Evolve Home Energy Solutions Reviews 590

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, noting that interactions are consistently pleasant. The service provided is often highlighted as excellent, with many appreciating the clear explanations and thorough work from initial contact through to completion. However, some customers have expressed dissatisfaction with communication, citing instances of unreturned calls and prolonged periods without updates. A few people also mentioned issues with scheduling and delays, particularly concerning the coordination of different teams and the completion of work.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the clear and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service from the whole team from start to finish, Jason got the ball rolling then Dan completed a survey, the scaffold went up and then the installation team polished off a fabulous job.... See more

Company replied

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

Rhys visited my property today to carry out a survey for upcoming works. From the get go he explained everything that he was going to do. Rhys was really clear with details and instructions for upcomi... See more

Company replied

Rated 5 out of 5 stars

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more

Company replied


Company details

  1. Insulation contractor
  2. Energy Equipment and Solutions
  3. Heating service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

590 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rhys was fantastic

Rhys was fantastic. He communicated at every step. Very happy with my interactions with this company and Rhys!

28 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for sharing your feedback.
We’re delighted to hear that Rhys provided such a fantastic experience and kept you informed at every step. Clear communication and great service are very important to us, and it’s wonderful to know Rhys delivered exactly that.
We’ll be sure to pass along your kind words to him. Thank you for choosing our company—we truly appreciate your support.

Rated 5 out of 5 stars

A good experience

The booking process was quick and efficient. The greeting was friendly, and I felt that my interaction was valued. A very positive experience.

28 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found the booking process quick and efficient and that you felt welcomed and valued throughout your interaction with us. Providing a positive and friendly experience is very important to our team, so it’s great to know we met that expectation.
Thank you again for your kind comments—we look forward to assisting you again in the future.
Kind regards,
Jareth

Rated 5 out of 5 stars

First class service from the whole team…

First class service from the whole team from start to finish, Jason got the ball rolling then Dan completed a survey, the scaffold went up and then the installation team polished off a fabulous job. Couldn’t be happier with the result. Would strongly recommend this team.

Andy Bristol

24 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Hi Andy,
Thank you very much for taking the time to share such positive feedback. We’re delighted to hear that you were happy with the service from start to finish and that the whole process ran smoothly for you.
It’s great to know that Jason, Dan, the scaffolding team, and the installation team all played their part in delivering a result you’re pleased with. I’ll be sure to pass your comments on to everyone involved—they’ll really appreciate it.
Thank you again for your recommendation and for choosing us. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,

Rated 5 out of 5 stars

RHYS was very helpful and friendly

RHYS was very helpful and friendly

21 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to share your feedback. We’re delighted to hear that Rhys provided such a helpful and friendly experience, we’ll be sure to pass your kind words on to Rhys. Many Thanks

Rated 5 out of 5 stars

Rhys was amazing he was very…

Rhys was amazing he was very professional and explained everything to me. Very informative .
Highly recommend.

17 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to share your feedback. We’re delighted to hear that Rhys provided such a professional and informative experience, taking the time to explain everything clearly. Your recommendation truly means a lot to us, and we’ll be sure to pass your kind words on to Rhys. Many Thanks

Rated 5 out of 5 stars

Very quick and professional response to…

Very quick and professional response to my enquiry.

8 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for taking the time to share your feedback! We’re really pleased to hear that the response was very quick to your enquiry

Thanks again for your review! If you need anything further, we’re always here to help.

Rated 5 out of 5 stars

Rhyce checked out our loft insulation…

Rhyce checked out our loft insulation on behalf of the housing association. He was polite and informative and shared his findings with us. Rhys also shared the next steps with us. All in all a positive experience - thank you Rhys!!

2 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for taking the time to share your feedback! We’re really pleased to hear that Rhys provided a polite, informative visit and clearly explained his findings and the next steps.
We’ll make sure your kind words are passed on to him — he’ll be delighted to know he made a positive impact.
Thanks again for your review! If you need anything further, we’re always here to help.

Rated 5 out of 5 stars

Very friendly and well done on job

26 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Hi Victoria,
Thank you so much for your kind feedback! I’m really glad to hear that you found the service friendly and that the job was completed to a high standard. It was a pleasure supporting you, and I’m delighted you had a positive experience with Evolve Home Energy Solutions.
If you ever need anything further or have any questions, please feel free to get in touch — We always happy to help.
Best wishes,
Jareth
Evolve Home Energy Solutions

Rated 5 out of 5 stars

George was helpful and informed me well

23 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review We’re delighted to hear of the positive experience you had with George, We will feed your feedback to him. Thank you again for taking the time to recognise his hard work!

