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Everest Pharmacy Reviews 

343
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, often highlighting their welcoming, patient, and friendly demeanor. The overall service is frequently described as great and efficient. People often receive notifications when prescriptions are ready, reporting timely delivery and collection. However, some people experienced issues with unorganized service, long waiting times, or feeling unacknowledged by staff. A few reviewers also mentioned staff being unhelpful or having poor customer service skills. Additionally, some customers reported problems with incomplete or missed prescriptions, sometimes leading to delays in receiving vital medication.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as cooperative, patient, and... See more

Service

People report positive experiences with service, often highlighting the cooperative, friendly, and efficient... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive interactions,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising its reliability... See more

Product

Reviewers highlight ambiguous aspects of product availability and prescription fulfillment. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the time the pharmacist isn't there so they can't approve prescriptions. It can take a week from ordering on the app for the item to become ready whereas it used to be next day. It seems quite... See more

Company replied

Rated 4 out of 5 stars

Very good pharmacist. Helpful and knowledgeable. However, I had a long wait past my appointment time as they only have 1 consultancy room, and another pharmacist was using it for a consultation with... See more

Company replied

Rated 5 out of 5 stars

As a housebound person who gets my medication in blister packs + other medication & delivered every month, I find the blister packs to be easy to read ie day/time ect & open (I have dexterity is... See more

Company replied

Rated 5 out of 5 stars

Appointment time good , no delays . Premises spotless . Pharmacist very welcoming ,patient and friendly. Put me at ease and explained he procedure after checking my details. He carried out the "less t... See more

Company replied


Company details

  1. #101 of 108 best companies in Pharmacy
  2. #103 of 114 best companies in Online Pharmacy
  3. #20 of 20 best companies in Travel clinic
  4. #63 of 71 best companies in Weight-Loss Service

About Everest Pharmacy

Written by the company

Everest Pharmacy is one of the fastest growing independent pharmacy groups in the UK, proudly serving communities through more than forty locations nationwide. Our mission is to make high quality healthcare accessible, reliable and convenient for every patient who walks through our doors. Each branch is staffed by a dedicated team of professionals committed to providing personalised care with a warm, community-focused approach.

We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.

Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.

Everest Pharmacy NHS & Private Clinics

Written by the company

Travel Health Services
We provide expert travel health advice, vaccinations, and prescriptions to help you travel safely and confidently.
Weight Management Services
Private consultations and clinically led weight management support tailored to your individual needs.
Private Blood Testing
Discreet blood testing services with fast results and professional clinical guidance.
Ear Wax Removal
Safe and effective ear wax removal carried out by trained healthcare professionals.
Cryotherapy Treatments
Targeted cryotherapy treatments designed to support recovery, wellbeing, and pain management.
Pharmacy First Services
NHS Pharmacy First consultations for common conditions with advice, treatment, and referrals where appropriate.

Contact info

Book Your Clinic Appointment

Fast, private appointments with our expert pharmacy clinicians


4.2

Great

TrustScore 4 out of 5

343 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(343)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Removed a little bit of earwax which…

Removed a little bit of earwax which didn’t make and difference and still charged me full price

11 March 2026
Unprompted review
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Reply from Everest Pharmacy

Hi Robert,

We’re sorry to hear that you were disappointed with your experience. We take comments like this seriously and are currently looking into the matter.

If you would like to discuss this further, please feel free to contact us directly at support@everestpharmacy.co.uk

Rated 5 out of 5 stars

Amazing staff

The pharmacist was very knowledgeable and kind. I would recommend anyone to use this pharmacy for anything including vaccinations

6 March 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you for your kind review, Arifeen. We are delighted to hear that you found our pharmacist knowledgeable and kind. Our team always aims to provide helpful advice and a comfortable experience for every patient, whether they are visiting us for vaccinations or other pharmacy services. We really appreciate your recommendation and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

I was very happy with Everest chemist

I was very happy with Everest chemist, I went for a RSV but he couldn't give me one because I am under 75 , I got an email to say that I could have it, but the guide lines say i have to be 75

3 March 2026
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Reply from Everest Pharmacy

Thank you for your review, Annie. We are very pleased to hear that you had a positive experience with us. We understand it can be confusing when eligibility information differs from official vaccination guidelines. For the RSV vaccine, the current guidance restricts eligibility to certain age groups, which means we must follow these rules even if patients receive automated invitations or emails suggesting otherwise. We really appreciate your understanding and are grateful for your feedback.

