Eurway.com Reviews 

153
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We went to Eurway who we had previously a good experience for suggestions on finding some cool black or brown dining room chairs with chrome legs for our kitchen. They quickly made a suggestion and... See more

Rated 5 out of 5 stars

Husband purchased a desk, file cabinet & bookcase. Price was great and quality was even better. Also the 2 gentlemen that delivered and set up the items were VERY courteous, professional, took time no... See more

Rated 5 out of 5 stars

The manufacturer had our preferred fabric on back order. We elected to wait rather than take our second choice. The bed frame came from Canada , through Austin TX and then to CO. Delivery update wa... See more

Company replied

Rated 5 out of 5 stars

I was looking for a desk for a home office for my husband. I needed something thats good quality , sturdy and classy . This desk is everything I was looking for . We were a little woried to shop onlin... See more

Company replied

Company details

  1. Home Furniture Shop

Written by the company

Part of the Collectic Home retail operation based in Austin, TX, Eurway.com is ready to serve you with a wide selection of innovative products. Eurway is exclusively online which broadens our product offerings by adding hundreds of resources and thousands of additional products. You'll find an expanded selection of upholstered seating, office furniture, lighting products — all the newest design innovations that made Eurway a furniture business icon. Great deals can be had on Eurway.com merchandise returns and scratch-and-dent items found at our Austin Fulfillment Center.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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No recent history of asking for reviews

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4.9

All reviews

(153)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality was great

Ordered on line and was pleasantly surprised with timeliness and quality of product at such a great price

22 April 2016
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

Everyone was so nice and resolved all issues immediately and to my full satisfaction. Interesting product line.

26 March 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Thank you! Our team goes out of its way to make sure things run smoothly. They work doubly hard when there are bumps in the road. And, we're glad you like our product line – it's carefully curated by an industrial designer working with other industry veterans, and we've recently even added an architect to our e-commerce product staff.

Rated 1 out of 5 stars

What a mess

Everything went wrong.

19 March 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Fake review from a competitor who can't find a legitimate means to beat our stellar customer service and four decades of providing furniture to hundreds of thousands of happy homes and businesses.

Rated 5 out of 5 stars

Only Eurway had what we were looking for.

We were looking for a specific set of chairs and Eurway was the only place we could find them not on back order. The chairs arrived promptly and in perfect condition. Would definitely shop here again.

13 March 2016
Unprompted review
Rated 5 out of 5 stars

the wait was worth it

The manufacturer had our preferred fabric on back order. We elected to wait rather than take our second choice. The bed frame came from Canada , through Austin TX and then to CO. Delivery update was excellent by phone and email. Frame is what we expected, unique and well made.

1 March 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Thank you for your patience, Allyson. We're thrilled that you love your purchase!

Rated 5 out of 5 stars

Good products, fast service

I am new to Eurway and was impressed with the range of styles they offer, their reasonable pricing, and their fast delivery (and careful packing--I ordered a floor lamp and was concerned about its glass shade). I'll return to the Eurway website for future needs.

28 February 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Welcome, Rita - we're glad you found us!

Rated 5 out of 5 stars

Love my lamps

The lamps were as described. They could've shipped a bit sooner. I would shop here again.

28 February 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Thank you, Dan - glad we light up your life! We do strive to cut shipping times by every means possible, and Constant Improvement is our mantra.

Rated 4 out of 5 stars

The product and price were great, but delivery was a problem.

I bought a fairly large desk that arrived attached to a wooden pallet with a wooden frame securing it to the pallet. The delivery driver brought the desk to the door of the office building where I worked, but that was it. I had to dismantle the wooden frame and pallet and discard it myself. I managed to get the (fairly heavy) desk into my office with some difficulty. More of an ordeal than I am used to with product deliveries.

12 February 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

We're sorry for your frustration. Shipping large, bulky and fragile items like furniture is challenging. Happily, the desk arrived damage-free and we hope you are enjoying it!

Rated 2 out of 5 stars

Not a reliable company

It took 5 months to get my order. They called to tell me 3 months into the order that they couldn't fulfill the my original request and I had to pick another fabric or wait another 3 months before they could fulfill my order. Once the order was complete they called to tell me that that they were inspecting the order and shipping it out. When I received the order one of the legs on the chair were bent. They acknowledged this in an email to me. I sent them a picture of the bent leg and have never heard back from them. Let's not even talk about the delivery company that woudl only schedule an 8 hour window with only a 30 minute call ahead notice that basically takes up your hold day. I would not order from this company again......

9 February 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Thanks for your review. Your criticisms help us become a better company and serve to point out areas we can improve upon, especially relative to communications.

Your chairs were custom made in Canada, manufactured to specifications for paint finish and upholstery. As our site notes, normal delivery time is 5 - 7 weeks. Your order was delayed firstly due to a purchasing oversight in our office, secondly due to the specified fabric being back-ordered; you chose a substitute and we re-ordered them. Indeed, we FAR exceeded the target for your order and for this we apologize. We're also sorry for your experience with the freight company as their dispatcher apparently did not follow our instructions relative to delivery windows.

We immediately shipped you a new chair from stock to replace the damaged one. We hope you will ultimately be happy with your purchase and that your chairs look great in your home; they have an unprecedented 10-year factory warranty against manufacturing defects.

Rated 5 out of 5 stars

We love it

I was looking for a desk for a home office for my husband. I needed something thats good quality , sturdy and classy . This desk is everything I was looking for . We were a little woried to shop online and afraid about any damages that might happen through out the delivery process but it was very well packed and it came in perfect shape . The delivery was much faster than what we expected and we got nottified day ahead prior to delivery with the time frame window when to expect the driver . Overall very happy and I hope my review is helpfull to others !

8 February 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Thank you for your kind words. We are SO happy that you and your husband love your desk. Thanks for shopping with us!

Rated 5 out of 5 stars

Great!

Great service

25 January 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Love to hear it - the team here thanks YOU!

Rated 5 out of 5 stars

Great counter stools

We love our six red metal counter stools. They are a perfect touch to our kitchen as wellas being functional and comfortable.

2 January 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

We're SO happy you love them!

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