Evermile Reviews 38

Having been a partner with Evermile for a number of years now, with increasing delivery volumes and service subscriptions, I find myself and multiple team members repeatedly 'bashing our heads against the wall' when trying to deal with any issue.

Collection arranged for 2-4pm for a 2-6pm delivery. At 4.45pm the package hadn't been collected. The driver ended up arriving moments before 6pm, causing our customer to cancel their order, as we couldn't fulfil their initial delivery request as promised. £200 revenue loss, recognition that the error was caused by the courier being late, but a hard message delivered of: We only cover claims for lost of damaged items. Not even an apology offered.

As other reviews here mention, Evermile are unfortunately powerless when it comes to fixing issues, and have strict policies in place to cover themselves, but not their partners/customers.

Expensive, friendly team but they are actually fairly powerless in dealing with issues (there are alot).
I urge you to check the underlying courier pricing, much cheaper to go direct

The team are very responsive and great at problem solving. They go above and beyond. The whole operation of setting up our online shop has been very tough but dealing with evermile as the delivery partner has been a smooth ride.

The whole team at Evermile are exceptionally helpful, always going above and beyond. Their platform's branded order tracking delivers exactly what we need to offer a smooth online experience for our customers. They consistently innovate and develop new solutions to keep our online experience seamless.

The Evermile customer service team is great! Anytime we have a problem they're there to help us fix it or fix it themselves. Great delivery service!

Thanks to Evermiles customer service team I was able to easily book a next day delivery and deal with an issue i was running into on their system, thanks again Regev!.

Dodgy team of non professionals delivery service they damaged the stock refusing to pay the insurance small businesses please do not use them anymore

Ezgi is very helpful, appreciate it so much! Really patient

Great service using Evermile to deliver flowers recently, flawless from start to finish and turned up on time!

Very pleased with their service - speedy, reliable, good value and great to actually have a reliable customer service team! Will definitely use them again

We are working with Evermile for 4 months now. It's a very clever concept with great customer service. We would highly recommend them.

At Drop App we have partnered with Evermile to improve the reliability and reduce the cost of our deliveries. We support a network of independent wine shops and their reputation rests of being able to deliver wine to their customers in less than an hour. The communication and service that Evermile offer is excellent and we are excited to be working closely with them over the coming months.

Had a great experience with Evermile last week- there was a storm and I was worried my product wouldn't be delivered on time. Ezgi was super helpful and helped sort everything!

Very occasionally you come across a company that just understands how important it is to back an incredible product up with unbelievable customer service! From start to finish I have felt 'in the know' with my orders progress and if I ever needed to ask any questions the customer service team were on hand to help! Delighted to have such an incredible experience!!

I recently discovered Evermile and was very impressed, I rely heavily on punctual courier deliveries. Evermile has various delivery options, catering to all specific needs. Their customer service has been nothing short of amazing.

The customer service was exceptional, as they kept me updated throughout the entire process of my orders. I had a question about the platform, and their support team responded promptly and professionally. Overall, my experience with Evermile was outstanding.

Evermile is easy to use, easy to set up with excellent support staff, they have created a gap in the market and helped my business compete with the 'big boys', I highly recommend them

Easy to use platform, affordable prices & drivers are readily available. The Evermile team are always helpful & attentive to any questions!

I have consistently been satisfied with Evermile's services. They are attentive to the needs of small businesses, reliable, and their deliveries are always punctual and handled with care. Couldn't recommended them enough!