Rated 5 out of 5 stars

Fantastic private vaccination service

Fantastic private vaccination service! Thank you for clear communication, checking my medical history, and aseptic technique.

2 November 2025
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Reply from Everest Pharmacy

Thank you for your kind review. We are very pleased to hear that you had a positive experience with our private vaccination service.

Providing clear communication and ensuring that each patient receives safe, professional care is very important to us, so it is wonderful to know that this was reflected during your visit.

We really appreciate your feedback and hope to see you again in the future.

Rated 5 out of 5 stars

I recently had the pleasure of using…

I recently had the pleasure of using pharmacy first service for my husband who was suffering from sinusitis. Rather than going through our doctors we went direct to the pharmacy where we were seen by the pharmacist Maria. She was very helpful & friendly and sorted my husband with antibiotics straight away.
We will definitely be using Everest pharmacy again & will be recommending them to friends & family

9 February 2026
Unprompted review
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Reply from Everest Pharmacy

Hi Diana,

Thank you for taking the time to share your experience. We are so pleased to hear that Maria was able to help your husband through the Pharmacy First service and provide prompt treatment for his sinusitis.

It is wonderful to know that you would recommend Everest Pharmacy to friends and family. We look forward to supporting you both again whenever you need us.

Rated 5 out of 5 stars

Really happy with this Pharmacy in…

Really happy with this Pharmacy staff are very helpful, I always get notified when my prescription is ready.
Had to go for a injection today, very professional and informative

25 February 2026
Unprompted review
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Reply from Everest Pharmacy

Hi Mrs Dorinda Slater,

Thank you for your kind feedback. We are really pleased to hear that you find our team helpful and that our prescription notifications are making things easier for you.

We are also glad your recent injection appointment was a positive experience. Providing professional and informative care is always our priority.

We appreciate your support and look forward to seeing you again.

Rated 5 out of 5 stars

Excellent

Excellent, professional & friendly service. The pharmacist is superb.

13 February 2026
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Reply from Everest Pharmacy

Hi Elizabeth,

Thank you for your lovely review. We are delighted to hear that you found our service professional and friendly, and that you were pleased with the pharmacist’s care.

Your feedback is greatly appreciated and we look forward to welcoming you back again soon.

Rated 1 out of 5 stars

Went to pick my prescription up that…

Went to pick my prescription up that they had for 5 working days and was told that it was not ready , pathetic when medicine was due and they were closed for the weekend . They do not have any stock of medicine and they don’t have a permanent Pharmacist . They obviously buy the medication at the cheapest price and at the last minute .

20 February 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this must have been, particularly when you were expecting your medication to be ready.

We are currently investigating this further to understand what happened and ensure the appropriate steps are taken. I will come back to you with an update once we have reviewed the matter in more detail.

Rated 5 out of 5 stars

Very professional, kind caring staff

I took my daughter to Everest pharmacy on Manchester road as she was complaining of ear ache, after a referral was made by her GP. The very kind pharmacist ridha offered us the pharmacy first service, he took us in to the consultation room, asked some questions about my daughter and asked her if he was ok to check her ears. After checking her ears he gave the appropriate advice and treatment in a very professional manner. I would definitely go back to this pharmacy

19 February 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you so much for your great review.

We’re delighted to hear that your daughter had a positive experience with our Pharmacy First service and that Ridha was able to provide professional and reassuring care. Making our patients feel comfortable, especially children, is very important to us.

We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back whenever you need us.

Rated 5 out of 5 stars

Raman

Raman was fantastic, very informative and answered all the questions I had. Would definitely recommend getting advice from him.
Thanks again 😊

21 February 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you so much for your kind words. We’re delighted to hear that Raman was able to answer all your questions and provide the information you needed.

We truly appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Promt delivery

18 February 2026
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Reply from Everest Pharmacy

Thank you for your review Marion. We’re really pleased to hear that your order arrived promptly.

We appreciate you taking the time to share your experience and look forward to serving you again soon.

Rated 3 out of 5 stars

Charged twice for same prescription

The appointment with the pharmacist was fine, but I was charged twice for the same prescription. When I checked my bank statement, I noticed this. I tried phoning but was kept on hold in a queue for an hour and a half with no reply. I sent an email over a week ago but received no reply.
After finally speaking to the pharmacy where the mistake occurred, I received a sincere apology. The pharmacist agreed that if I showed a screenshot of my bank statement showing the overpayment, he would refund me. The refund was made successfully.

