Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... See more
Company replied
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Review summary
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Reviews shaping this summary
Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... See more
Company replied
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... See more
Company replied
I went into the redditch branch to see if they had any deals on disposable vapes as its nearing june when the ban goes into force; The lovely lady was called Cara; she was absolutely fantastic and was... See more
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Company details
Written by the company
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Contact info
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, United Kingdom
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4.7
Excellent
840 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff at Guildford…
Friendly helpful staff at Guildford store
4 September 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Matthew! We’re so pleased to hear that our Guildford store team have been friendly and helpful. We look forward to your next visit and your next visit.
Top notch ecig.…
My ecig went as flat as a pancake yesterday so I googled shops in my area. This one had great reviews so I decided to give it a try. I was not disappointed. Top notch service and really know their products. Value for money with offers ongoing. Will definitely visit again.
3 September 2025
Unprompted review
Reply from Evapo
Thank you for your review Nicky. We are delighted to hear you had top notch service, found our team members knowledgeable, and enjoyed the value for money and ongoing offers. We look forward to your next visit.
Reply from Evapo
Thank you for your review Alan. We are pleased to hear you found good value and enjoyed the selection available. We look forward to your next visit.
Reply from Evapo
Thank you for your review. We are glad to hear you found the service quick and simple. We look forward to your next visit.
Very holy with service
Always been to the same shop and getting same brand of vape juice , great offers given
28 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Devil. We are pleased to hear you enjoy visiting the same shop and taking advantage of the great offers on your favourite vape juice. We look forward to your next visit.
Very helpful really nice customer…
Very helpful really nice customer service
23 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Frances. We are glad to hear our team members provided very helpful and friendly customer service. We look forward to your next visit.
Very pleased with purchase
Very pleased with purchase. Staff member was very helpful and friendly.
23 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Michael. We are pleased to hear our team member was helpful and friendly and that you are very happy with your purchase. We look forward to your next visit.
From Australia
From Australia the girls in the Exeter store made it all easy for me to pick and choose what I wanted. Great service.
21 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Oplfad. We are delighted to hear our team members in Exeter made it easy for you to choose what you wanted and provided great service. We look forward to your next visit.
Lovely friendly staff and good value
Lovely friendly staff and good value. Will go again
20 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Ruth. We are glad to hear our team were lovely and friendly and that you found good value. We look forward to your next visit.
Helpful and friendly service
Helpful and friendly service, store advisor helped me find correct product. Which was perfect for me
20 August 2025
Unprompted review
Reply from Evapo
Thank you for your review N.J. We are pleased to hear our team member provided helpful and friendly service and helped you find the perfect product. We look forward to your next visit.
I have tried many vape shops
I have tried many vape shops and outlets I have been vaping for a few months now and not been able to get the right advice and not being understood for my needs however I saw a outlet in my city of Norwich called vapo I decided to go in there and try and get the products I needed I was overwhelmed by the excellent customer service and expert advice meeting the team they understood my needs after buying and purchasing some of the products after trying them out I was very satisfied I friendly outgoing members of staff who knew what they were talking about and was very knowledgeable thank you to your all that is a place that I will go to now
16 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Darren. We are thrilled to hear that our team members in Norwich were able to understand your needs, provide expert advice, and offer excellent customer service. We are delighted that you are satisfied with your purchase and that Evapo will now be your go to place. We look forward to your next visit.
Warm and friendly welcome
Warm and friendly welcome. Knowledgeable and helpful
15 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Linda. We are pleased to hear our team members gave you a warm and friendly welcome and were knowledgeable and helpful. We look forward to your next visit.
The lady that served me was brilliant
The lady that served me was brilliant. Customer service was perfect and engaged well throughout with myself. Very helpful. Give her a raise!
16 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Vince. We are delighted to hear that the team member who served you provided brilliant and helpful service. We look forward to your next visit.
The customer service in Norwich was…fantastc
The customer service in Norwich was great. Very polite. Would recommend the store, they had everything I needed , that I couldn’t get from anywhere else. Would return
16 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Steven. We are pleased to hear our team members in Norwich provided great, polite service and that you found everything you needed. We look forward to your next visit.
Fab staff members!
Fab, friendly and knowledgeable staff members! (Shrewsbury)
Good selection of stock with lots of choice and the shop was really clean, sleek and well organised!! :)
14 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Bthn. We are delighted to hear our team members in Shrewsbury were friendly and knowledgeable, and that you enjoyed the wide selection and well organised shop. We look forward to your next visit.
Very friendly and helpful staff
14 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Maz. We are glad to hear our team members were very friendly and helpful. We look forward to your next visit.
Knowledgeable and friendly staff
Went into Weston super mare store and the chap was so helpful and knowledgeable that I switched from lost Mary which I have been using for years to one he recommended. I noticed the difference straight away. I am going in again today to get some more supplies.
13 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Patricia. We are so pleased to hear that our Weston-super-Mare team were helpful and knowledgeable, and that their recommendation has made such a positive difference for you. We look forward to your next visit.
Great customer service
Staff at the Norwich store were extremely helpful and welcoming, signing me up to the membership scheme for a instant discount on my purchase.
9 August 2025
Unprompted review
Reply from Evapo
Thank you for your review. We are delighted to hear the team at our Norwich store were helpful and welcoming, and that you were able to take advantage of the membership scheme discount. We look forward to your next visit.
Friendly helpful staff
Friendly helpful staff , good communication, prices
8 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Donna. We are pleased to hear you found our team friendly and helpful, and that you are happy with our communication and prices. Let us know how we can get that final star! We look forward to your next visit.
Staff were very helpful and friendly
Staff were very helpful and friendly
8 August 2025
Unprompted review
Reply from Evapo
Thank you for your review Lucille. We are delighted to hear our staff were helpful and friendly. We look forward to your next visit.
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