Evelynandrose Reviews 

233
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Dress completely different to the one advertised, same pattern but shapeless, cheap silky fabric instead of what looked like linen/cotton and no pockets. Emailed them for a refund and was offered 10... See more

Company replied

Rated 1 out of 5 stars

Took ages to arrive and when my two dresses did arrive, the fabric was cheap polyester and no where near the linen look that was advertised. This is the second time that I have been misled through onl... See more

Company replied

Rated 1 out of 5 stars

Nothing like the dress advertised Not cotton but a cheap lining fabric in nylon/polyester. It is a scam. It does not qualify for even one star.

Company replied

Rated 5 out of 5 stars

I recently bought some very sweet and original gold butterfly earrings from your website that are a perfect present for my mother who paints incorporating butterflies in her designs. Thank you. Please... See more

Company details

  1. Fashion accessories shop
  2. Headwear shop
  3. Jewellery shop

Information provided by various external sources

Beautifully Designed Headwear and Jewellery.


Contact info

1.9

Poor

TrustScore 2 out of 5

233 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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1.9

All reviews

(233)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful hair bands

Wonderful hair bands ! Beautifully made!

7 January 2023
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Reply from Evelynandrose

Thanks Lorraine for writing a review for us, it really helps our business grow and so pleased you love our products x

Rated 5 out of 5 stars

Hairband

Excellent website,and delivery and product of high quality.

17 January 2023
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Reply from Evelynandrose

Thanks Elizabeth for your feedback and purchasing from us ;)

Rated 1 out of 5 stars

delayed item and non existent customer service

I received the item much much later. I have contacted you several times to return the item and no one has come back to me yet

15 December 2022
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Reply from Evelynandrose

Hi Mara, we responded to your return request two days prior to you leaving this review, and we only had two emails from you, the first one must have been missed, apologies for that.

Rated 5 out of 5 stars

Fantastic Customer Service

I ordered a gorgeous emerald green headband for a wedding, however Royal Mail strikes were announced and I realised it wasn’t going to arrive in time. I emailed Evelyn and Rose and they got back to be almost instantly saying that they could post another one via another courier and all I would need to do was post the other headband back when it eventually arrived. The new headband arrived in plenty of time and I posted the other one back when it came. Such amazing service and beautiful handcrafted products!

23 November 2022
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Reply from Evelynandrose

Thanks georgia! Sorry it was a bit of a faff, but we got there in the end :)

Rated 5 out of 5 stars

I had a really lovely experience with customer service at Evelynandrose

I had a really lovely experience with my first ever purchase from Evelynandrose. I'd been looking for something to wear instead of a hat for a family wedding in Italy, and first came across the website on the week I as due to leave the country. The support & customer care I received was second to none.
I was in such a rush after finding exactly what I needed on the website, & was rather distressed at the thought of not receiving the goods on time, but customer service stepped up to the mark by keeping in touch by email after immediately dispatching the products.
All products arrived before my departure & I was extremely happy with my choices & the customer service I received.

19 August 2022
Rated 5 out of 5 stars

I recently bought some very sweet and…

I recently bought some very sweet and original gold butterfly earrings from your website that are a perfect present for my mother who paints incorporating butterflies in her designs. Thank you. Please design more jewellery. Your prices are fair too. 🌟

22 February 2022
Rated 2 out of 5 stars

Disappointed

Quite a poor quality in comparison to rest of the hairbands which I usually love. Not a good fit and I didn’t think this hairband was worth the money.

12 January 2022
Rated 5 out of 5 stars

Gorgeous headband

Gorgeous headband and really comfortable to wear. It also arrived really quickly. I will definitely shop from Evelyn and Rose again - thank you

12 January 2022

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