23 January 2026
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Reply from Everest Pharmacy

Hi Elizabeth,

Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.

We take concerns like this very seriously. We would like to investigate this matter and resolve it for you as quickly as possible.

Could you please confirm the email address you contacted us from, and let us know which email address you sent your message to? This will help us locate your correspondence and review what has happened.

We sincerely apologise for the difficulty you experienced trying to reach us by phone.

Rated 5 out of 5 stars

Excellent treatment

Excellent treatment, definitely recommend this chemist for earwax treatment

16 February 2026
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Reply from Everest Pharmacy

Hi John, we’re delighted to hear you had an excellent experience with your earwax treatment. It’s great to know you felt confident recommending our chemist, and we’re always here if you need us again in the future.

Rated 5 out of 5 stars

Good customer service

Good customer service

9 February 2026
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Reply from Everest Pharmacy

Hi Catherine, we’re really pleased you were happy with the customer service you received. Providing helpful and reliable support is something we take pride in, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I changed my pharmacy about 6 months…

I changed my pharmacy about 6 months ago and really was the best thing I had done. The staff so polite and helpful. I have just been and had my ears syringed I was made to feel at ease and the pharmacist was very professional and giving me advice all the time.

16 February 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you for your lovely review, Kerry. We’re so pleased switching to us has been a positive experience.

It’s great to hear you felt at ease during your ear syringing and that our pharmacist was able to support you throughout. Providing friendly, professional care is what we’re all about.

We really appreciate your feedback and look forward to seeing you again.

Rated 1 out of 5 stars

Poor service

Needed to get in touch with them as they were supposed to deliver my pain killers today as they don’t deliver at weekkend but nobody answered the phone.

13 February 2026
Unprompted review
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Reply from Everest Pharmacy

Hi Patricia, we’re very sorry to hear about your experience and apologise for the frustration caused. We understand how important it is to receive your medication on time, especially when you were expecting delivery.

Please could you contact us directly at support@everestpharmacy.co.uk with your full name and order details so we can investigate this and resolve the issue for you as quickly as possible.

We appreciate you bringing this to our attention.

Rated 4 out of 5 stars

Mounjaro

Customer service and the prices are great, ive shopped around and this is coming up the cheapest

30 January 2026
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Reply from Everest Pharmacy

Thank you for your kind review. We’re really pleased to hear you found our customer service helpful and our prices competitive. We always aim to provide great value alongside a professional and reliable service.

We appreciate you taking the time to share your experience and look forward to supporting you again in the future.

Rated 5 out of 5 stars

A polite and professional service…

A polite and professional service provided to my mum

6 February 2026
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Reply from Everest Pharmacy

Thank you very much for your kind review, Urmila. We are delighted to hear that your mum received polite and professional care from our team. Providing clear, compassionate support to both patients and their families is extremely important to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

78 queens Road Leicester Well Pharmacy…

78 queens Road Leicester Well Pharmacy are exceptional. Always so welcoming , caring, polite, genuine, thoughtful, listen, knowledgeable, I’m overwhelmed by their caring warm genuine nature. Such exceptional staff. Fast service they ensure medication is there with clear instructions on them.
T h a n k you

5 February 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you so much for your lovely feedback. We are really pleased to hear how welcoming, caring, and attentive you found our team. Your kind words about our staff, service, and clear instructions mean a great deal to us, and we will be sure to pass your comments on to the whole team. Thank you again for taking the time to leave such a thoughtful review.

Rated 2 out of 5 stars

Disappointing service

I was reffered by the GP for my ear infection, I called the pharmacy and explained my issue, I've been booked to come later on that day to see a pharmacist, just to be told they cannot help me as they can only treat children. Surely if the GP practice made a mistake, someone should have told me about it over the phone at the pharmacy....not book me in and ask me to come just to be turned away. Waste of time for both of us.

3 February 2026
Unprompted review
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Reply from Everest Pharmacy

*updated reply*

Hi there, I wanted to provide an updated response to let you know that the team at the branch you visited has now been retrained on the inclusion and exclusion criteria for all seven conditions we are trained to treat.

We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention, as it helps us improve our service.

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