Evaurdent Reviews 

I purchased upper retainer on the website recently, however after reading the reviews here like people never receiving the retainer back after sending the mould, I decided to cancel my order. But they never reply to any emails like all the other people here, and there is no phone number for the website. I had to contact my bank to sort this out in the end.

I'm very disappointed with this company. They are scammers. I ordered my kit awhile ago and it hasn't arrived yet, the status of my order is processing on their website but they have taken the money from my account. I've tried to contact them but they don't reply at all. It's so stressful I ordered a new kit from Retainers Xpress and it has arrived in less than 3 days.

I bought a night guard from evaurdent. I was quite quickly sent the putty and moulds but after returning them in late November I heard nothing until 18th December when I had a shipped notification email. I didn't receive my retainer so I sent 2 emails. I received the retainer today and half of it is missing and it doesn't fit over my teeth at all. I will try to pursue a refund via my credit card but I would avoid at all costs.

SCAM!!
They don’t reply to emails, no contact number to phone them and never sent my retainers. Awful company, would leave 0 stars if I could.

SCAM! Received the mould after a couple of weeks, sent it off and nothing back. No reply to emails, no retainer received after 2 months! Had to get a refund through my bank and they werent responing to anything.

I ordered and paid for two retainers Nov 16th. I was sent a mould kit however the size of the moulds was incorrect and didn’t fit my mouth. I have tried to contact the company several times to get some new moulds sent to me however I have been unable to get in touch or get a reply from them. I am now out of pocket and without retainers after a very frustrating almost two months of trying to get any reply from this company. Avoid!

Like other I ordered without reading the review and ever since I have not received moulding kit or any emails, I have tried several times to contact but no response it been over 2 months and on the website it says processing but it markets to deliver retainers in 5 days a Scam would now call the bank to get the money back dont buy

Order says complete, haven’t received my retainers. Absolutely no feed back from them despite sending them multiple emails. Absolutely shocking. What I don’t understand is that my first order went perfectly fine and this second order has been a night mare! So unreliable and feels like I have been scammed

SCAM! Ordered in October and still no order! Having to get my money back through my bank! STAY AWAY

DO NOT USE!!
Had to chase up my order as I hadn’t received it in a week so no ‘fast delivery’
I then requested a refund (again had to email several times for an answer) which they said to write on ‘return to sender’ and post off in a post box, this was on 2nd December.
Since then I have not heard anything (even if they have received it or not)
So I have made a claim with my bank and hoping this will sort…
Wish I had read all the negative reviews sooner or I wouldn’t of ordered, how are company’s like this still going..

Ordered retainers on 23rd November, had to chase them up for an update, a week later they sent out the moulding kit, which I posted back the following day.

Emailed them several times, no response. It’s 23rd December, and I still have no update on my order.

No sign of retainers at all, no phone number to contact them on and, as other reviewers have mentioned, they never respond to emails.

If there was zero stars I would give it. They Do not reply to emails. Say they are going to send out another mould as first one was not fit for purpose, and nothing. No further response from a number of emails. Please do not use.

SCAM ALERT!! This is not a genuine company. They send out something not fit for purpose so they can say they delivered but from that point on nothing happens and no way to contact them (email address they give doesn’t work). Any positive reviews must be fake. AVOID!!

How are consumers contacting this company? I've sent emails and used thir online contact form via their website and had zero responses from them. My impression kit arrived without a return postage label or instructions of where to return to. They have no phone number linked to the organisation and no one responds to email! Do not use.

You will not get a refund if there's something wrong with the order. I had to get my money back with PayPal. They will ignore emails long enough that the PayPal money guarantee is exceeded.
I used a different email and got a reply immediately after waiting weeks from my original email.

I purchased a retainer in early November and, like many others, I checked the Trustpilot reviews and the company’s website beforehand. While the website claims a 4.5-star rating, the actual Trustpilot score is only 3.0.

The experience was disappointing from the start. The product took over two weeks to arrive, and by the time it did, it was no longer needed. When I attempted to return the item, I discovered that the company’s website offers two unhelpful options for contact: a form submission page that seemingly goes nowhere and a non-functional chat feature.

Frustrated with the lack of communication, I’ve now escalated the matter to my bank for assistance, as I feel the sale was misleading.

My advice is to steer clear of this company. I am highly sceptical of the positive reviews about their service, as there seems to be no way to contact them directly.

Really happy with this service.Having read negative reviews l was dubious but l needn’t have worried.l received my retainers and the whole the service took less than 3 weeks.Thanks

Scam!! I paid and received the package, sent off the imprints and never heard from them again. I contacted them and of course they haven't replied. Stay away from that company!

Haven’t received my impression kit. Do not use this company they said they will send it out and don’t respond to emails when you ask when