I’ve been a loyal Everand user for years, but the platform has changed significantly for the worse. When I first joined, subscriptions allowed unlimited reading. That was later reduced to three books... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Longtime user of Scribd/Everand but it has gone down the pan. To get a response from customer service (following chat it reception)takes up to 48 hours !!!! Used up my one 'unlock' downloading Shak... See more
Company replied
Before Scrib'd separated it's books section into Everand it used to be fantastic. A great affordable way to read and listen to many titles. The new plans are really awful. I'd rather keep my unlimited... See more
The price is not at all justified. The £10.99 p/m plan includes just 1 title, which anyone could easily finish on a day. I subscribed to read a dramatized audio which comes in parts, so essentially I... See more
Company replied
The subscription makes no sense at all, it is like the app decide on its own which content is blocked because of what content you consume. The Marketing makes you think you have unlimited access to th... See more
Company replied
I have really enjoyed this app until they introduced the premium subscription. So I signed up, I listened to the three books and then went to see the other selection which I was able to access before... See more
When you find (and can read) books you want to read it is great but most books I want to read are consistently changing the date from one month to the next so I'm never able to read them (this happens... See more
Company replied
Everand has numerous problems. Forget using it with an iPod - it now requires version 16, which is not available. Sometimes it chokes part-way through a book ... telling you your internet connection i... See more
Company replied
I agree with others. This used to be great but they changed their subscription model and now I have access to very few books I want to read. The worst part is they did this mid-way through my yearly s... See more
I’ve been a scribed/Everand user for years. I’ve always loved this platform until recently. I’m an avid reader and almost always finish several books a month. The new upgraded subscription model is ri... See more
Company replied
Total trash money hungry company. The entire thing used to be unlimited downloads, now you get a handful per month for a higher fee. When I resubscribed I failed to realize this and upon asking for a... See more
Company replied
I used to subscribe to Everand for years, in spite of its poor quality app and inferior choice of audiobooks. However, I could always find something to listen to. Now with the subscription hike and li... See more
Just another greedy company. I had a subscription since it was scribd. I referred this app to sooooo many people because of how wonderful it was to pay 1 price and get unlimited access to their catal... See more
Company replied
All the previously free books I had saved are now only available (in preview) unless pay to upgrade! Really frustrating, and I now have to pay more for less access than I had previously. They could... See more
Company replied
When Everand was scribd, I read dozens of books, listened to dozens of audiobooks, there was nothing like it. It was truly a netflix for readers. Now it's a waste of money, of energy, of time. I'v... See more
Company replied
I want to start out with the good. I've been subscribed to Everand/Scribd for years and years now. The subscription model of pay once and get access to almost everything on the platform (not... See more
Company replied
After several years with a subscription with Scribd, Everand and some other platform, I am canceling my subscription. Such tiers plans is gouging on top of the regular monthly subscription. That's $2... See more
Company replied
I've been a customer for years but have now cancelled forever. The new subscription system frankly sucks making Audible Plus a much better option. There is a much higher quality of content on Audibl... See more
Company replied
The worst part about this company is that they lie. With the new subscription model, they are claiming that you still get unlimited access to all the books you previously had practically full ac... See more
Company replied
They advertise on social media that you can “ Read 3 books FREE with the Everand Plus trial.” When my trial only included access to 1 book, I reached out to them. They responded with “ While the Plus... See more
Company replied
The majority of the people using Everand are greedy,annoying people that will never be satisfied with anything short of all the content the Big Five publishers produce. I've just pivoted to 3 unlocks... See more
Just a not very good, more expensive, less functional alternative to Audible (which I don't like because Audible is always spamming you). Just accessing your books feels like breaking into a bank.
