Have used the service before and was good. It is useful that the things are picked up at your chosen location. I also received very good help from Špela Pamela when I had trouble with my order, she ge... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
With Eurosender itself I had a great experience, but not with DPD Portugal as executing company. I had 2 parcels with 10 kg each from Portugal mainland to Germany. 3 collection dates were necessary un... See more
Company replied
"Laura was very helpful in arranging a new pickup date for the package, since the pickup did not take place on the originally scheduled date. This is my first time sending something via Eurosender, an... See more
Company replied
A very good experience with Eurosender and their very responsive staff. I would have given 5 stars except for the shipper (GLS) . However Eurosender noted it in my account to not send vua GLS in futu... See more
Company replied
Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.1
Great
57K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you!
I've made an order to Eurosender, but the pick-up process was a little delayed.
Ismail helped me to regain the time!
Thanks a lot!
Gabriela
31 March 2026
Unprompted review
Reply from Eurosender
Dear Gabriela Valeanu Gangioveanu,
Thank you so much for your kind review!
We are very happy to hear that Ismail was able to step in and help you get your shipment back on track after the initial delay. Our team works hard to ensure that any hiccups in the collection process are resolved as quickly as possible, and it’s wonderful to know that Ismail’s assistance made a difference for you.
We have shared your thanks with him—it truly makes our day to receive such positive feedback!
We look forward to assisting you with your future shipments.
Customer call centre Yagmar. …
This review is specific to the customer service call centres as the collection date hasn't happened yet. I made contact by the online form. Both were replied to almost immediately and they had understood my request and attempted to resolve whch they did in part. 4 stars for the online communications swift response. I then had cause to speak by telephone to Yagmur. She was polite, efficient and resolved the issue without question and confirmed the resolution by email immediately which was to re arrange the collection date. Yagmur Dobaj understood my predicament and answered my questions knowledgeably and with a calming confidence. She repeated my name during the conversation making the experience personal. Lets hope that the rest of the process, as in the collection and transportation is as problem free. Many thanks Yagmur always best to actually speak to someone as the online forms dont always provide the full picture.
31 March 2026
Unprompted review
Reply from Eurosender
Dear Lesley Pavlis,
Thank you so much for your detailed and thoughtful review regarding your experience with our support team for order 930626-26.
We are absolutely delighted to hear that Yagmur provided such a high level of service. It is wonderful to know that her professional, knowledgeable, and personal approach helped put your mind at ease. We believe that direct communication can often make all the difference, and we have shared your glowing feedback with Yagmur and the entire team.
Regarding the next steps, we are monitoring your collection closely to ensure that the rest of the process is as smooth and professional as your interaction with our support team.
We appreciate your trust in Eurosender and look forward to completing this shipment for you successfully!
Quick and professional service
Yagmur handled and resolved my query very quickly and professionally.
Thank you very much for your help.
30 March 2026
Unprompted review
Reply from Eurosender
Dear Kim Owers,
Thank you so much for your wonderful feedback regarding your shipment 498309-26.
We are delighted to hear that Yagmur was able to handle and resolve your query so quickly and professionally. Providing efficient and reliable support is our top priority, and I have made sure to share your kind words with Yagmur and the rest of the team.
We look forward to assisting you with any future shipping needs!
Very good customer help service.
Very good customer help service.
Barbara efficiently solved my problem
30 March 2026
Unprompted review
Reply from Eurosender
Dear Ignasi Martí,
Thank you so much for your kind feedback!
We are delighted to hear that you had a very good experience with our customer service and that Barbara was able to solve your problem efficiently. We have shared your wonderful comments with her—recognition like this is truly appreciated by our team.
We look forward to assisting you with your future shipping needs!
Efficient customer care
Asked for additional info, customer care provided me with exactly what was needed
30 March 2026
Unprompted review
Reply from Eurosender
Dear Nicolas FAIVRE RAMPANT,
Thank you so much for your kind feedback!
We are delighted to hear that our customer care team was able to provide you with the exact information you needed in an efficient manner. Providing clear and helpful support is our top priority, and it is great to know we hit the mark for you.
We look forward to assisting you with your future shipping needs!
Great customer service
Great customer service! We had to change a document and reschedule the pick up date. Barbara solve everything very fast.
30 March 2026
Unprompted review
Reply from Eurosender
Dear Bogdan,
Thank you so much for your wonderful feedback!
We are thrilled to hear that Barbara was able to assist you so efficiently with updating your documents and rescheduling your pickup. We know that changes can sometimes be stressful, so we are glad she could provide a fast and smooth resolution for you.
I have made sure to share your kind words with Barbara and the rest of the team. We look forward to helping you with your future shipments!
Danijel was very helpful in…
Danijel was very helpful in coordinating the pickup and delivery of my package safely in time.
27 March 2026
Unprompted review
Reply from Eurosender
Dear Sidhartha Shankar Dash,
Thank you so much for your kind review!
