Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldn’t pay out o... See more
Company replied
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See what reviewers are saying
Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to... See more
Company replied
It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... See more
Company replied
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... See more
Company replied
Company details
- Pension fund
- Business-to-Business service
- Financial Institution
- Investment service
- Pension office
- Retirement Scheme
About Evolve Pensions
Written by the company
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Contact info
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, United Kingdom
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2.4
Poor
395 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Evolve penñsions were very helpful and…
Evolve penñsions were very helpful and polite .
12 September 2022
Reply from Evolve Pensions
Hello Anthony,
We're pleased to hear you have found our services helpful.
Thank you for our 5 star review.
Very informative and helpful company
12 September 2022
Reply from Evolve Pensions
Hello David,
We're pleased to hear you're happy with our services and have found us helpful.
Thank you for our 5 star review.
Great service
12 September 2022
Reply from Evolve Pensions
Hello Daniel,
We're pleased to hear you're happy with our service.
Thank you for our 5 star review.
I’m trying to get information and it’s…
I’m trying to get information and it’s so hard to get it
2 September 2022
Reply from Evolve Pensions
Hello Liam,
We're sorry to hear you have had difficulty contacting our Administration Team. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk. Our emails currently have a 10-working-day response time.
Great service and very helpful and…
Great service and very helpful and polite staff.All questions or enquery was solved quickly and efficiently.
12 September 2022
Reply from Evolve Pensions
Hello Marin,
We're pleased to hear you're happy with our services and have found our staff helpful and polite.
Thank you for our 5 star review.
First review.
This is the first email I have received from yourselves, so I haven't been able to give any feedback of my experience.
11 September 2022
Reply from Evolve Pensions
Hello Peter,
Thank you for your review.
Not Much
Not Much, My last name is spelt wrongly.
It's not 'Miyora' but it's "Miyoba"
11 September 2022
Reply from Evolve Pensions
Hello Wallence,
We're sorry to see we hold your surname incorrectly on our records. Please could you email info@evolvepensions.co.uk and we can look into this for you?
Thank you!
I gave 1 star as I have had absolutely…
I gave 1 star as I have had absolutely no contact with this company whatsoever beyond the regular monthly email they send which tends also to be irrelevant to my daily life. these emails seem to be very generic and not aimed at me personally. I am almost certain that I will not live to collect this pension, and as I have, as far as I am aware, not made any contributions to this pension in the past 25 years or so, and so I do not care. I am asked to rate my experience... my experience of what? This is utter nonsense.
10 September 2022
Reply from Evolve Pensions
Hello Paul,
Thank you for your feedback, and we are sorry for any upset our request has caused. We have asked all of our members to provide feedback on the service they have received whilst enrolled with us. Our newsletters are to our whole membership and therefore may sometimes contain information that may not be relevant to you, however if there are specific topics you would like more information on we are always open to feedback.
Our workplace pensions can be accessed from age 55. If you require any further information on this you can contact us by email at info@evolvepensions.co.uk
Reply from Evolve Pensions
Hello Brian,
Thank you for your response.
Could not get onto my statement
9 September 2022
Reply from Evolve Pensions
Hello John,
We're sorry to hear you can't access your statement. Please contact our Administration Team and they will be able to assist you further. Our phonelines are open Monday-Friday 9am-5pm. Alternatively you can email our Administration Team at info@evolvepensions.co.uk.
Thank you
Excellent service
Excellent service. Updated frequently with my pensions all in one place .
16 July 2022
Reply from Evolve Pensions
Hello,
We're pleased to hear you're happy with our service.
Thank you for our 5 star review.
Good service
8 September 2022
Reply from Evolve Pensions
Hello Rupert,
We're pleased to hear you're happy with our services.
Thank you for our 5 stars.
I’ve not contributed to this pension…
I’ve not contributed to this pension for years I’ve been trying to get in contact with you on numerous occasions but to no avail. Please can you give me some information so I can combine this with my new pension. I need you to contact me regarding this matter. It’s easier trying to get through to the Dvla or even the doctors surgery
8 September 2022
Reply from Evolve Pensions
Hello Tommy,
We're sorry to hear you have had difficulty contacting our Administration Team. Our phonelines are open Monday-Friday 9am-5pm or you can email our Administration Team info@evolvepensions.co.uk and our team will be able to assist you further.
Happy
The whole process was uncomplicated and easy to understand when drawing my funds out . The website is easy to understand whilst being a member thanks
8 September 2022
Reply from Evolve Pensions
Hello Stephen,
We're pleased to hear you have found our services uncomplicated and easy to understand.
Thank you for our 5 stars.
Reply from Evolve Pensions
Hello Adam,
We're pleased to hear you have found our services helpful.
Thank you for our 5 stars.
Happy with Evolve
Good pension company and easy to navigate to view your pension pot. Get up to date with relivate news, gives me peace of mind towards end of working life. Thanks
7 September 2022
Reply from Evolve Pensions
Hello Kevin,
We're pleased to hear that you fin our services easy to navigate and you feel peace of mind.
Thank you for our 5 stars.
It easy go On web site
7 September 2022
Reply from Evolve Pensions
Hello Janet,
We're pleased to hear you're happy with our services.
Thank you for our 5 stars.
I can only say i am kept up to date
I can only say i am kept up to date, and that is very good from my perspective. I am a complete novice on pensions so the more information given in terminology people like myself is good
7 September 2022
Reply from Evolve Pensions
Hello Vivienne,
We're pleased to hear you're happy with how regularly you're kept up to date.
Thank you for our 5 stars.
No problems at all 👍
7 September 2022
Reply from Evolve Pensions
Hello Kenneth,
Thank you for our 5 star review.
Reply from Evolve Pensions
Hello,
We're pleased to hear you find our services simple and easy to use.
Thank you for our 5 stars.
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