Company replied
I responded to an ad offering a 30 day trial to Everand. While I appreciate the pricing and am comfortable with the (albeit weird) business model, the glitchy app, lack of online listening options, an... See more
Company replied
Amazing service. I have been using this for years. Up to date I have not found a better option. It's cheap, you get a lot of books / audiobooks. And also you get the part with Scribd where you get... See more
It's really unfortunate. I absolutely loved everand and scribd but since they have changed their pricing model which now limits access to books, I no longer see the value in paying the same price for... See more
Company replied
Was a long time subscriber and recommended it all the time, but finally cancelled over their new structure. Whoever designed this new service hates readers and doesn’t understand the reading experien... See more
Company replied
I started using Everand for reading books this year. Initially it seemed to be good. I found books I wanted to read and read them. But suddenly they decided to change the subscription conditions and I... See more
Company replied
I’ve been a Scribd/Everand subscriber for many years, but the new monthly “unlock” pricing model is a clear downgrade from the previous unlimited access at the same price. When I tried to cancel,... See more
Company replied
Had Scribd subscription for 6 years plus. Stayed with them when changes to Everand. Really disappointed over Christmas when I wanted to re-read a couple of saved books. This is no longer an option wi... See more
Company replied
Some of the nastiest and sketchiest business dealings I have ever had to deal with. I was with Scribd for the last five years. I loved it because I was able to access different audio books at a time... See more
Company replied
Not worth it, unless you're a fan of bait-and-switch services. As soon as I signed up for the 30 day free trial every book in my saved list became unavailable until the end of the month--conveniently... See more
Company replied
They not only changed the rules and allow you to read ONLY 1 book with standard subscription and 3 with “Premium” one, but when I cancelled my subscription beforehand, even though I still had free tri... See more
Company replied
Use to love Scribd and Everand for the ability to try lots of titles in a single month, unlike Audible. Since Everand moved to their rip off new pricing model, I cancelled. They have ruined their busi... See more
Company replied
Dreadful full ive just returned after a break to find everything single book that's worth reading is locked don't waste your money might as well of burnt the subscription money I'll listen to the revi... See more
Company replied
I've used this company for years and it's been excellent value for money despite glitches and a disappointing user interface in the app. However, their new pricing model is an absolute joke. They now... See more
Company replied
Not very good anymore Though it was a bit frustrating to be locked out of some books for a few weeks. The access to so many other books was great. Now everything I search shows thousands of 'unlo... See more
Company replied
If I could give zero stars I would. I am a long term subscriber (since 2016) and the app has certainly degraded over the years. All of the benefits I previously enjoyed have been stripped away with no... See more
Company replied
I hate the new model. As you can see from 90% of the reviews, Everand got greedy and neglected the majority of its subscribers. Now everyone is jumping ship. Just use Spotify if you need audio books,... See more
Company replied
Used to be a regular subscriber, but now that the system has changed to unlocks etc. I am sadly disappointed. Used my minutes to preview a book then used my unlock and book is listed as unlocked but n... See more
I wanted to say thank you for rolling out your new "lock" system. It’s actually helped me realize that another platform out there offers exactly the same experience you used to offer, but at a l... See more
Company replied
5+ years I have been a subscriber to Scrubs/Everand and almost never had a complaint... Til I got persuaded to give up my legacy plan and go to the new model- now at least 75% of what I look into wan... See more
Company replied
I made the choice for 1 star because zero, and negative numbers are not an option. The application will frequently re-lock titles. You will not receive any support. My most recent issue is the new iPa... See more
Company replied
The new subscription service literally made Everand plummet into the toilet. It’s the exact same as audible except the selection is smaller, the customization options (like playback speed) are worse,... See more
Company replied
It used to be one of fave app… But I cancelled and hope they won’t keep charging me like others have experienced. I paid my subscription for this month but I can’t access any book. It’s not even that... See more
Company replied
The new subscription model is rubbish, I used to recommend to everyone but I won’t be anymore. One book per month for £10.99 is not good value and the stuff that’s available for free is mostly junk.... See more
Company replied
Re-branded Copyright Thieves Scribd with another rotten business model that rewards those who illegally upload copyright material by sharing proceeds with them sourced from duped subscribers. If subs... See more
Company replied
I used Everand for many years and almost understand the new pricing. Everything has increased in price. What I do not understand in why credits do not rollover. This adds insult to injury. I have th... See more
Company replied