We are delighted to hear that Danijel was able to assist you effectively in coordinating the safe and timely pickup and delivery of your package. Providing a smooth and reliable experience is always our top priority, and we have shared your wonderful feedback with Danijel and the rest of the team.
We look forward to assisting you again with your future shipping needs!
Reply from Eurosender
Dear Neven,
Thank you so much for your kind feedback!
We are thrilled to hear that you enjoyed our service and that Alexandra was able to provide the help you needed. We have made sure to pass your compliments along to her—recognition like this truly motivates our team to keep delivering top-tier support.
We look forward to helping you with your future shipments!
Great support and great service!
26 March 2026
Unprompted review
Reply from Eurosender
Dear Kaspars Tērs,
Thank you so much for your 5-star review!
We are thrilled to hear that you experienced great support and great service with Eurosender. Our goal is to make shipping as simple and reliable as possible, and your positive feedback is the best confirmation that we are on the right track.
We truly appreciate your trust in us and look forward to assisting you with your future shipments!
Laura helped me a lot
Laura helped me a lot, as I had to change the pickup address, and she facilitated that to me.
27 March 2026
Unprompted review
Reply from Eurosender
Dear Jorge Hernansanz,
Thank you for taking the time to share your feedback!
We are so glad to hear that Laura was able to help you successfully change your pickup address. Navigating address changes can be a bit of a race against the clock once a booking is confirmed, and we are happy she could make that process easy for you.
We will be sure to share your appreciation with her!
Services from Alexandra were EXCELLENT.
27 March 2026
Unprompted review
Reply from Eurosender
Dear Pavan Kumar Bh,
Thank you so much for your fantastic 5-star review!
We are absolutely delighted to hear that the services provided by Alexandra were EXCELLENT. Our team strives to offer top-tier support, and it is wonderful to see her hard work and dedication recognized so clearly.
We will make sure to share your kind words with Alexandra immediately—it will be a great motivation for her!
The customerservice from Alexandra…
The customerservice from Alexandra regarding pacel labels and freight was excellent
BR/Thomas
27 March 2026
Unprompted review
Reply from Eurosender
Dear Thomas,
Thank you so much for your 5-star review!
We are thrilled to hear that you had an excellent experience with Alexandra. Dealing with parcel labels and freight logistics can sometimes be complex, so we are very happy that her support made the process smooth for you.
We will be sure to pass your kind words along to her—it will definitely make her day!
superefficient, quick and friendly
I received superefficient, quick and friendly help from Konstantinos D. and Alexandra at the helpdesk
27 March 2026
Unprompted review
Reply from Eurosender
Dear Det,
Thank you so much for your fantastic feedback!
We are thrilled to hear that both Konstantinos D. and Alexandra provided you with such efficient, quick, and friendly support. It is always our goal to make the helpdesk experience as seamless as possible, and knowing they hit the mark for your order 576719-26 is wonderful to hear.
We truly appreciate you taking the time to recognize their hard work.
Lovely and helpful customer service!
I was assisted on the phone by Yagmur, who, with her cheerful tone, was very kind and patient throughout the process, as well as being incredibly efficient. Yagmur, thank you so much for your help, you're lovely!
26 March 2026
Unprompted review
Reply from Eurosender
Dear Rocio Pilar De la torre Esteve,
Thank you so much for your wonderful review!
We are absolutely delighted to hear that Yagmur provided such kind, patient, and efficient assistance over the phone. A cheerful tone and a helpful attitude are exactly what we strive for, and it is great to know that she made the process smooth for you.
We truly appreciate you taking the time to share your experience regarding your reference 671492-26.
Had a deliver scheduled from Spain to…
Had a deliver scheduled from Spain to Germany. Contacted Alexandra from eurosender as I had no information on the status of my order. She was able to locate my parcel in no time. Such a great experience for me as a customer!
26 March 2026
Unprompted review
Reply from Eurosender
Dear Fiona,
Thank you so much for sharing your positive experience!
We are thrilled to hear that Alexandra was able to assist you quickly and locate your parcel traveling from Spain to Germany. Our team strives to provide that peace of mind, especially when tracking information isn't immediately clear, so it’s wonderful to know we met your expectations.
We truly appreciate your kind words and your trust in Eurosender.
