I ordered a Barbour jacket which was sadly too big… shipping was fast and refund just as quick! Brilliant, email updates, beautifully wrapped top marks!
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I will 100% order from excel clothing again, ordered a pair of Fred Perry trainers lunchtime Thursday and they were delivered by 10 a.m. the following morning -excellent service
I don't normally write reviews unless a company has genuinely impressed me and gone above and beyond, but excel clothing absolutely deserves this one. From the beautiful quality of their clothing... See more
I recently ordered from Excel Clothing and the experience was absolutely faultless. The ordering process was straightforward, and my package arrived quickly and was securely wrapped. Unfortunately, t... See more
Company details
Contact info
9 High Street, BT23 4JN, Newtownards, United Kingdom
- 02891 829915
- help@excelclothing.com
- excelclothing.com
4.7
Excellent
569 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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brilliant delivered no problem the next …
brilliant delivered no problem the next day and the website was very easy to use
22 January 2018
Unprompted review
Great service had my order within a few …
Great service had my order within a few days good quality would definitely recommend Excel clothing.
17 January 2018
Unprompted review
Great product
Great product, at a fabulous price
very quick delivery and excellent communications
16 January 2018
Unprompted review
Good price and quick delivery
Good price and quick delivery. Many thanks!
10 January 2018
Unprompted review
Bugs on website confused order
Sent me the wrong colour shirt from the colour chosen online and subsequently confirmed in my order email. Quick to respond to query but my chosen colour was out of stock. Told me the mistake was mine but basket and order confirmation said otherwise. Only option was a return & refund, requiring me to fill out a Royal Mail form and print a returns label myself. A disappointing user experience. Wouldn’t use again.
9 January 2018
Unprompted review
Reply from Excel Clothing
Hi Sophie
Thank you for taking the time to review our website. We are sorry your experience was disappointing. We can confirm that the error was not a bug on our website but instead by one of our packing crew. Given the thousands of orders we ship globally to our happy customers there will always be a few times we make a mistake as in this occasion. We apologize but are glad you were able to avail of our convenient FREE returns service with Royal Mail.
Excel Clothing
Customer Services.
I was very impressed with the …
I was very impressed with the competitive product pricing, the speed of order confirmation, and delivery. Excellent service!
9 January 2018
Unprompted review
Great product
Great product, great price and very good customer service. Will be using them again.
9 January 2018
Unprompted review
great service recommend them fast …
great service recommend them fast delivery and great customer service well done excel A******
4 January 2018
Unprompted review
Excellent all round...
28 December 2017
Unprompted review
Fantastic service
Fantastic service. Ordered an item and received within a couple of days. Exceptional customer service. Thank you
14 December 2017
Unprompted review
fabulous and beautifully presented
12 December 2017
Unprompted review
Great company
Good communication, quick delivery, would definitely use again ,
10 December 2017
Unprompted review
Fantastic will be shopping again
Fantastic will be shopping again! Well packaged delivery time was really quick & jeans are perfect just what was needed! Can’t believe I have found the site sooner!!
7 December 2017
Unprompted review
Perfect i will recommend this website …
Perfect i will recommend this website for my friends
7 December 2017
Unprompted review
very fast delivery and good service
7 December 2017
Unprompted review
I purchased my wife’s Christmas …
I purchased my wife’s Christmas presents from excel and the service was exceptional - thanks guys...
4 December 2017
Unprompted review
Damaged shoes -
Damaged shoes -
I bought a pair of Ted Baker Azaila shoes 153£
After one day wearing them, I noticed a hole in the heel inside, which let appear the plastic.
I've been so disappointed and was hoping that the customer support team could help me. Despite the pictures to prove my saying and the date to show that I only worn the shoes one day, they refused to exchange, refund me for the shoes, or do anything for me.
I'm really upset by both Ted Baker's brand for the poor quality and Excel Clothing for not respecting their customers and understanding my concern here.
4 December 2017
Unprompted review
Reply from Excel Clothing
Dear Anaelle
Thank you for taking the time to review our company. We value all our customers and from the overwhelming 5 star reviews we are proud of the service we offer. Our customer support will always do whatever we can to help genuine issues as they will sometimes arise. Having received your first email and images we were a little surprised that you to see such a 'chunk' out of the heel that you said 'just appeared'on one day of wear.
Nevertheless, knowing how Ted Baker value their brand, we forwarded the pictures to them at their HQ. We'd like to take this opportunity to share their reply to us. Their footwear technician said "Following review of the photo image, the heel breast has been subjected to impact and damage - the heel is veneered with leather and it would need a serious impact to cause this level of damage. Thus, the return is considered unjustified."
We are sorry we were not able to assist you with your enquiry but we really feel neither Ted Baker or ourselves were at fault.
Excel Clothing
Customer Services Team.
amazing customer service
amazing customer service, beautifully packed, delivered perfect, 100% the best company I have deal with.Thank you.
16 November 2017
Unprompted review
Very impressed
Used for the first time when buying a pair of men’s Paul Smith shoes. Very pleased by excellent service.
1 November 2017
Unprompted review
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