Feel ripped off! I used to love this platform, despite its weaknesses. It's now confusing, deceptive and poor value for money. I upgraded and find the so called benefits not worth it. Time to find ano... See more
Absolutely dismal. Like many, I used to love Scribd, which is what they used to draw people in. I used it for years and recommended it to others. Then they moved most of the good stuff to their new "E... See more
Company replied
The reader app is not good at all. Charts and formulas disappear in "Light" mode. Chapter number / title is not displayed etc. Huge amount of low quality titles makes it difficult to find good ones -... See more
Company replied
Company details
Written by the company
Meet Everand, your new digital library for ebooks, audiobooks, magazine articles, podcasts, newspapers, and sheet music. Everand’s digital library includes bestselling and trending audiobooks and ebooks in every genre, including: • True Crime • Fiction • Personal Growth • Science Fiction • Biography • Health and Wellness • Personal Growth • Children • Cookbooks • Entertainment • Travel • Celebrity Narrated Memoirs • Religion and Spirituality • YA • Self-Help • Romance • Business • Politics • Current Events An Everand subscription also includes access to: • Sheet music selections that cover every musical genre, instrument, and difficulty level. Play the classics or explore current hits from popular artists. • Articles from hundreds of magazines including People, Time, The Atlantic, Entrepreneur, and more. • Access to millions of documents and professional content on Scribd and SlideShare. All content read or listened to on Everand can be synced across multiple devices, and there are special features that are included in your subscription at no additional cost, including: FEATURES FOR THE AUDIOBOOK LISTENER • Customize your narration speed • Set a sleep timer • Download audiobooks to listen offline FEATURES FOR THE EBOOK READER • Download ebooks to read offline • Make notes and annotations, and add bookmarks • Customize your font size, type, and background color • Choose horizontal or vertical page scrolling Our monthly subscription starts at $11.99 and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. • Payment will be charged to your Google Play account at confirmation of purchase. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. • A subscription includes access to Everand, Scribd, and SlideShare through one monthly payment of $11.99. Download the free Everand app and start listening and reading today! Our privacy policy can be found at https://www.scribd.com/privacy Our terms of use can be found at https://www.scribd.com/terms
Contact info
460 Bryant Street, #100, 94107, San Francisco, United States
- socialsupport@everand.com
- everand.com
1.3
Bad
260 reviews
Replied to 72% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The recent changes to subscription…
The recent changes to subscription policies is insane. Assuming that they aren't lying about having 20k+ pieces of content, it's impossible to find even 2 percent of their "unlimited" content.
4 April 2025
Unprompted review
Reply from Everand
Hi there, Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.
Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.
The unlimited catalog includes a selection of 20k+ ebooks, audiobooks, and podcasts, including Everand Originals. Check out some of our unlimited titles here: https://www.everand.com/unlimited
Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team.
Thank you for being part of the Everand community. Please let me know if I can assist with anything else!
I was a member since scribd
I was a member since scribd. When it switched to Everand I was still happy. Even though you couldn’t get all the content you could on Audible, I was still ok beware I always found so many great things. But now……this is horrible. They still don’t have great content but mostly everything needs to be unlocked. And you can’t even roll over your unlocks. If you forget to use them well too bad. Your money is wasted. Seriously, everyone needs to abandon this ship. I’d rather use Audible now because at least they have way more content.
Why did they ruin such a great app???
1 April 2025
Unprompted review
Reply from Everand
Thank you for taking the time to provide us with your feedback. While we are sorry to hear that you are unhappy with our new subscription plans, we've made sure to forward your concerns along to our team for review. Of course, should you ever like to see certain titles added to our library, you can always reach out to let us know and we'll be happy to forward any requests along to our content acquisition team for review and consideration. For any additional feedback, you can always reach out to us to let us know as well; feedback from readers helps us determine how we can best improve our services. Thank you again for reaching out, and we wish you a wonderful rest of the day in the meantime!
Mediocre, Expensive, Partial Scam
Overall, one should just go to the library for books. I know that, however I was in a pickle. A professor didn't post his books for a class and this book was newly in print and I needed it asap, and the library didn't have it, as it was so new, but Everand had it. I took out a 30 day free trial. Upon signing up, they said they'd send a reminder email upon reaching the end of the trial. They didn't and took a whole 16 bucks from me. I know this is my fault, but the blame partially rests on them for not staying true to their word. Also, the reason I forgot about them, was because the platform was super slow on my devices, taking forever to turn pages, and overall just wasn't pleasant to read on. Because of that, I stopped using it immediately upon receiving a physical copy of my book and I promptly forgot about Everand.
