Evoraofficial Reviews 1,466

I made an order start June - the money was withdrawn from my account straight away. I received a shipment track and trace a few days later but it never updated and the goods have never arrived. I have emailed numerous times and keep getting the answer that they are looking into it with the shipment company and that it is the highest priority. Always quick response but nothing happens. I have requester my money back but that does not happen either - always the same response. It is a high priority yet several weeks later nothing has happend. Never buy snitching from this company - you will loose your money and never receive your goods - stay far far away. Never in my life have I experienced such a bad customer service. It is fraud!!

If I could give ZERO stars I would. This “company” is a complete fraud. They steal your money! And that’s it. Police / legal need to get involved. It’s straight theft 😡

I want my stolen money back!

Ordered a Sloth and 2 rings on 26th June 2025. Received a tracking number with YunExpress on 27th June 2025. Their email address is helpcare at yunexpress.com - I recommend complaining to them as well. I have issued a chargeback for these items. For things that are supposed to reduce stress, this bunch of clowns only cause it.

As I've received their stock answer below, please note that their offer of help is vacuous.

I ordered from this company beginning of June and haven’t received the item. I keep emailing to be told there’s not tracking updates. I’ve requested a refund which has been ignored. I don’t hold out any hope of getting my money back especially reading other people’s experiences. It’s always the same person ‘Jan’ who replies. Guess I’ll have to kiss goodbye to my money . Definitely a scam don’t bother purchasing from this company

One star is too high a rating for this company. We bought a koala for our disabled daughter, it is faulty. We complained back in June and were promised a replacement. This has never arrived. We asked for a refund. This has never happened despite multiple promises. We are now ot 27 emails and despite their 'flowery' promises, still nothing. This is probably the worst customer service I've ever had. Place orders with this company at your peril

Still waiting for my refund!
This company is offering to ‘reach out’to me via its reply below! What a joke! It has stolen my money and plenty of other people’s too!
Give me my money back now. You have my details. Send me a refund now.
You are thieves and scammer. No stupid anxiety bear even exists. Refund my money NOW. There, I’m replying and “reaching out”to you via this website. See how you like it.

Good afternoon, I placed an order on June 8 (number 143460) and still haven't received the goods. Also, my money is not returned to me. I have requested all the account details of this company from my bank and I intend to contact the police with a statement of fraud, with the attachment of payment and correspondence with the company. I don't recommend this company, it's a complete deception.

This company is a fraud. I placed an order for a bear on June 24th 2025, and its August 13th and I still have not received my order. I am now seeking a refund from my credit card after sending several emails asking for status and getting replies stating that my order was getting ready to ship, but was never received. DO NOT ORDER FROM THIS PEOPLE!!!

Never received it, they did reply to my emails and I did get a refund.
I ordered one from Vinted but it’s annoying because of the motor inside is noisy
Avoid just get a weighted blanket or a cat

Took money, no product received. Did not answer communication. Scam.

Absolutely disgusting ! I put an order in May 2025 and have still not received my goods. They have only answered one of my emails and I have sent many. NEVER buy off this business as they have shocking customer service and the goods don't show up. I will never ever buy again from here.
I have 3 upset little granddaughters now because of you untrustworthy people.

Clearly a scam

This is the lowest star I can give, but to be honest they don’t deserve this one, they take your money and I’m still awaiting goods ordered back in June, they don’t answer emails. I’m now awaiting a refund as this was a present for someone. Anyone thinking of using them, don’t do it

Ordered one koala three months ago. Haven’t received anything. Stupid me for not checking reviews first. It’s clear to me now that I’ve been scammed. Very disappointed!

I would not even give you one star but have no option

Absolutely terrible automated service and delay of product. How can you do this to people who have faith in a product that may cause less stress. You dishearten so many young children. Criminals!!!!!!!

If there was a ZERO star, that's the best they deserve.
Placed two orders on June 23, today is August 11th. Shipping status still shows waiting for carrier pick up. Tons of emails back and forth and all I get is thanks for your patience. I requested a refund numerous times only to be told thanks for your patience. DON'T ORDER FROM THEM

Do not use this company. If still waiting for the product ask your bank for a charge back

Order bear and was charge. Contacted company after a month because no shipment movement. They responded several times that it was coming. After 6 weeks many emails and no info I contacted my charge card or fraud and money refunded. Evora is a lying fraud. NEVER BUY FROM THEM, LIARS

Do not buy from this company gave me the run around for months over delivery date claiming issues with the courier Finally had to involve card company and Mastercard to get a refund now looking to get them legally stopped from trading

Please do not make the same mistake I did and not read the reviews!

I have not received my order, I had chased the order twice where I got quite friendly responses. And then after reading these reviews and asking for a refund - silence.

This is really disappointing.