europeanmoving.co.uk Reviews 

The experience with European Moving was great. Very efficient, flexible and accommodating.

Arranged my move on a week. Things were picked up in U.K. and delivered two days later at a different location in Europe.

Couple of points to consider, access to property. Supplying equipment such as trolleys to accelerate loading an unloading and reduce stress on driver and customer.

I’ll recommend them to friends.

At the first, I had a good relation with the commercial guys. If you need a quote, that's perfect. You can discuss what we want etc..
My goal was to move from Paris to Switzerland.
Due to Covid19, THEY cancelled the move (not me !!!!) in 31 march 2020 (and the move was planned for the 1st April 2020 !)
I received a formal mail that they will refund before July 2020. I accepted this condition.
I am still waiting....
The worst thing is it's impossible to have any information. They don't reply to the mail, they let you like that. It's unrespectable !!!
How many calls I did !!! Impossible to have an information.
I decided to go ahead with them because the price was good.
Dear people, add few euros to work with professional. Not EuropeanMoving.
I tried to have a great relation, because i know how is the situation with this pandemic. But when the company don't take time to give you information, and don't reply to the mails, and calls, you cannot trust anymore.
I launched yesterday a lawsuit in France and Switzerland. I think it's the only way to have my refund.

Do NOT use this comoany. Our boxes were opened, things removed and only half our boxes arrived. No compensation for items lost. Even a solicitors letter was opened resealed and returned to my solicitor. A truly dreadful company, save yourself a lot it of stress.

First of all special Thanks for the Sale manager Sirse Kolas ... She was really the main connection I had from the beginning until the end ... She understood the situation and made her best to find a driver delivering my stuff from London to Spain ...

She was in every day contact because I had little time to manage everything while wasting 2 weeks in quarantine in London ... however Thanks for her and the entire delivery team ... Good, down to earth and trusted driver delivered all my stuff from London to Spain .. in less than 5 days :-)

Even with the quarantine, lockdown, from Uk to France and Spain they did the best job anyone can do ... with reasonable price too.

Much appropriate your work and I have already recommended the European Moving company to some of my friends and always will contact them for future deliveries.

Cheers

be careful and take care

Shero

8 MONTHS AND STILL WAITING FOR FULL REFUND.

Initially I had a good experience with this company, they replied quickly, via email, to any question I had in preparation for our move from Madrid (Spain) to Utrecht (the Netherlands). They gave us a reasonable quote so we decided to go ahead.

However, due to COVID-19, we had to cancel our booking. I made sure we done this well in advance, and we were entitled to a full refund(according to their own term and conditions). I even made sure I got it in writting that we cancelled.

However, its has been over 9 months (!!) and I still have not received any of my money. Of course they had an extended period of 90 days (due to the pandemic situation) to pay back our (full) refund, I understand this, but they have exceeded this by far!

The only way of contacted them is via phone, which directs you to their sales team. Apparently the sales team can only get in contact with the payments team via email (apparantly that department does not have a phone line??). Of course they never give me any usefull information apart from promissing us they will pay us back. I do not know what to do now??? I wonder if they even have the money, although I guess they need to pay their team??? as I cannot imagen you work voluntarily for such a horrible company.

A brilliant service at short notice. I was anxious about using a new removal service [my regular guy was booked up] but couldn't have been more impressed. Excellent coordination both ends from UK to SW France and everything done on time. Will definitely use again and very happy to recommend.

Great experience with a move from Germany to the UK. We were let down by our originally hired moving company (booked through Shiply) and European Moving were very fast and responsive to arrange a part load truck for us. From there everything was smooth.

Having searched around for a company to get our stuff from London to Southern France, I finally settled upon European Moving as they had been great in correspondence and hugely competitive in price.

The move went well, our driver arrived at pick up and destination on time and all our items were in order. The service we booked was relatively basic, just a Luton and assistance to load and unload. There were no furniture covers etc included, but we didn’t really have furniture that required them. I think the company offer more comprehensive services if required.

All in all a great experience. Recommended

I sent some e mails to ask for a refund but nobody replied.. the service was good.

European moving are a disgrace.
They DO NOT insure your cargo, they damaged several items in transit, assured me I’d be compensated and then retracted that statement. They take no responsibility for items they leave behind, in my case they brought the wrong items and left the wrong items although this had all been discussed in advance. They had agreed that the 2 truck drivers would unload the contents on arrival however one truck arrived at 8 am and the other at 7pm that evening. I had to pay extra In cash to get the first driver (who was from a different company) to stay to help. The move was on 2/9/20 and I have been trying to get a response ever since. Today I received the mail below. Shocking.