13 March 2025
Unprompted review
Reply from Everand
Thank you for bringing this to our attention. We're sorry to hear about the issues you've had with your subscription, but we'd be happy to assist. Please reach out to us directly by creating a ticket through this link: http://bit.ly/social-support-help We'd be happy to help ensure your subscription is canceled as well as investigate any issues you may encounter with our apps.
Cxld membership and moved on
Cxld membership and moved on. They took an excellent product and made it terrible. Time to go back to the library for me.
26 March 2025
Unprompted review
Reply from Everand
Thank you for taking the time to provide us with your feedback. We are sorry to see you go, but we do appreciate you taking the time to voice your concerns. Please do not hesitate to reach out to us should you have any questions for us or any additional feedback you would like to share.
They changed the pricing model and…
They changed the pricing model and became greedy pigs. I unsubscribed
23 March 2025
Unprompted review
Reply from Everand
Hi there,
Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.
Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.
With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return.
We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.
Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team.
Thank you for being part of the Everand community. Please let me know if I can assist with anything else!
Showed the book I was searching for and…
Showed the book I was searching for and I signed up. But they didn’t have the book available.
23 March 2025
Unprompted review
Reply from Everand
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you! -GT
no support
I have not been with everand long im still in my free trial but I was actually enjoying it so was shocked with how many 1 star reviews there are here....BUT it also makes sense I accidently used an unlock on an e book when I mean to get the audio version...
I reached out immediately for support....its been about a week now....not a single word from them.
I even submitted a second request just im case but yeah no responses. I can't seem to find a way to get in touch with a human and no one responds to emails I guess.
This has me pretty much rdy to cancel and just go to audible. Its disheartening knowing if a small issue arise I can't do anything about it because your company is almost all robots lol
Updating with ticket number
6178415
20 March 2025
Unprompted review
Reply from Everand
Hello there,
We appreciate your message and thank you for bringing this to our attention! We will be happy to look into this and see if we can get the unlock returned to you. Please update your response with the ticket number, so we can locate and escalate your case.
Thanks and have a wonderful day! -FC
----------------------------------------------------------------------------
Hello there,
Thank you for updating your feedback with the ticket number. Our support team has responded to your ticket. To summarize, we've replaced the unlock that was used on the title. Please be sure to use your unlock before your next renewal date.
We hope this helps! Thanks again and enjoy the rest of your day! -FC
Will continue to charge card after canceling
It’s great until you try to cancel. They continued to charge my credit card for months even after sending messages. Messages were never answered and had to close card to get charges to stop. Never again.
Edit: 4/3/25 They sent an email but then never responded to the answer. Looks good that they responded but it's just a bot.
10 March 2025
Unprompted review
Reply from Everand
Hello there,
We deeply apologize for the delay in our response. We understand how frustrating it must have been to wait for an answer.
Can you please update your feedback with the ticket number, so that we can locate and escalate your case?
We appreciate your feedback and look forward to getting this resolved for you! -FC
----------------------------------------------------------------------------
Hello again,
We would like to assist you but we are not able to locate your case. Please update your feedback with your ticket number so we can locate the case and get this resolved for you. Thanks! -FC
It's a scam
It's a scam. They entice you to change to the new plan, without telling you you'll pay more to lose thousands of titles....I was a legacy and I deeply regret the switch. I believe I'll cancel the subscription altogether and stick to Audible and free libraries or Spotify.
18 March 2025
Unprompted review
Reply from Everand
Hi there!
Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.
Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.
With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return.
We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.
Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team.
Thank you for being part of the Everand community. Please let me know if I can assist with anything else!
In the beginning back when it was…
In the beginning back when it was Scribd, it was great and a great value. But now they are forcing you into their high pricing model. Bye Everand!! Time to move on.
18 March 2025
Unprompted review
Reply from Everand
Hi there,
Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.
Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.
With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return.
We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.
Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team.
Thank you for being part of the Everand community. Please let me know if I can assist with anything else!
Not really worth it anymore
It was a really great and affordable option before the recent price change. At first it wasn’t a huge issue but lately every single title that I have searched for seems to need a stupid unlock. If I wanted to pay more for less I would just go back to Audible, at least with them I can get all the new releases.
17 March 2025
Unprompted review
Reply from Everand
Thank you for providing us with your feedback! While we are sorry to hear that you are unhappy with your new subscription plans, we've made sure to pass along your feedback to our team for review. Should you have any additional feedback for us or any ideas for titles that you would like to see added to our library, please don't hesitate to reach out to us as we love to hear feedback from our readers. In the meanwhile, we wish you a wonderful rest of your day!
