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Evlo Reviews 11,516

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to explain things clearly, making the process easy to understand. Many people highlight the excellent customer service and efficient service, noting that staff members are often described as friendly, patient, and supportive. However, some customers were dissatisfied with the payment process, mentioning issues like intrusive application requirements, a lack of timely updates, and perceived unprofessional behavior from staff. A few other people also felt that the loan application process was time-consuming and that their calls were not returned.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being professional, knowledgeable,... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast, efficient, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful, polite, and efficient... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process easy,... See more

Payment

Users describe ambiguous interactions with payment. While some customers report quick loan approvals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam was smartly dressed, polite & courteous at all times. Very professional and knowledgeable about his role, made me feel welcome (even offered me a cuppa) made me feel at ease whilst I was there or... See more

Rated 5 out of 5 stars

I am with the Scunthorpe branch. The service is perfect. My account manager John is approachable and always infomative and friendly; he even remebers me in between long periods of confact. I am moving... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Ian at the Bradford branch. From start to finish, he was professional, friendly, and extremely helpful. He explained everything clearly, kept me updated throughout th... See more

Rated 5 out of 5 stars

The process was easy to follow from start to finish very professional with a personal touch. Paul my constant was honest, direct, kept in the loop with updates regularly and helped me throughout th... See more


Company details

Written by the company

Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for Luke and the team at Evlo for their outstanding support and professionalism.

Luke was incredibly helpful throughout the entire loan process. He took the time to clearly explain everything, answered all my questions with patience, and made sure I felt confident every step of the way. His honesty and transparency really stood out, and it made a big difference in what can often be a stressful experience.

Evlo as a company also deserves recognition for their efficiency and reliability. The process was smooth, well-organized, and handled with a high level of care. It’s clear they value their customers and aim to provide a positive and trustworthy service.

I’m very grateful for the help I received and would highly recommend Luke and Evlo to anyone looking for financial support. Their professionalism and dedication truly set them apart.

23 April 2026
Rated 5 out of 5 stars

Very happy

Very happy , harry was very helpful and professional he done everything possible to help me he explained everything to make sure I understood over come some issues no pressure or judgment , also holly was very helpful and explained everything very happy and highly recommend them to anyone . Thanks again for all your help and support

22 April 2026
Rated 5 out of 5 stars

Evlo were amazing

Evlo were amazing, all the staff there are incredibly understanding and supportive whilst explaining how everything works. My account manager dean was great and Hayley when it came to finalising my agreement. It’s a quick and easy process as everything is explained

22 April 2026
Rated 5 out of 5 stars

I met Finn and Paul at the Ipswich…

I met Finn and Paul at the Ipswich branch on Monday 20th April 2026 for the first time.finn handled my loan and was very friendly helpful and informative. Paul was the same and I would recommend this branch to anyone. I have no connection with any of the staff there and am not related in any way to anyone who works there. Thank you for exemplary service.

20 April 2026

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