No issues entering the site, chose my seat from the seat map with view, excellent ticket purchase experience. Only complaint I have is being charged £2.50 for an electronic ticket, most other sites do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is fairly easy to book, however it is not immediately visible what is the seat number after you select the number of tickets. I used the mobile app. Otherwise, easy to check out.
Company replied
The system is efficient . However, I would like to be shown the diagram seat plan where my 'best' seat allocation is chosen by Eventim before accepting the booking please . Thank you
Company replied
Reasonably easy booking service. However you've got to get on with it otherwise you will get timed out. I had to clear it with my bank for the transaction to take place which took a few minutes.... See more
Company replied
Company details
Information provided by various external sources
Eventim.co.uk launched in 2009 to provide an online ticket booking service in the UK for a wide range of tickets for live events, including concerts, theatre, sports and popular attractions. Eventim is a member of STAR (Society of Ticket Agents and Retailers), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, and is signed up to STAR's Code of Practice, intended to ensure transactions are clear and straightforward and customers are treated fairly.
Contact info
London, United States
- 0333 344 6250
- customerservice@eventim.co.uk
- eventim.co.uk
3.7
Average
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
System kept throwing me out
System kept throwing me out don't know why as I followed instructions. VPN turned off only had 1 tab open etc. Missed out on the VIP ticket I wantrd. I eventually did get a standard ticket in the end.
17 April 2026
Unprompted review
Reply from Eventim UK
Hello,
We’re sorry to hear you experienced issues accessing the booking system. During very high-demand on-sales, increased traffic can sometimes cause sessions to time out or reset, even when all steps are followed correctly. We understand how frustrating this is, especially when trying to secure specific tickets.
We’re glad you were able to obtain a ticket in the end, and we appreciate your patience. If you continue to experience issues, please feel free to contact our customer service team at customerservice@eventim.co.uk
Eventim UK
I was looking for an option for an…
I was looking for an option for an e-ticket, none available. Charged an extortionate amount of £15 for delivery. I'd rather an e-ticket. Can you change this and refund me the £15?
16 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Ticket delivery options, including whether e-tickets are available, are set by the event organiser or venue and can vary from event to event. Where postal delivery is the only option, this will be shown during the booking process before payment is completed.
Only international delivery method is charged £15.00
If you are UK resident with a delivery address in UK, please contact our customer service and we will look into this.
As the delivery method and associated fee are selected and confirmed at checkout, we’re unfortunately unable to change the delivery type or refund the delivery charge after purchase.
We appreciate your comments and will pass your feedback on. If you have any questions, please contact us at customerservice@eventim.co.uk
Regards,
Eventim UK
Eventim UK
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
The tickets were so much cheaper than…
The tickets were so much cheaper than on AXS.
15 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Event cancelled by organiser, but only partial refund given!?
Had an absolutely terrible experience with the customer services team. I booked 2x VIP tickets for my daughter to see Gabbys Dollhouse Live. The event we had booked was cancelled 2/3 weeks before we were due to go. Eventim contacted me to advise that the event was cancelled and I would be refunded. 2 weeks later, I had received no refund so I sent an email to ask for an update. I didn't receive any communication with a human, just an automated email saying my refund had been processed and would be with me within another 2 weeks. A few days later I then received another email saying that a refund for X amount had been processed, however this amount was £25 less than what I paid. I emailed customer services again, and was told that I was not entitled to a full refund as the booking fee, and mobile ticket fee are none refundable. I would understand these being non refundable if I had chosen not to attend the event, however this was not the case. Eventim notified me that the event had been cancelled, I also never received a mobile ticket, so technically have paid for a service I never received.
Under the Consumer Rights Act 2015 I am entitled to a full refund as I have received no benefit from these services. Contract terms cannot override statutory consumer rights.
The customer services team have flat out refused, and then continued to close my case.
Luckily, I have successfully charged this back through my bank. However definitely something to be wary of.
13 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - we’re sorry to hear about your experience.
When an event is cancelled, refunds are processed in line with the terms and conditions agreed at the time of booking. As outlined there, certain fees such as booking and transaction fees are non-refundable, even in the event of a cancellation.
We also note your comment regarding a chargeback. While we understand your frustration, it’s important to be aware that initiating a chargeback can result in restrictions being placed on your account, including the ability to make future bookings with us.
We appreciate you taking the time to share your feedback.
Dont buy from this company changed my…
Dont buy from this company changed my seats from arena at front to a side view.I chose arena seats when i purchased Got an email saying i can pick another seat but not my original one all crap seats left Wont ever use them stick to ticketmaster
13 March 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - we’re sorry to hear you’re unhappy with the change to your seats.
On occasion, due to production changes or administrative errors, seating allocations may need to be adjusted after purchase. When this happens, we always aim to offer alternative seats of equal value and as close as possible to the original location. If the options available aren’t suitable, we can also look to move customers to other available seats where possible.
We appreciate this isn’t ideal and understand your frustration, and we’re sorry for any disappointment caused.
Bought a ticket for a show in Germany…
Bought a ticket for a show in Germany as an English-speaking fan. Not able to see my ticket in the app, and unable to contact customer services.