I have been a subscriber for years
I have been a subscriber for years. The split of content between Scribd and Everand last year was confusing, but I got used to using two apps instead of one. I loved the breadth of content to which I had access and gifted at least a half dozen annual subscriptions to family and friends every Christmas. I thought since I did not switch to one of the new plans that I would be able to maintain my previous plan, but that only applies to the price. I am still able to access books i finished reading in the past, but very little otherwise. Every title tells me I need a more expensive subscription to access it. All the people I urged onto Everand in the past are as ticked off as me. It used to be a reader’s dream site. Now Amazon Unlimited is a much better deal. I am having a hard time understanding why Everand would think that downgrading customer access and raising prices simultaneously would be a good business model.
ADDED AFTER READING EVERAND FORM LETTER RESPONSE
There is no way these subscription changes are a result of consumer demand. Clearly the company wanted to make more money by providing less value to subscribers. I would be interested to find out how many subscribers they have lost. After being a happy customer for so long, this feels more like a betrayal than a disappointment..
12 March 2025
Unprompted review
Reply from Everand
Hi there,
Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.
Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.
With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return.
We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.
Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team.
Thank you for being part of the Everand community. Please let me know if I can assist with anything else!
UPDATE:
Hi again, thanks for the update. We can assure it was not our intention to make you feel this way and we can assure your feedback has been passed along. Please do not hesitate to reach out to us at any time. Thanks!
I made a huge mistake
They made their subscription clear this time. I shouldn't have switched over to standard. I'm a voracious reader and so many books that I previously had access to are now locked. The "unlimited" library is total garbage. Once you switch to standard or plus you are not allowed to switch back. It's become the same as audible where you may a monthly membership and can unlock one title with standard and 3 with plus. It's around the same price as audible now. Access to the scribd documents are good. Maybe I'll keep that and drop everand if Audible is a better deal. I already have kindle unlimited and they have a vast collection of works from great independent authors that you can't find here.
Update - It’s worse than I even thought. The one unlock you get per month applies to both e-books and audiobooks. The “unlimited” choices don’t count because they are so bad they are not even worth reading if you can even find them. There are books in there that are well over 100 years old that should be in the public domain that you have to unlock to read. I’m just blown away on how bad this service got and this horrible bait and switch. If it wasn’t for Scribd and its wealth of documents, I would drop this in a heartbeat. I will look for alternatives. As far as audiobooks go, it is no different than audible but they have a bigger collection. RIP to this once great service.
5 March 2025
Unprompted review
Reply from Everand
Thank you for taking the time to provide us with your feedback. While we are sorry to hear that you are unhappy with our new subscription plans, we've made sure to pass along your feedback for our team for review. However, we are happy to let you know that we are currently evaluating different options for users to acquire extra unlocks beyond the amount from their monthly subscription. We hope to have some extra options available soon.
In the meantime, we did want to let you know that you can always reach out to us with titles and authors that you would like to see added to our library. While we are unable to guarantee when or if any suggested titles will be added, we can assure you that all requests are carefully reviewed and considered by our content acquisition team.
Once again, thank you for taking the time to provide us with your feedback, and we wish you a wonderful rest of your day.
Furious Legacy Customer
Firstly, I want to say that I truly miss the legacy Scribd when it wasn’t merged with Everand and when it was an unlimited service - customers were in love and happy too. Always the FIRST reading recommendation most of us would give bc it was set apart from even kindle or audible. Ever since the merger it’s been TERRIBLE. Everand has decided they most make more and more money so what do they do, they carbon copy audible/Kindle… to their demise. It’s so unfortunate what greed does to good things. Now, I had a legacy plan (realizing that NOW) and bc I loved the service so much, I thought I’d move up the tier to the unlocked service…. I’m SO angry I did this. They claim there is two catalogs but the unlimited catalog is TRASH. No categories, no variation - just bs books. If I cannot go back to my legacy plan - I am GONE. It’s so disheartening when CEOs grandstand and make decisions solely based on money rather than the VALUE ADD that they bring to a marketplace, which would bring in more customers. Now, the company is going to PLUNGE in sales bc all the legacy folks that loved Scribd/Everand and have had to for years HATE IT. Additionally, they are positioning this move to be based on customers asking for “more transparency” and “more availability” but we all know that’s a lie. They want to get more money. No one was complaining about the legacy format bc it was different - that was the entire allure. The fact that they are trying to sell lies to pretend WE are the reasons for their decisions financially is an even greater turn off. Imagine saying you change a beloved format for “more transparency” whilst not being transparent AT ALL and lying in all of our faces. The irony is not lost on me. I have contacted customer service to see if I can go back to my legacy format. If not, I’ll just maintain my Kindle unlimited. The selection their is better and at least then I know my books are there. Why go with the knock off version of a format when you can have the original. I truly hope they listen to their customer base. I haven’t talked to ONE person that loved Scribd/Everand that is happy with this decision - ALL of them are canceling.
