Evanscashandcarry Reviews 16

TrustScore 4 out of 5

4.1

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Company details

  1. Discount Store

Written by the company

Discount warehouse with stores in Birmingham and Coventry. Online store with deliveries to all of the UK.


Contact info

4.1

Great

TrustScore 4 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

I ordered 4 X cases beer

I ordered 4 X cases beer, which were promptly delivered. I found the site on a Google search, ordered and paid £10 for delivery.
I never realised that this company sold goods which were close to there sell by date, however my beer was 3 months out of date.
After several emails and 2 phone calls, I did eventually get a message to say they would take the items back at my expense. So in effect, the deliver and returns cost =£20 to get £22 back !!!
Beware, I certainly won't be buying from this company again.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Evans Above! (and beyond)

Bravas Sauce is not easy to find, so I was delighted (thanks to Google) to find it on sale at Evans. And at an amazingly good price too! Sadly, Parcel Force messed up, letting both me as a customer and Evans as a supplier down. Evans, however, went out of their way to help and to make sure I received my order. This certainly won't be the last time I buy from Evans. Thank you for your kind and considerate service!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Pleasant helpful delivery operative.

20 February 2024
Unprompted review
Evanscashandcarry logo

Reply from Evanscashandcarry

Thankyou for taking the time to leave this lovely review and 5* :-)

Rated 5 out of 5 stars

Excellent Customer Service, Great Products

I found one of my favourite products on the Evans website at a very good price.
I placed my order and delivery took only two days and I'm all the way up here in Scotland. The order was packaged extremely well. I had a few questions about another product, I called the Evans number, a very helpful Chris answered. I also sent an email and a super helpful Sarah answered within 10 minutes of my message, she helped me with a second order. I highly recommend Evans! They have excellent prices, great value for money and the very best customer service I've experienced, second to none! I am very grateful. I highly recommend Evans! Thank You Sarah! Thank You Chris! I will be a regular customer at Evans.
Very Sincerely

7 December 2023
Unprompted review
Rated 4 out of 5 stars

Got what I wanted at a good price

I checked the reviews here before ordering from Evans, but decided to give them a try anyway. Fortunately my order was delivered by Parcelforce four days from the order being placed. Item prices were 10p/pack (3pack discount price) cheaper than major supermarket pricing and not the rip-off pricing to be found on ebay and Amazon. Delivery charge was fair. A good result for me.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Replying to my Google review

Avoid Evan's c/c Erdington price on shop floor are falsely advertised went there today 7up priced at £4.80 a case got charged £8.60, good think I realised. Avoid Avoid you will get scammed for out of date stuff.

Owner replies on Google saying staff feel threatened?? I also don't know why he/she would ask me a question when I can't reply.

Did the staff member feel threatened over the fact that I pointed out the wrong pricing and how I'm getting over charged at the till.

Please look at your CCTV footage to see what threatening behaviour is shown

14 October 2023
Unprompted review
Rated 1 out of 5 stars

Company refuses to refund postage on faulty goods and doesnt believe customers

Bought two water bottles that smelled funny and made water taste weird (closest thing to describe it would be indian incense). Phoned Evans Cash and Carry to request return/refund and after being transferred 3 times and having to explain again each time I was eventually told they never had any complaints before about these bottles and use them themselves, so basically insinuating I was lying, which is terrible customer service. I was then told I could return them at my own cost and only receive a refund for the bottles. I paid around £4.40 for the bottles and £5 delivery, so that would mean paying another £4 to only get £4.40 back. Should have ordered elsewhere.

4 August 2023
Unprompted review
Evanscashandcarry logo

Reply from Evanscashandcarry

Hello, I am SJ the owner of Evans and the person that you spoke to on the phone today. Initially you came through to the store, however deliveries are managed from our head office. On speaking to one of the team that answered at HO (Chloe) you were transferred straight to myself. I am sorry that this process of speaking to 3 people wasn’t received well, but all team members that you spoke to were polite and helpful, and unless I answer the phone myself I am unsure how to rectify this. I must say that I’m a little shocked at the wording of this review and this certainly isn’t how the conversation went on the telephone. You and I actually had a conversation regarding how good Sistema bottles are and that previously to owning the store I had bought them for many years from Tesco which was why I decided to stock them. I am unsure how by me saying this it insinuates that you were lying. In no way was that insinuated, as that is not what I believe. I stated that they come directly from the manufacturer and as we have sold a lot in the 2 years that we’ve stocked them and not had this report before I would send them back to them when we receive the return. I advised that the cost of the product would be refunded but not the postage cost.

I am sorry that you aren’t happy with our response. However, if you do change your mind then you have our return address.

Rated 1 out of 5 stars

AVIOD!

After over a year of spending £70 every two weeks, felt not trusted costumer as I asked for an exchange. Waited over 2 weeks for a refund.
Been advised by SJ not to buy!
So Lost a Few customers as not only me had the same issues.
Overpriced in date products!

13 March 2023
Unprompted review
Evanscashandcarry logo

Reply from Evanscashandcarry

A very 1 sided review here. You requested an exchange multiple times on multiple orders for vapes not working. We exchanged the first few times, but the final time we issued a refund and asked you not to purchase vapes again. We sell thousands of them, and you were the only customer to have this ‘recurring’ issue. Stating that other people had the same issue is 100% not true. Finishing the review by saying ‘overpriced outdated products’ is quite funny, as like you said at the start, you ordered many times these ‘overpriced outdated products’ and were very happy with them, so much so that you ordered regularly. We don’t hide the fact that we specialise in past BB date / short dated products.. we shout about it.

Rated 5 out of 5 stars

Brilliant company with great deals

I've become a regular customer of Evans and order from here frequently, and always look forward to our deliveries. Brilliant company with great deals, and the delivery drivers are fantastic.

29 April 2023
Unprompted review
Rated 5 out of 5 stars

Evans is full of bargains and i highly recommend it!…

Evans is full of bargains and i highly recommend it!
I placed an order online for delivery for my son who lives in Leamington Spa. I spent over £50 and because he lives within a 30 mile radius i got free local delivery, which is always a bonus! The order process and check out is simple to use. The delivery arrived before 11am, the driver was fantastic and had phoned my son to let him know they were 5minutes away. Over all a 5star experience!
I often shop in store, the staff are all super friendly and nothing is too much trouble. One of the best stores in Coventry!

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service, very polite, I've had several deliveries now and all very helpfully. Nothing too much trouble. Got a text to let me know they were on thir way

29 April 2023
Unprompted review
Rated 5 out of 5 stars

I received my order around 2 pm

I received my order around 2 pm, which is a very good timing as my order went in this late morning This is Great service all items delivered in perfect condition thank you Martin my driver for great service, helping get it in many thanks to all the staff for all there hard work 5 *****

1 February 2023
Unprompted review

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