Unreliable Power & Unethical Business Practices
Power outages in 2016 caused by Utility B line never being connected since the start of this DC and when a digger went through Utility A they had no incoming power at all.
A Datacentre that claims to have dual power clearly did not. To make matters worse their Triple Diesel Generators failed. Caused by a software issue. They claim to test these generators on a regular basis but surely, they would have found the fault before the major incident last year if they were tested.
Customer Service staff are rude a not helpful. Had my server powered-off by staff, refusing to do business with me anymore without proper notice. Didn't give me time to migrate services and blocked access to retrieving my equipment during this emergency that they had created. As a result many of my customers were left without vital IT services.
A joint lawsuit is still being prepared against this organisation and I look forward to the day when we can get justice in court. Such a shame that a lesson in ethical behaviour has to be learnt the hard way.








