No issues entering the site, chose my seat from the seat map with view, excellent ticket purchase experience. Only complaint I have is being charged £2.50 for an electronic ticket, most other sites do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is fairly easy to book, however it is not immediately visible what is the seat number after you select the number of tickets. I used the mobile app. Otherwise, easy to check out.
Company replied
The system is efficient . However, I would like to be shown the diagram seat plan where my 'best' seat allocation is chosen by Eventim before accepting the booking please . Thank you
Company replied
Reasonably easy booking service. However you've got to get on with it otherwise you will get timed out. I had to clear it with my bank for the transaction to take place which took a few minutes.... See more
Company replied
Company details
Information provided by various external sources
Eventim.co.uk launched in 2009 to provide an online ticket booking service in the UK for a wide range of tickets for live events, including concerts, theatre, sports and popular attractions. Eventim is a member of STAR (Society of Ticket Agents and Retailers), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, and is signed up to STAR's Code of Practice, intended to ensure transactions are clear and straightforward and customers are treated fairly.
Contact info
London, United States
- 0333 344 6250
- customerservice@eventim.co.uk
- eventim.co.uk
3.7
Average
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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easy to use booking system
easy to use, able to see which seat were available, pricing, selection and payment straight forward, if want will pick the best seat available for you or you can pick your own
1 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased you found the booking system easy to use and that the seat selection and payment process worked smoothly for you. Thanks for taking the time to share your experience!
Nice and easy to choose and buy tickets
11 June 2026
Unprompted review
Reply from Eventim UK
Hi there! Thanks for your 5 star review 🌟
It's great to hear you had a smooth booking journey - have a wonderful time at the event!
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We're delighted to hear you found the booking process quick, simple, and easy to navigate. Thank you for taking the time to share your feedback, and we hope you enjoy the show! 🎉
Clowns
I needed to sell two tickets that i didn't need, and listed them on Eventim's FanSale site. No indication that there would be a problem. The next day, the day of the gig, i got an email saying that Fansale was ending, and i needed to list on eventim directly. There was no way to do that, because the site wasn't working. So, i contacted customer services. They told me that there was a technical fault, and there was no way to list the tickets, but it might be fixed in a few hours. They suggested i use Twickets instead, but that's a poor second best option and i in the end i couldn't sell the tickets in time. The whole attitude was "computer says no", combined with "we've got your money, tough luck". A truly disgusting bunch of clowns.
Update:
As you can see from the reply, they admit cancelling the Fansale system without warning (nothing was mentioned when I initially listed the tickets), and replacing it with a system that didn't work. Maybe the tickets would not have sold anyway, but that's not the point. Eventim don't accept responsibility for their mistakes and just shrug them off. They have your money, and they aren't going to help if things go wrong. Remember that before you book.
8 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review. We're sorry to hear about your experience.
As part of a recent upgrade to our resale platform, listings on the previous FanSALE platform were removed and customers were asked to relist their tickets on the new system. We understand there was a technical issue affecting the new platform for a short period, and we apologise for any inconvenience this caused while it was being resolved.
It's also worth noting that tickets cannot be listed for resale within 12 hours of the event's scheduled date and time, as this is the cut-off point for the platform. Given the timing, it is unlikely the tickets would have been successfully relisted and sold before the event.
We appreciate your feedback and are sorry that this experience did not meet your expectations.
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We're pleased to hear you found the booking process straightforward and had a positive experience. Thank you for taking the time to share your feedback, and we hope you enjoy the event! 🎉
Would give no stars if I possibly…
Would give no stars if I possibly could. I have bought and paid for tickets for a show tonight and have been receiving welcome and instruction mails from Eventim Apollo - however the tickets have not been made available and there seems to be no way to have this investigated by these guys as I get no response to emails or calls. Utterly useless, will boo through a third party in future and not these clowns.
8 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review. We're sorry to hear about your experience.
Having reviewed the event, we can confirm that tickets for this show were being delivered via Eventim.Pass within the Eventim app. Details on how to access Eventim.Pass tickets were included in the booking confirmation email and are also available within our Help Centre on our website.
Our customer service team responds to enquiries submitted via our contact form (accessible in our Help Centre) during working hours: Monday–Friday 9:00–19:30 and Saturday–Sunday 11:00–16:00.
We're sorry to hear that your experience did not meet your expectations and appreciate you taking the time to share your feedback.
Paid for tickets
Paid for tickets. I have the email confirming purchase. But no sign of tickets either in the app or by email. The event is tomorrow and I have had an email saying I should have the tickets. It is clear that they have designed a process that suits them not the customer
7 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review.
I've requested some further information from you via your Trustpilot review so that I can look into this for you. Once I have your details, I'll be able to investigate the status of your tickets and contact you directly if needed.
