Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldn’t pay out o... See more
Company replied
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See what reviewers are saying
Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to... See more
Company replied
It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... See more
Company replied
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... See more
Company replied
Company details
- Pension fund
- Business-to-Business service
- Financial Institution
- Investment service
- Pension office
- Retirement Scheme
About Evolve Pensions
Written by the company
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Contact info
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, United Kingdom
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2.4
Poor
395 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Evolve Pensions
Hello Brent,
We're sorry to hear you have had difficulty contacting our Administration Team. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk. Our emails currently have a 10-working-day response time.
Thank you
I have not been able to log into my…
I have not been able to log into my account for six months.You have some bug in the system. This is unacceptable.
2 September 2022
Reply from Evolve Pensions
Hello Artur,
We're sorry to hear you have had difficulty accessing your evoLink account. Could you please email info@evolvepensions.co.uk so that our Administration Team can look into this?
Thanks
I found the use of the website easy to…
I found the use of the website easy to follow,the instructions seem straight forward and weren’t difficult to understand,I only go on to check my pension total
2 September 2022
Reply from Evolve Pensions
Hello Paul,
We're pleased to hear you find our website and evoLink easy to use. Thank you for our four-star review.
Thank
The information was not self…
The information was not self explanatory and user friendly. Needs to be more basic and simple for a layman with visual pictues and word based. Thank you.
2 September 2022
Reply from Evolve Pensions
Hello Rajesh,
Thank you for your feedback, we are always looking for ways to improve our Members' experience. We will take your feedback on board and pass onto the team for improvements.
Thank you
I cant send a contact email within the…
I cant send a contact email within the evolink/bluesky portal ??
2 September 2022
Reply from Evolve Pensions
Hello Christian,
We've looked into this but we are not finding any errors. Please could you email info@evolvepensions.co.uk with any error messages you are receiving so that we can investigate it further?
Thank you
Since leaving a company and working for…
Since leaving a company and working for myself have had no contact on how to pay into my pension from my earnings.Also my pension pot seems to have under performed in comparison to my other pension.
2 September 2022
Reply from Evolve Pensions
Hello Sally,
We can only accept employers' contributions due to the scheme's nature. We, therefore would not be able to accept contributions from someone who is self employed. Apologies for any inconvenience this may cause.
We cannot comment on performance against other schemes, but if you are concerned you could speak to our Administration Team by emailing them at info@evolvepensions.co.uk
Thank you
Got this pension through the JIB…
Got this pension through the JIB scheme. Good pension, always paid on time, excellent administrative team, always deal with concerns quickly and issue regular statements. Defiantly recommend.
2 September 2022
Reply from Evolve Pensions
Hello Bernie,
Thank you for your five-star review. We are pleased to hear that you are satisfied with the service we have provided this far.
Thank you!
I m happy to work with this agency
I m doing job in care home as part time. when I start job with this agency I will leave another job
2 September 2022
Reply from Evolve Pensions
Hello Harvir,
Thank you for you five-star review.
The web interface is very poor compared…
The web interface is very poor compared to other pension companies
1 September 2022
Reply from Evolve Pensions
Hello Jason,
Thank you for your feedback - we are always looking for ways to improve our service, please do let us know if there is anything specific you would like to see improved.
Thank you
Reply from Evolve Pensions
Hello Daniel,
Thank you for your 4-star review.
Perfect help along the way
1 April 2022
Reply from Evolve Pensions
Hello Trevor,
We're pleased to hear that you are satisfied with the service you have received so far.
Thank you for your 5 star review
Pension problems
Hard to get HD of only via email paper work hard to understand slowtoreply not that good
1 September 2022
Reply from Evolve Pensions
Hello Philip,
We're sorry to hear you have found us hard to get hold of and the paperwork hard to understand, as a team we are constantly looking to improve our services, all feedback is taken onboard.
Thank you
I have previously asked the question as…
I have previously asked the question as to what and how my pension is being run, but have never got a reply.
What do I get from pension,
Can I cancel it at anytime,
What percentage am I putting in and how much of it is being matched by my employee?
1 September 2022
Reply from Evolve Pensions
Hello Harry,
We're sorry to hear you have had difficulty contacting our Administration Team. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk. You can also ask your employer how much they are contributing.
Recently i contacted people's pension …
Recently i contacted people's pension to demand for the contribution i made
Because i need money to settle my bills and i don't want to reinvest the money. I received a lot of emails demanding for bank statement. despite my earlier photo identity,copy of my valid international passport. and bank statement. They are requesting for three months statement,i visited the bank to request for it and i had sent it to sheila Smith. in members services department for necessary action. I am still expecting the money to be paid into my bank account as stated in the statement. if they refused i may take alternative steps to get the money. I was sent some forms,which i filled and send back to them with my document what is the problem? I am entitled to collect my savings. Please pay me the money
Eghosa izevbigie Agbonwaneten
25 August 2022
Reply from Evolve Pensions
Hello Eghosa,
We're sorry to see you have only given us 1 star. However your review seems to refer to issues you have had with The People's Pension and not us.
If we can provide any assistance to you please email us at info@evolvepensions.co.uk
Thank you
Opt out is not an option!
31 August 2022
Reply from Evolve Pensions
Hello Alan,
Every employer in the UK must by law provide their employees with a workplace pension through automatic enrolment. All employees have a 30-day window to opt out without paying contributions which should have been made aware to you at the time. Should you wish to opt-out now you can email clientservices@evolvepensions.co.uk with your National Insurance Number and our Administration Team will be happy to help!
I never chose you
I never chose you, my old work pension was transfered and when I can get the details I will transfer my balance to another provider.
1 January 2022
Reply from Evolve Pensions
Hello Allan,
We're sorry to hear you have not been satisfied with the service we have provided since your Retirement Savings have been transferred to us. You can contact our Administration Team at info@evolvepensions.co.uk for further information about the options available to you.
Thank you
So far the experiance has been good but…
So far the experiance has been good but it is not concluded yet so i cannot give a finalised
opinion,although you still have my names round the wrong way as you have been informed it should be Julian Green
31 August 2022
Reply from Evolve Pensions
Hello Julian,
We're pleased to hear you're happy with our service. We've updated your name on our system. Sorry for any inconvenience.
Thank you for our review.
Reply from Evolve Pensions
Hello Graham,
We're pleased to hear you're happy with our services.
Thank you for our 5 star review.
Still trying to access my pension
Still trying to access my pension. Apart from the long delay in replying it seems they are asking for extra info every time and delaying the process. Still trying.
31 August 2022
Reply from Evolve Pensions
Hello Andrew,
We're sorry to hear you're having difficulties accessing your pension. Contact our Administration Team and they will be able to assist you further. Our phonelines are open Monday-Friday 9am-5pm. Alternatively you can email our Administration Team at info@evolvepensions.co.uk.
Thank you
Thief people
31 August 2022
Reply from Evolve Pensions
Hello Moeen,
We're sorry to hear this is how you feel about our service, I can ensure you that Evolve aren't thief people.
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