15 April 2026
Unprompted review
Reply from Eventim UK
Hi there,
As your booking is with our German team, they operate separately from Eventim UK with their own systems and customer service support. You’ll need to contact them directly so they can assist you with accessing your ticket. You can reach them here: https://www.eventim.de/contact-form/
We appreciate your understanding and hope this gets resolved for you quickly.
Overpriced and unfair booking fees added
Extortionate booking and venue fees added on (per ticket, not even per booking!), over £35 extra. Blatant drip pricing!
13 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
We understand that fees can feel frustrating. These charges help cover the costs of arranging and managing ticket inventory, as well as servicing each ticket transaction.
All fees are displayed during the booking process before payment is completed so you can review the full cost before confirming. We appreciate you taking the time to share your thoughts.
It's always nice to get a pressle…
It's always nice to get a pressle ticket . ( Jack white ) nice and easy process, tickets secure in your basket.
13 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re glad you were able to secure your tickets with ease. Thanks for sharing your experience.
I managed to purchase the ticket l…
I managed to purchase the ticket l wanted efficiently and promptly
14 April 2026
Unprompted review
Reply from Eventim UK
Hi there, Thank you for the 5-star review! ⭐️
We’re really pleased everything went smoothly for you - thanks for sharing your experience!
Still not issuing full refunds, only face value
Still not issuing full refunds. None of the fees they sneak on at the end are covered if the show is cancelled. If you buy missed event insurance it too is not refundable. I understand this is the in lengthy T&C's but that doesn't mean they are fair or consumer friendly.
Whilst they are not as bad as Ticketmaster (the bar has been set quite low). Thankfully there's a few better ticket providers and I hope Eventim don't acquire them too (again) and drag them down to their level.
Ticketmaster for despite their faults are convenient. Perhaps I've reached the point of grudging acceptance. Luckily I don't encounter Eventim often and will avoid them when possible.
13 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review — we’re sorry to hear you’re disappointed.
In the event of a cancellation, refunds are processed in line with our terms and conditions and typically cover the ticket’s face value. Fees and any optional add-ons, such as ticket protection, are handled according to the terms agreed at the time of purchase.
We appreciate you taking the time to share your feedback.
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything went smoothly - thanks for sharing your feedback!
You have to download the Eventim app to retrieve your tickets.
The purchasing of the ticket was very easy, but I did get quite anxious when I couldn’t retrieve my tickets upon arriving at the venue, however there was an usher on hand to assist with that. I was not able to speak with anyone when calling the helpline to enquire about assisted tickets at the weekend. Also I didn’t really want to have to download another application on to my phone just to get my tickets.
12 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
We’re glad to hear the booking process itself was straightforward, though we’re sorry to hear about the concern accessing your tickets on arrival.
For any urgent queries, including weekends, we do have a customer service team available via email. You can contact us by filling in the form on our Help Centre or through the link in your email confirmation, and the team will be happy to assist.
We appreciate you taking the time to share your experience.
Problem solving
You have an extremely helpful, polite and effective team that helped resolved my issue quickly and easily. Many thanks to them.
12 April 2026
Unprompted review
Reply from Eventim UK
Hello Jim,
Thank you for your feedback and glad we were able to assist.
Regards
Eventim UK
Efficient but not entirely fair.
The system is efficient .
However, I would like to be shown the diagram seat plan where my 'best' seat allocation is chosen by Eventim before accepting the booking please .
Thank you
9 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re glad to hear the system worked efficiently for you. We understand your point about wanting to view the seat location before accepting an allocation, and we appreciate you sharing that feedback with us.
Very slick easy process to buy the…
Very slick easy process to buy the ticket I really wanted.
9 April 2026
Unprompted review
Reply from Eventim UK
Hello Rob,
Thank you for your review.
Regards,
Eventim UK
very good vey good
10 April 2026
Unprompted review
Reply from Eventim UK
Hello Leighton,
Thank you for your review.
Regards,
Eventim UK
Purchased tickets for an event at…
Purchased tickets for an event at Hammersmith Apollo. The main act cancelled and I received an email saying I can get a full refund. There were no instructions on how to do this. Says get refund from ticket provider which was directly via Eventim. Dreadful as you cannot talk to anyone and there are no links or advice on how to do this. £325 on tickets and can't get through to anyone. Makes you not want to risk buying tickets for events but they seem to have a monopoly!
12 January 2026
Unprompted review
Reply from Eventim UK
Hello Sandra,
We’re sorry to hear about your experience and appreciate how frustrating this must have been.
Refunds for this event are available upon request prior to the event date. Customers can contact our customer service team to arrange this, and we are available 7 days a week via customerservice@eventim.co.uk
to assist with any queries or requests. Please drop us an email today so that we can process your refund if you wish to no longer attend the event and please note, refunds cannot be issued after the event has started.
Regards,
Eventim UK
Not very helpfully service
Not very helpfully service
which I’m disappointed how it turned out like this.. I wish they could respond quickly rather then wait closer to event.
7 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - I’m sorry to hear you’re disappointed with the service.
We appreciate how frustrating it can feel when responses don’t come as quickly as expected, especially when an event is approaching. Our team aims to respond as efficiently as possible, and we’re sorry if this hasn’t been your experience on this occasion.
Thank you for taking the time to share your feedback.
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