27 February 2025
Unprompted review
Reply from Everand
Thank you so much for taking the time to share your thoughts and experiences with us. We deeply value feedback like yours, as it helps us reflect on how our services impact our customers.
First and foremost, we want to acknowledge how much you cherished the legacy Scribd experience, and we are truly sorry to hear that the recent changes have left you feeling disappointed. We understand how important it is for a platform to not just meet, but exceed expectations, especially when it comes to providing a beloved service.
Our goal with the transition was to enhance our offerings and provide greater accessibility for a diverse range of readers. However, it’s clear from your feedback that the changes may not be resonating as intended. We sincerely regret any frustration or dissatisfaction this has caused.
Regarding your legacy plan, we’d like to revisit your subscription options. While we can’t put you back to the legacy plan, we’ll do everything we can to explore the best solution for you. Please reply to this message with your ticket number, so we can take a closer look.
We also want to address your concerns about transparency. Our intention is never to mislead our valued customers, and we will take your feedback to heart as we strive to communicate more openly about changes moving forward. Your trust is incredibly important to us, and we don’t take it lightly.
Again, we truly appreciate your candidness. Your voice helps us understand where we need to improve. We’re here to listen and assist in any way we can. -FC
Audible Jr. is just not worth it anymore
I have been a scribd/Everand subscriber for a few years and I was extremely happy to be able to have the option of ebook or audio book. When the prices went up, I had no issue with that because it was still worth the price.
However, now everything is converting to a "premium" title that requires an unlock, when I was previously able to access them without issue. Some of the titles that I had already downloaded and started reading are now no longer available and require a new "unlock" to access them.
You can change your business model to mimick audible if thats what makes sense to you, but your allure to avid readers was that you were NOT like audible with the one credit per month crap.
Also, making any changes to your account is nearly impossible. So I guess I need to get in contact with customer service now in order to ensure cancelation prior to my next payment in two weeks.
27 February 2025
Unprompted review
Reply from Everand
Thank you so much for taking the time to share your thoughts and experiences with us. We deeply value feedback like yours, as it helps us reflect on how our services impact our customers.
Our goal with the transition was to enhance our offerings and provide greater accessibility for a diverse range of readers. However, it’s clear from your feedback that the changes fell short of our intentions. We sincerely regret any frustration or dissatisfaction this has caused.
With regard to changes to your account, it truly depends on the changes you are trying to make. Cancelling your subscription can be accomplished from your account settings. We have more detailed instructions on our help topic, "How to cancel your subscription": https://support.scribd.com/hc/articles/210134046
If you need additional changes made to your account, please submit a ticket here: http://bit.ly/social-support-help
We truly appreciate your feedback and wish you a wonderful day! Thanks! -FC
As greedy as Audible
We've been Scribd/Everand subscribers for a few years now. I have a long list of saved books, as most avid readers do. I can't tell you how disappointing it was to one day open my saved list, only to find out each of them is now a "sample". I have to upgrade to read the books that were included in my subscription just the week prior?? I'm glad I didn't upgrade and I look forward to downloading all the local library apps I can find.
25 February 2025
Unprompted review
Reply from Everand
Thank you for providing us with your feedback. We are sorry to hear about the issues you've encountered with your saved titles. While we are sorry to hear that you wish to leave our library, we did want to let you know that titles can change which catalogue they are a part of due to changes in our publisher agreements to hopefully help provide some clarity.
