ev.energy Reviews 134

This company have been very good trying to sort my problem with smart charging. Sometimes it does sometimes times it does not. But unfortunately nothing has changed. I can charge my car, but just not smart charge, unless I stay up until 12.30am and put it on manually.. The only way I can deal with this is to try smart charging before its really needed, if it works great, if not I manually charge it the next evening. Its so sad, because when it works its great.
At the moment I cant seem to get a reply from ev energy, I think they are fed up with me. No reply twice in 2 months.
My emails to ev energy were going into their spam folder. So not their fault, that i didnt have a reply. I'm sorry that I gave the wrong impression.

I reported a fault with my charger. This was investigated and resolved quickly with good communication

Shockingly Awful customer service!!!!!!!!

Takes between 36 to 48 hours to answer an email

Read their reply!
We are a small team! Then if it takes you 36 to 48 hours to answer an email then maybe increase the size of the team

I sent a request for help and had an immediate reply with helpful hints plus a note to say a more specific answer would also be sent when the team had looked more fully at the request.
The initial hints were reassuring and in keeping with some of my previous problem solving actions.
The fuller reply from a member of the team ( Chris K ,technical support agent 11 ) was really helpful and gave me a lot of insight into the company actions relating to my home charging. Thank you very much.

Lyric definitely knew their stuff and was able to answer all of my questions and to get my EV trim level added correctly.

The app and after sales support are both fantastic. The app integrates well with my solar and battery system. I love the solar only charging meaning that I can really embrace fully green energy to charge my car.

App support when required is quick and easy to get in touch with the team.

All around I am super impressed.

The app is easy to use and self explanatory and keeps you up to date with live charging and costs it also recommends the best tariffs I would defo recommend.

I had a complication with the app and it was fixed promptly. The incentives are great and definitely promote the usage of EVs, and I think that's great for the environment.

The app and the connection to the charger have improved year on year over the 5 years we have used ev.energy. Integrates directly with our new Kia to give excellent management functionality.

After suspecting an issue with my charger, I dropped ev.energy an email. Their response with a potential explanation was prompt. They raised a case to record my situation and asked me to reply back after my next charge to see if the issue had been resolved.

Just prior to respond to their email, I received another email from them asking for an update. I was pleased to say the issue had been resolved and thanked them for following up my case prior to closing it.

Have tried to contact customer support by email but only reply was we are really busy at the moments.Not very good when you cannot charge your ev because of a technical fault.I have contacted the manufacturer as per your reply and they said to contact you as per my email which i
sent you.
many thanks

I like the concept of encouraging people to charge during off peak hours and the cash incentive to participate.
I started on July 1st, and today
, August 26th, I have not received my sign up incentive, although I can see in the app that I have earned it.
I like having an app to monitor my use, but the app could be improved. I would like to be able to see my progress toward meeting my 80 % goal. There also appears to be a discrepancy between my charging stats on the app and those I see on my Tesla app.

App is simple to set up and works as intended most of the time. The only real issue is the communication with the car which can cause a delay in operation. However it provides a needed and useful functionality that my specific car model does not have so is very useful. The reward points are a nice bonus!

I provided clear instructions on how to reset home car charger and thus see charging and cost each time the vehicle is connected. Your colleague also removed two previous vehicles from the list which was causing some confusion on which vehicle should be connected.

Great work by the tech team helping me work out the smart charging.

Very friendly and very efficient. All my queries answered in a pleasant manner

ev.energy usually works very well to charge my car at home.
On the odd occasion when there has been a breakdown in contact with the charger staff have been exceptionally punctual and helpful in finding a resolution.

Great service.

Easy app to use and never had a problem with the charger.

Honestly the best energy company around. Apps so easy to use for EV charging, always running competitions, I even won £25 credit!