Rated 5 out of 5 stars

Joe Josh & Theo Battery and electric

Joe Josh & Theo, were all great. They kept the mess to a minimum and cleaned up after themselves. They show me all of the work that has been done and made sure I was happy. And at the end gave me a link so I can keep a check on what is being generated and how the battery works and also the fuse box. They were extremely polite and made me feel comfortable about all that was happening.

19 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for your wonderful feedback! We’re thrilled to hear that Joe, Josh, and Theo took great care of your home, kept everything tidy, and made sure you felt informed and comfortable throughout the entire process.
It’s fantastic that they walked you through the completed work and helped you get set up with the link to monitor your system and understand how everything operates. Thank you again for taking the time to feed this back to us!

Rated 5 out of 5 stars

Simon & Ryan. Evolve home energy

Both Simon & Ryan were polite and friendly. IT was a shame that when they arrived they had to wait for the scaffolding team to come and finish putting scaffold up. While they waited they explained what would happen when they start work and how they would work. It was just a shame they couldn't finish the work as the scaffolders were running late. Simon and Ryan done the panels on front of house but couldn't do the back panels as scaffolders are still working on back of house. But Simon and Ryan explained that they would probably be back on Friday to finish the work. I am extremely happy with there work and there friendliness and would recommend these guy's to anyone

18 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review and recommendation!

We’re delighted to hear of the positive experience you had. Your kind words about Simon and Ryan will be shared with everyone involved.
We are very sorry for the scaffold issue and we will feed that back
Thank you again for taking the time to recognise us!

Rated 5 out of 5 stars

Evolve

George came today to do an energy survey on my house he was lovely plenty of information 🙂

17 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review We’re delighted to hear of the positive experience you had with George, We will feed your feedback to him. Thank you again for taking the time to recognise his hard work!

Rated 5 out of 5 stars

Evolve Solar Panels…

Evolve fitted a solar panel package for me this month. My house is terraced and quite old, so it wasn't an easy job as the battery could not be put on the front. Joe and Josh worked non-stop for ten hours to make sure that everything was well done and tidied everything up before they left. I'm most impressed with the conscientious boys - they are a credit to the company.

9 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review and recommendation!

We’re delighted to hear of the positive experience you had. Your kind words about Joe and Josh and the feedback will be shared with everyone involved.

Thank you again for taking the time to recognise their hard work!

Rated 5 out of 5 stars

I honestly cannot recommend Evolve Home…



I honestly cannot recommend Evolve Home Energy Solutions enough.

From start to finish the whole process was brilliant. The team helped me obtain a grant which covered the cost of my installation, meaning I was able to have solar panels and a battery system installed at my home. The support throughout the process made everything really straightforward and stress free.

On the day of installation the team arrived nice and early and got straight to work. The roofers, Shaun and John, were fantastic and clearly very experienced. The electrical team, Tom (electrician) and Luke (electrician’s mate), were equally brilliant. They were polite, friendly, and incredibly helpful throughout the whole installation.

They were all very knowledgeable about what they were doing and took the time to answer any questions I had. They also kept everything really tidy, which I really appreciated.

The system looks great on the house and I’m so happy knowing I’ll now be saving money on my energy bills.

If you’re thinking about upgrading your home with solar, I would absolutely recommend contacting Evolve Home Energy Solutions.

Thank you again to the whole team.

Lucy Jones

6 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review and recommendation!

We’re delighted to hear of the positive experience you had and that the improvements have made such a difference to your home. Your kind words about Shaun, John, Tom and Luke will be shared with everyone involved.

Thank you again for taking the time to recognise the whole team!

Rated 5 out of 5 stars

Great info

Callum spent time reviewing my current insulation. He offered some very useful information, explained things clearly for me. Hopefully getting sorted soon. Thank you

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was great

Bailey came to do a home visit at my property for cavity wall insulation.
He talked me through the process and explained the key parts of having adequate ventilation and after checking the cavities, he informed me that they were actually already insulated with grey bead but as a new home buyer we couldn't tell due to the new rendering.

Thank you for your time and effort Bailey, outstanding and would recommend Evolve!
A reliable company with reliable staff and the whole process was easy from start to finish.

6 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey came to do an EPC for my…

Bailey came to do an EPC for my property and he was very efficient and professional. He walked me through the whole process and explained clearly what he needed access to.
He was a friendly, polite lad and he is clearly knowledgeable about what he does.
Would highly recommend both him and Evolve to anyone.
Thank you Bailey.

4 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum came out to my property on a…

Callum came out to my property on a saturday and was fantatsic. He was professional and polite and walked me though everything step by step. Just want to say what a fantastic asset to the company.
Aimee

28 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Simple, communicative and speedy.

Had callum over to complete an epc this week. No hanging around which meant I could get to work quicker with as little disruption as possible.

Thank you

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look