Of course, should you have any further questions for us, please feel free to reach out to us directly by creating a ticket through this link and we'll be happy to help: http://bit.ly/social-support-help
they canceled my plan, lied about it, blamed me
Everand cancelled my membership with zero explanation or warning, they first claimed it was my fault so i sent screenshots disproving this. then they blamed my bank, again sent screenshots after speaking with my bank directly. After i disproved every excuse they tried to come up with, they finally admitted that THEY themselves Terminated my subscription manually and will not provide any explanation even though there was no violation. Now they are trying to force me to buy a new more expensive subscription, incredibly dishonest business practice. i am reading through their terms and conditions to submit a report to the better business bureau because they did not honor their 21 day grace period and were dishonest when i inquired and tried to blame my bank. My ENTIRE book club pays for a subscription but now we all have to cancel and move to audible, lots of talk about class actions
24 February 2025
Unprompted review
Reply from Everand
Hello there,
We thank you for bringing this to our attention and apologize for any trouble you've had. We will be happy to look into this for you. Can you please update your feedback with your latest ticket number, so that we can follow up with you? We look forward for the opportunity to review your current situation and addressing any other concerns. Thanks! -FC
Bait and switch. Thanks for your money.
I have been a customer for 7 years and always liked it.
Recently, after I have paid for a full year of Premium service, I was refused access to many books and audiobooks. If I want to access these books, I'd need to forget about the 6 more month left in my Premium subscription and sign up for a new, pricey, monthly subscription.
Everand Support is responding to my email with the same type of message every time: "We don't refund and you need to sign up for monthly service".
PS: Only after I posted this review, that Everand "tried" to help me again. They asked for a ticket number but I was never given one to start with. Actively responding to bad review looks good but there isn't a will to actually help, apparently.
Update: I did in fact re-submited my complain using the link given, several weeks ago, and still havent received any response.
21 February 2025
Unprompted review
Reply from Everand
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please provide your 7 digit ticket # or submit another ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you! -GT
UPDATE: Thank you for your reply. Please note that we would need your ticket number in order to locate your ticket. Of course, if you don't have this number, you can submit a new ticket with the link we previously provided and we will be happy to follow up with you in your new ticket.
UPDATE: Thank you for letting us know. If you did not receive a ticket number when you made a new ticket, please submit a new one as it is possible that your ticket was not created. An email containing your ticket number will be sent to the email address that you provide once you've successfully created a ticket. Once you receive this number, please let us know it so that we can locate your ticket and investigate further.
Do NOT give up your Legacy Plan
I have to agree with reviews I am seeing. I feel like the recent change in subscription plans is more like a scam than a legitimate company. If you are a long time (‘legacy’) subscriber do NOT change your plan!
After being a Scribd/Everand customer for many years I thought the new standard plan would allow access to one ‘premium’ book per month (requiring an ‘unlock’). Imagine my surprise when pretty much every book I had already saved now requires an ‘unlock’ to read! I also understand that there is no list of ‘free’ book either.
The company’s unwillingness to offer existing customers a trial period with the new program just supports my feeling of how deceptive these changes are to subscribers. I have reached out via email as the auto assistant indicated and have received nothing beyond an auto reply.
I’ve recommended Scribd to many friends over the years. This is also one of the very few reviews I have ever written. I now plan to finish my ONE book I have paid to read this month and cancel my subscription.
9 February 2025
Unprompted review
Reply from Everand
Hi Sherry, thank you for taking time to share your feedback here! We understand these updates may be an adjustment, but we’re confident they bring greater value and choice.
However, we'd be happy to provide some additional insight into our Unlimited catalog - where you can read titles as often as you want with no unlocks needed.
Can you please update your review with your latest support ticket number? We'll have a specialist follow-up with you as soon as possible.
Thanks again! -MW
What a scam this company has turned into.
I have been a customer of Scribd/Everand for years now. It is impossible to get anyone to contact me for customer support. I am starting to wonder if there is anyone even there. I have contacted them via message/email multiple times. I have been having an issue with my credit card not being properly charged and I asked them to contact me.
13 February 2025
Unprompted review
Reply from Everand
Hi there, Thanks for reaching out. We would be happy to look into this for you. Can you please provide the 7 digit ticket # for the ticket you have submitted? Or, please submit a ticket to one of our support agents directly at http://bit.ly/social-support-help. Thank you!
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