Evlo Reviews 11,516

When I applied for a loan from EVLO I received great, no, outstanding service from Alex. He went the extra mile to make my loan worth while and affordable. The staff is very friendly and always have a smile on their faces. Their explanations are very clear and also went the extra mile. They are highly recommended by me for any of your personal loans. 10 out of 5 from💪💪💪

Applied for a loan and got a conditional approval spoke to the office in Sheffield cut the call short because got fed up of repeating myself when I’d already given info on line. Anyway then got constant texts and emails telling me to confirm my loan by calling and they had received my bank statements because I had originally agreed open banking. Anyway five days of texts and emails asking me to contact office to discuss loan I decided to ring them to stop the bombardment of texts and emails after clearing security they told me they couldn’t offer me a loan. Hang you have bombarded me and the even though I didn’t want a loan anymore you tell me I can’t have a loan…. What a bunch of muppets avoid

Ridiculous firm . Lies and lies

I had positive experience with the team at Southampton branch. The staff were kind, patient and took time to explain everything in detail and made sure I understood which I really appreciated.Felt very much supported throughout the process . I would highly recommend them for excellent customer service.

Staff are very friendly, helpful and supportive.
I had very positive experience with Evlo.

Very efficient and Friendly.

The staff were very helpful today especially for Mr James for helping me with my application.

Very good job

You people are perfect and wonderful ❤️

Great service made you feel welcome

Very helpful and kind

Took personal data then ignore emails. Call terminated ahile waiting for update. Generic response when calling and get through.

Staff were very friendly, explained everything in easy to understand detail.

Easy to talk to. Reliable. And nice people. Karen nice lady and her manager and team.

Service was great from start to end quick and easy

it was really Quick and very helpful staff specially antony.i appreciate your help thank you.

Formal complaint incoming – unacceptable conduct and complete lack of response

My experience with Evlo has been beyond unacceptable and is now at the point of formal escalation.

I first applied in 2024 and received no response whatsoever. No acknowledgement, no update — nothing.

In 2025, I applied again and have since made multiple attempts to contact Evlo via email and phone. Every single attempt has been ignored.

To make matters worse, your system now prevents me from applying, stating I already have an account and instructing me to contact the local branch. I have followed that instruction repeatedly, yet the branch has also failed to respond entirely.

So the situation is as follows:
• Your system blocks my application
• You direct me to contact your branch
• Your branch ignores all contact

This is not simply poor service — it is a complete breakdown of your customer handling processes and raises serious concerns about your operational standards.

At this stage, I am formally raising this as a complaint. If this matter continues to be ignored, I will have no hesitation in escalating it further, including to the relevant regulatory bodies and submitting a formal complaint regarding your failure to respond and obstructive application process.

I expect a response addressing this issue without further delay.

Based on this experience, I would strongly advise others to avoid Evlo entirely.

Thank you for your excellent service and everything was straightforward I was impressed with the quality of service. I would recommend your team for your outstanding service and overall the whole process was handled with professionalism it made the whole experience smooth.