount of time. Communication with European Moving was smooth and always received quick replies to my questions. It is my second move with European moving and I highly recommend them.

29 June 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Edouard,

It's always a pleasure seeing you. Thanks so much for your positive words and good vibes. We are glad all your things arrived safely in time. All the very best, we are looking forward to seeing you again!

Kind Regards,
European Moving

Rated 5 out of 5 stars

Our move went smoothly

Our move went smoothly, the two drivers were on time as well in England as in Spain, friendly and very helpful.Everything was taken out of the rooms even upstairs .Once in Spain our belongings were placed in the different rooms .Nothing was to much.We are very happy with the move and the service provided.
The only thing that was not so good was that one of the Van's was not watertight and some boxes were wet.
Overall like we said we received an excellent service and would use European moving again.
Jim and Silke

28 June 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Jim,

We really appreciate you taking the time to share your feedback and being so open with us. We are really sorry about the issue with the Van, I have shared your concern with the team, we'll be working on it and assure you that it will not be repeated. We hope you'll come back and see us again soon!

Best wishes,
European Moving

Rated 5 out of 5 stars

A really easy and simple service

A really easy and simple service. Clearly explained at every point. Paperwork was clear and easy the driver was kind and on time

28 June 2021
Unprompted review
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Reply from europeanmoving.co.uk

Dear Sian,

Thanks so much for sharing your experience with us. We are pleased we were able to make your move smooth and successful. Hope to see you again soon!

Best wishes,
European Moving

Rated 1 out of 5 stars

The company is insolvent-bankrupt

The company is dissolved since Nov 2021 check: company house: 08712204

We didn't know this when we booked with them in January and they cancelled less then 24hrs before the move and they kept all our money, it was rather expensive to find a last minute replacement service. Do not trust the positive reviews.

21 June 2021
Unprompted review
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Reply from europeanmoving.co.uk

Thank you for your feedback.

Please let us explain the situation here, as with all companies whom are cross-boarder trading or linked to air travel we have also been affected by Corona Virus and Brexit the past 2 years. This has unfortunately meant that some of our smaller subsidiary companies in certain countries have been closed down over this period to reduce office and staffing costs. Any companies that have been closed have been done so within the laws of each country. New companies in such countries will be re-opened when the market conditions allow us to open again. Our main holding company European Moving Limited, Malta some 10 years old is unaffected and shipments throughout Europe continue in the normal manor on day to day basis.

Any customers whom have had shipments delayed or cancelled are invited to stay in touch with our payments or claims teams where each case is being investigate and credits or refunds will be issued in due course to very small minority of customers where things did go wrong.

We would ask you to understand we are an extremely high volume operation shipping +4000 movements per year (in normal times) and therefore its inevitable that things can take a bit of time to sort out, this being both at an administration and legal level. We wish to make clear that any customers no matter how small the issue should be writing to claims@europeanmoving.org where you will be assigned a case number and you also receive updates when we have them for you.

Our sincere apologies to any clients affected over past months but please be assured all cases will be dealt with in due course and that with current shipping conditions things are complete unaffected.

Your's Sincerely

European Moving Team

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