We appreciate your patience and hope to get this resolved as quickly as possible.
Easy ticket purchase!!!!
I have given 5 stars because my purchase experience was very smooth and efficient.
I have never bought tickets from this company before and I was impressed how easy the transaction process operates.
Well done and keep up the good work..!!
3 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We're delighted to hear your first experience with us was such a positive one. It's great to know you found the booking process smooth, efficient, and easy to use.
Thank you for taking the time to share your feedback - we hope you enjoy the event! 🎉
Loved Tokyo nights
Loved Tokyo nights! What a fantastic night!! we had the dining experience and it was amazing.
6 June 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
EVENTIM UK
Rip you off at every stage when booking…
Rip you off at every stage when booking any concerts.
Even charge you fees for tkts sent to their app !!
1 June 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
All fees are detailed before you complete a booking and can be seen on your summary page before you complete your booking.
The fees applied cover different cost aspects associated with running a booking platform and the services and technology provided.
If you would like more information on the fees, please feel free to email us on customerservice@eventim.co.uk
Thank you
Eventim Customer Services
Simple process
I actually booked my ticket from abroad, and it was a simple process.
27 May 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Positive experience with FanSale.
Positive experience with FanSale.
I was able to list my tickets and sell at a fair price (what I paid for them). The sale price is capped at the purchase price, which I support.
Loses a star due to Eventim fees.
16 March 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review! ⭐️
We’re really pleased to hear you had a positive experience using FanSALE and were able to resell your tickets at a fair price.
Reply from Eventim UK
Hi there ,thank you for the 5-star review! ⭐️
We’re delighted everything was quick and hassle-free for you. Thanks for taking the time to share your experience!
It was so amazing and authentic
It was so amazing and authentic. The detail was incredible in re creating that fateful festival. The shoes, boots and trainers along with the water bottles and bags just hit me so hard. I wrote a postcard message and on a pebble too.
The mobile phones, the video footage, the healing room, all so moving
I also listened to a young male survivor who has managed overcome his demons to a degree and now is a mentor for others
Everybody should go
The security was 5 star too
1 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
It’s wonderful to hear that the experience was so meaningful and impactful for you. Your review appears to relate to the exhibition or venue itself rather than Eventim's ticketing service, but we’re delighted you had such a positive visit and appreciate you taking the time to share your feedback.
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re glad you found the booking process simple and straightforward. Thanks for taking the time to share your feedback!
I was able to book the tickets I wanted…
I was able to book the tickets I wanted for the event at the price that was advertised plus the booking fee which was transparent.
30 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re pleased to hear the booking process was straightforward and that the pricing information was clear throughout. We appreciate you taking the time to share your experience.
No support when I needed to transfer the ticket. Never again.
No support of any kind when I could not attend an event (Arch Enemy, 1-Nov-2025) , sold my ticket on Viagogo and had problems with transferring it to the buyer.
As a result, I wasted money on the ticket (I could not attend the show) and on top of that was charged extra for not providing ticket to the buyer. I asked them about complain procedure and received zero response.
Will not buy any tickets through Eventim app ever.
1 November 2025
Unprompted review
Reply from Eventim UK
Hi there, we’re sorry to hear about your experience.
Our customer service team can be contacted via the contact form advertised in our Help Centre on our website, and the Help Centre is also linked within booking confirmation emails. This is our primary support channel, with our email team responding to enquiries Monday–Friday 9:00–19:30 and Saturday–Sunday 11:00–16:00.
We’d also like to note that our Help Centre contains guidance on ticket transfers where this functionality is available for an event: https://www.eventim.co.uk/faq/en_en/category/my-order/subcategory/eventim-pass/how-can-i-transfer-my-eventim-pass-tickets-to-someone-else/?affiliate=EUK
We appreciate your feedback and are sorry to hear the experience did not meet your expectations.
The fees and add-ons are extortionate
The fees and add-ons are extortionate.
Delivery fees to download your tickets?
The Government should do something about it.
29 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
These charges help cover the costs of ticketing services, payment processing, and the secure delivery and management of tickets. All fees are displayed during the booking process before payment is completed so customers can review the full cost before confirming their order.
We appreciate you taking the time to share your thoughts.
Reply from Eventim UK
Hello Kate,
Thanks for the review.
Eventim UK
Impossible to get a refund
Event was postponed and they make it impossible to get a refund despite paying for refund protection, feels like an absolute scam.
29 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - we’re sorry to hear you’re unhappy with your experience.
Ticket Protection is provided by a third-party insurer and covers specific circumstances as outlined in the terms and conditions accepted at the time of booking. Unfortunately, postponed events are not covered under the policy.
Please contact our customer service team via our contact form to request a refund for your order: https://www.eventim.co.uk/contact-form/?lang=en_en
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