Evander Reviews 4,975

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 562 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, high quality of work, and the thoroughness of the job, often including cleaning up afterwards. Reviewers are particularly impressed with the quality of the products and the overall customer service, noting effective communication and timely updates throughout the process. However, some customers also noted issues with response times, experiencing delays in receiving updates or follow-ups after initial contact. A few other people also felt that customer service was poor, mentioning difficulties with communication channels and a lack of responsiveness to their inquiries or complaints.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Quality

People report positive experiences with quality, with many customers stating that jobs were completed... See more

Customer service

Customers consistently note positive experiences with customer service, praising the good communication,... See more

Response time

Users describe ambiguous interactions with response times, with some customers praising prompt replies, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a new garage door fitted after the previous one was damaged because of an attempted break. The door was replaced which I was happy with then it didn’t stay open properly so Evander came out an... See more

Company replied

Rated 5 out of 5 stars

Great communication from the get go. Always kept me up to speed. Engineers arrived when they said they would and called beforehand. Work was done efficiently with care and they cleaned up after... See more

Rated 5 out of 5 stars

Nothing but praise for the way I was dealt with from start to finish. Prompt attention to make the broken door secure. I was kept updated throughout whilst new door was being built. Whenever I had oc... See more

Company replied

Rated 5 out of 5 stars

Absolutely excellent! Well pleased with the work they carried out! They were prompt, thorough, professional and kept me informed at every step, including time of arrival, advising me that they were on... See more


Company details

  1. #11 of 17 best companies in Locksmith
  2. #21 of 47 best companies in Double Glazing Installer
  3. #7 of 11 best companies in Emergency locksmith service
  4. #18 of 36 best companies in Window installation service

Written by the company

Evander is the trusted partner for the UK’s largest insurers, retailers, facilities managers and property owners. We specialise in reactive glazing – providing rapid, expert repairs and installations for windows, doors and glazing exactly when they’re needed. From emergency callouts to planned upgrades and complex commercial projects, we deliver seamless solutions with minimal disruption. Whether it’s a supermarket, bank, residential development, or care facility, we ensure buildings are restored quickly, operations continue without interruption and projects are completed to the highest standard. With the UK’s largest directly employed workforce of reactive glaziers and full national coverage, Evander sets the standard for quality workmanship, reliability and property excellence—24/7, 365 days a year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Installation of Bifold Doors …

My wife and I were extremely impressed with the team of engineers who carried out the work. They were courteous, very professional, very approachable and knowledgeable. The quality of work undertaken we would describe as second to none. The product installed looks of high quality and professionally installed. Our many thanks go out to the team of engineers, Keil, Alan and Dale for their professionalism.

19 January 2026
Rated 5 out of 5 stars

Excellent work

The job arose as an insurance claim arising from faulty workmanship from a window firm that subsequently went into liquidation. Evander was the approved supplier recommended by the insurance company.I was impressed by the speed with which my claim was processed, the diligence of Evander who quickly inspected the job to be done, the efficiency of the surveyor and technician who carried out the work and the clarity of the information which he provided. Also impressive was the fact that this agent had to travel from Newport in South Wales to a village North of Aberystwyth in mid-Wales to carry out the work, his friendly and respectful manner and the fact that he cleared up efficiently, taking away all the rubbish and discarded window parts.

14 January 2026
Rated 5 out of 5 stars

Feedback

The team were professional and courteous throughout the assessment, then the follow up call to have someone visit on the day, and the actual locksmith engineer who attended as promised.

12 January 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Everything was done just as I hoped from start to finish. Nothing was too much trouble . Very impressed with the service and would have no hesitation in using them again or recommending to family and friends.

12 January 2026
Rated 5 out of 5 stars

Repairs to door

Clear communication and fitted in with the times we had available. The work completed is of a really high standard. It was completed in a friendly, reassuring and respectful way.

31 December 2025
Rated 5 out of 5 stars

Just excellent

Just excellent. I needed a new conservatory roof due to hail stone damage and right from first contact to them undertaking and completing the job, everything was first class.

31 December 2025
Rated 5 out of 5 stars

Excellent Service and Staff

Our patio door lock was not engaging with the adjacent patio door. Evander sent a professional locksmith through our policy with homeserve. The locksmith they sent (Spencer Coleman) arrived quickly and was very professional and friendly. He fixed our patio door locking issue quickly and efficiently despite tricky alignment issues. I would thoroughly recommend this company and the extremely polite, friendly and professional staff they employ.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service, kept in contact and advised what was happening and when.. survey was done, date provided for installation... work carried out quickly and all functioning as expected, it was explained how it works and area was left clean and tidy..

2 December 2025
Rated 5 out of 5 stars

Perfection

Engineers were very efficent and completed the work in a very proffesional way. Left the instalatipn spotless and removed all debris.Thankyou for a perfect job

31 December 2025

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