Evolve Home Energy Solutions Reviews 594

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor. The service provided is frequently described as excellent, with many people highlighting the efficiency and thoroughness of the work, as well as the clear explanations and tidiness of the teams. Reviewers are particularly impressed with the positive user experience and the ease of contact. However, some people were dissatisfied with the customer service, mentioning issues with communication, delays in work completion, and a lack of responsiveness. A few other people also felt that their property was not handled with enough care, leading to damage or inconvenience during the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the politeness, professionalism,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

Users describe positive interactions with user experience. Customers consistently report a brilliant process... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the proactive and friendly communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more

Company replied

Rated 5 out of 5 stars

Rhys checked out our loft insulation on behalf of the housing association. He was polite and informative and shared his findings with us. Rhys also shared the next steps with us. All in all a positive... See more

Company replied

Rated 5 out of 5 stars

First class service from the whole team from start to finish, Jason got the ball rolling then Dan completed a survey, the scaffold went up and then the installation team polished off a fabulous job.... See more

Company replied


Company details

  1. Insulation contractor
  2. Energy Equipment and Solutions
  3. Heating service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

594 reviews

5-star
4-star
3-star
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1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Bailey was great

Bailey came to do a home visit at my property for cavity wall insulation.
He talked me through the process and explained the key parts of having adequate ventilation and after checking the cavities, he informed me that they were actually already insulated with grey bead but as a new home buyer we couldn't tell due to the new rendering.

Thank you for your time and effort Bailey, outstanding and would recommend Evolve!
A reliable company with reliable staff and the whole process was easy from start to finish.

6 February 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum came out to my property on a…

Callum came out to my property on a saturday and was fantatsic. He was professional and polite and walked me though everything step by step. Just want to say what a fantastic asset to the company.
Aimee

28 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Simple, communicative and speedy.

Had callum over to complete an epc this week. No hanging around which meant I could get to work quicker with as little disruption as possible.

Thank you

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Great communication from callum with…

Great communication from callum with the appointment. Text the night before and was bang on time.
Very efficient in his work and explained everything that he was doing while he was here.

27 February 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Great service

Callum came to check out current insulation and gave us advice on what would be the best option for us moving forward to save money on our energy costs. Really informative and friendly, would recommend to anyone, 5⭐ service!! Thank you.

25 February 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Very professional company

Very professional company. Was impressed with customer service. Callum who came out to advise on our current insulation provided I.d upon arrival and was very polite. Thoroughly went through and explained everything to me. Several options given and pricing was great.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Excellent service

Callum turned up on time, very friendly and helpful. Looking forward to getting the work done in the next few weeks.

27 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

No confusing jargon!

Callum explained everything in a clear way, without any jargon. A credit to your team!

4 February 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum gave advice on my loft…

Callum gave advice on my loft insulation requirements and I found him very knowledgeable and informative.

24 February 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Absolutely professional!

Incredible team both : SHANE AND MIKE! Did the cavity wall insulation and our place and from start to finish cant fault anything! Communication was prompt since they knew they were coming, sent updates throughout the day! Once started the job and worked through very polite and respectful men! Clean and work consciously! Very pleased with Shane and Mike! Hardworking and genuine people!

20 February 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey Grant - exceptional

Bailey Grant was absolutely brilliant during my solar assessment. From the moment he arrived, he was friendly, approachable and easy to talk to – no pressure, no sales tactics, just a genuine conversation about what would work best for us.

What really stood out was how observant and thorough he was. He didn’t just glance at the roof and throw out numbers – he properly assessed everything, explained what he was looking at, and made sure we understood the process. You could tell he knows his stuff and takes pride in doing the job properly.

Most importantly, he was completely honest. He was upfront about the pros and cons, realistic about potential savings, and never once tried to oversell anything. It felt like he genuinely wanted us to make the right decision, not just any decision.

If you’re thinking about solar, I’d highly recommend having Bailey do your assessment. Professional, knowledgeable, and a genuinely great guy to deal with.

4 February 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Brilliant Service From Bailey

We got in touch with Evolve for a loft insulation assessment, and Bailey carried this out for us. He was helpful, polite, and very informative throughout the process, clearly explaining everything and answering any questions we had. We were really pleased with the service provided and would happily recommend Evolve to others.

21 January 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey completed my assessment

Bailey completed my assessment, he was respectful, professional and knowledgeable. What a credit to the company! Would recommend him and Evolve!

11 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum came to do a loft inspection

Callum came to do a loft inspection and offer some advice on efficiency of insulation. His knowledge was excellent and he presented it in a very simple to understand manner which made it easy for us to get to grips with! Brilliant 🤩

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Being housebound disabled the visit to…

Being housebound disabled the visit to review the cavity wall and loft was very informative and honest I would recommend this to any person needing advice going forward looking to have energy saving done brilliant service

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was incredibly helpful.

We had a surveyor named Bailey come to our home, he was a lovely young man who was incredibly helpful and polite. He called us in advance to let us know what time he was coming. He gave us some great advice and was incredibly professional.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

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