I strongly advise you do not use these unprofessional movers ever. They are not a moving company they just book random drivers and then take no responsibility for their actions. I have a full email trail and photos to show everything I claim here is fact.

Hi
hope that you are well sorry for the long delay in getting back to you

We would like to thank you for bringing it to our attention the way your goods where received the company has decided not to use that transport company any more now regarding a Refund, I'm afraid that is not possible our contract express, we don't cover any damages resulting from the transit, for that reason we don't refund

all the best
Hossam Geali

The move was at the beginning of September. I wrote several mails to try to fix the situation with no result. Now I’m getting a response here in December saying they will try to sort it out. That is not what they are doing. They have not been in touch directly and have done NOTHING to apologise for taking thousands and leaving me without the correct items and several that did arrive are badly damaged. As for the delays 2 drivers left Switzerland together and arrived almost 12 hours apart.

Please read the very belated response here from European Moving. Basically they took 3.5 months to respond and took zero responsibility for any of the issues I encountered. I was assured on booking that there would be two drivers to assist -there was one who I had to pay extra cash (€250) to stay to help. I was told by the company that I would be compensated for the damaged items and the extra money it cost me, again entirely untrue.
Bottom line is that the company promised several things and delivered none of them. The move cost me €500-600 extra, the damaged/destroyed items were worth several thousand and the many items left behind also had a significant value. Overall a dreadful job, constant promises and lies and still absolutely no acceptable outcome.

European moving charged thousands and still left me with thousands more to pay in damages. They lied and promised I would be compensated and eventually sent this response. If they had taken this stance from the outset it would be one thing but they repeatedly promised it would be addressed and compensation would be forthcoming. All rubbish. Do not use this company, not only are they inefficient and using random drivers who they don’t know around Europe they also are dishonest and entirely untrustworthy. I would hate for anyone to be hoodwinked by this unprofessional company.

European moving was able to organise a move on short notice. Quote was provided quickly at competitive price. The move was done on time. The customer support i received from Bechir Marco was timely, reliable and effective. Was slightly disappointed by the set up of the furnitures and boxes in the van. Otherwise it would have been a 5 stars rating.

Superb service throughout the process. Always available to answer any questions. The driver was on time both collecting in the UK and delivering in France.

Very disappointed with this company. My removal order was cancelled after deposit was paid without my consent. Now it's been almost 3 months and still haven't gotten my refund. Called them, sent emails, chats etc.. they keep making promises to refund but never did. Just TERRIBLE COMPANY, DO NOT USE THEM!!!!!!!

Very good personal service from start to finish. Trustworthy company that I would recommend to anyone wanting to move things from one country to another

Straight forward and painless with a perfect customer support team, especially from Idalija!
They will definitely be my first choice for my next move.

Reliable and prompt service at a good price. Very good communication with Reny. The van arrived within the given timeframe. The driver was helpful. Packing of stuff in the van very professional, taking care of fragile items. Arrival pretty punctual. We took over the task of carrying stuff up to the apartment. Nothing damaged. Perfect service. THX.

A complete nightmare! The worst customer service I have ever seen! The driver was not briefed at all about the job and, after loading the van, he told us that he was going to arrive one day later than we were assured by the company. Basically, European Moving just put the itinerary on Google maps and hope for the best! I was forced to rearrange a great number of things in order to reschedule the moving, including some costly issues.

We also paid extra for floor assistance in London and Barcelona but we were never provided with such a service. More than 2 months after, we have not been refunded yet, and judging by other comments we will have to take legal action in order to recover our money.

On top of that, when I called multiple times asking for an explanation I was not even given an apology. It took me several weeks of chasing just to get them to send an email to the Payments Team putting me in copy. As other users have already complained, you can just contact directly the Sales Team, which basically tells you that they can’t do anything and at some points they are plainly rude. I have not ever heard yet from the Payments team and I currently doubt about its entire existence…

We had such a fantastic experience with this delivery to France. Our contacts with European Moving were very professional, helpful and always speedy.
The driver was very courteous, and helped us secure and load the valuable items.
its the second time we have used them, and will certainly be returning again. We fully recommend.

I highly recommend European Movers. My coordinator was the delightful Lisa Pirouet! Thankyou Lisa for making moving my belongings from the Netherlands to the UK during this difficult time a much easier task than I had imagined (covid restrictions)
Your personality and optimism helped me believe in the smooth transportation & YES it was!
Both collection and delivery were on the dot! (exact time estimated)
The price was amazing too!
Thankyou again! Now to unpack....

I had a great experience with European Moving, very easy and affordable to organise a moving from Paris to Spain, I have been in contact with Dorsaf Lassoued and she have helped me through the process in the best way possible. I recommend. Thanks