Waiting 1 week + poor service
Besides the whole messy situation I got because of some reason no one told me. I first asked for a
reschedule to Tuesday (because they didnt come Friday because I didn't pick up the phone at the moment, it passed 30min so ok). And the agent said Monday. Then I ask to confirm, (that same day Monday) and they said Tuesday is when they coming to pick it up. No one comes Tuesday (no calls at all) so I ask Wednesday and Barbara answers, she tries to help me so we reschedule to Thursday plus she says she will contact me at the end to this same day. She doesn't. So today Thursday I contact Eurosender again and Spela answers me saying Barbara will try to contact me as soon as she can. I ask Spela to tell me the reason of why Barbara didnt do what she said because she was talking to her while talking to me, and instead of answering she reads it and closes the chat. From there, I got Barbaras email just to tell me she doesn't know why. So I had to contact myself GLS Spain (which I got issues too) and they tell me to contact Eurosender. To sum up I had to figure it out myself. Poor customer service, don't want to help
26 March 2026
Unprompted review
Reply from Eurosender
Dear Rocio,
Thank you for your feedback. I sincerely apologize for the lack of clear communication and the frustration you experienced with the rescheduling process.
Regarding the delays this week, we were waiting for updates from GLS Spain, who were unfortunately late with their replies. They only just confirmed to us that their records showed the "shipper was absent" during yesterday's attempt. We understand how disappointing it is to receive conflicting information and to feel like you have to manage the situation yourself.
We are very sorry for the "messy" experience with our support team, but we are glad to see that your parcel has finally been collected.
Now that the shipment is moving, please contact us again as soon as the parcel arrives in Greece. At that stage, we will be able to provide you with the specific ACS courier tracking number, which will allow you to monitor the final delivery locally.
Avoid at all costs! Hidden fees and terrible support.
This service lures you in with the "cheapest" rates, but it's a trap. Two months later, you’ll get hit with massive, retroactive surcharges for "mismeasurements" or "packaging errors."
They demand payment within 3 days and immediately threaten legal action via a noreply email. To dispute it, you’re forced into a support form with a tiny 500-character limit, only to receive a rude "you must pay" response.
If you want a reliable business partner, stay far away. If you want to gamble with your money and sanity, go ahead. Never again.
--- added after company response
When I request proof of their measurement, they shared a screenshot of a part of a spreadsheet. They are not transparent at all, unless you count their hundred page length terms of services.
24 March 2026
Unprompted review
Reply from Eurosender
Dear Baris Nurlu,
Thank you for your feedback regarding order 917811-26. I understand your frustration regarding the additional charges, and I would like to clarify why these occur.
When placing an order with Eurosender, the final price is calculated based on the specific weight and dimensions provided during the booking process. As agreed upon in our Terms and Conditions at the time of purchase:
Weight and Size Accuracy: If the actual parameters of the parcel (measured by the courier's automated scanners) exceed those declared, a price difference is generated.
Retroactive Billing: Couriers often report these discrepancies several weeks after the delivery is completed, which is why the surcharge notice may arrive later.
Courier Fees: These surcharges are issued directly by the transport companies to cover the extra handling and space required for larger or heavier items.
We aim to be as transparent as possible, but we must pass on these costs when the shipment does not match the original booking. We recommend always measuring the outer dimensions of the final packaging to avoid such discrepancies.
I use Eurosender a lot for my business
I use Eurosender a lot for my business. And I am very grateful for their professional assistance, especially Alexandra, for the hight level customer service and solving complications.
25 March 2026
Unprompted review
Reply from Eurosender
Dear Ana,
Thank you so much for your loyalty and for choosing Eurosender for your business needs!
We are incredibly grateful for your kind words. It is wonderful to hear that Alexandra provided you with high-level customer service and successfully managed the complications you encountered. We understand how important reliable support is for a business, and we are committed to being a partner you can count on.
I will be sure to share your appreciation with Alexandra and the rest of the team—it will certainly make her day!
Great job done
I had a fantastic experience with Eurosender, specifically thanks to Alexandra Kritikou.
We faced a stressful situation with a lost shipment, but Alexandra handled it with incredible efficiency and speed. Her communication was exceptionally kind, professional, and reassuring throughout the entire process. Thanks to her dedication, the issue was resolved successfully and much faster than expected.
It is rare to find such high-quality customer support. I highly recommend Eurosender, and a huge thank you to Alexandra for her help!
23 March 2026
Unprompted review
Reply from Eurosender
Dear Zeljko Kendel,
Thank you so much for your fantastic review and for highlighting your experience with order 483720-26.
We are incredibly proud to hear that Alexandra Kritikou was able to turn a stressful situation into a successful resolution. Dealing with a lost shipment is never easy, but providing efficient, professional, and reassuring communication is exactly the level of support we strive to offer our customers.
I will make sure to pass your kind words and appreciation directly to Alexandra and her supervisors. Feedback like yours is a great motivation for our entire team to continue delivering high-quality service.
Thank you for your high recommendation and for choosing Eurosender!
Very helpfull with the coomunication
23 March 2026
Unprompted review
Reply from Eurosender
Dear Vitor Braga,
Thank you so much for your kind feedback!
We are very happy to hear that you found our communication helpful. Providing clear and timely support is a top priority for us, and it is wonderful to know that our team met your expectations.
We truly appreciate your support and look forward to assisting you again with your future shipments.
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