Exchange Life Reviews 2,823

Reply from Exchange Life

6 days ago

Hi Roy,

Thank you for your honest review. We're delighted that your first order was a great experience, but we're genuinely sorry that your second order took so much longer than expected.

We completely understand your frustration, especially after receiving an earlier shipping estimate. While we're glad your order has now arrived, we apologize for the delay and the disappointment it caused.

Reply from Exchange Life

6 days ago

Hi S&N Kaufman,

We’re delighted that your order arrived quickly and that the charms were exactly what you expected. There’s nothing better than opening a package and finding that the product looks just as good in person as it did online.

We’re also thrilled that you love the charms and found them as cute as we do! And thank you for the kind words about our customer service. We work hard to make sure every customer feels looked after from start to finish, and we hope your collection continues to grow with many more memories and adventures ahead.

Reply from Exchange Life

6 days ago

Hi Sasha,

We're very sorry to read this and completely understand why you're frustrated.

We sincerely apologize for the delays and the lack of clear communication regarding your order. We will be reaching out to you directly to review your order and provide a proper update.

Thank you for bringing this to our attention, and we're sorry again for the frustration and disappointment this has caused.

Reply from Exchange Life

6 days ago

Hi there,

We loved reading this. It sounds like you've really embraced the collector side of Exchange Life, and with all those travels, we can see why you're ordering several charms at a time!

We're so happy you love the quality, packaging, and the way the charms help preserve memories from your adventures. It's also great to hear you're making the most of the Buy One Get One Free offer to grow your collection.

Thank you for your kind words and recommendation. It means a lot to know our products have become such meaningful keepsakes for fellow travelers. We're always working on expanding our range, so hopefully we'll have even more countries and destinations for you to add in the future.

Reply from Exchange Life

6 days ago

Hi Paul,

We’re delighted to hear that both the product and the customer service lived up to your expectations.

We especially love that you're already planning out how the collection will come together for your wife. Once those flags and country charms start getting added, they really do become a fantastic conversation piece, with every charm representing a story, memory, or adventure.

Thank you for mentioning the quality and vibrant colors as well. We put a lot of care into creating keepsakes that travelers can enjoy for years to come. We hope to help add many more destinations to your collection in the future.

Reply from Exchange Life

7 days ago

Hi Jo Anne,

What a wonderful review. We absolutely love the idea of keeping your unvisited flags safely in the box, ready to be added to your keychain after each new adventure. That's such a fun and unique way to turn your collection into both a record of past travels and a reminder of future goals.

Thank you as well for your kind words about our customer service. As a small business, we genuinely care about every customer, and reviews like yours mean so much to our team. We can't wait to be part of many more adventures as you continue adding flags to your collection.

Reply from Exchange Life

7 days ago

Hi Carol,

Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that the presentation and packaging stood out to you, as we believe the experience should feel special from the moment your order arrives.

We're also so pleased that you found our communication engaging and transparent. As a small business, we work hard to keep our customers informed and looked after every step of the way.

We hope your collection continues to bring back wonderful memories for years to come.

Reply from Exchange Life

7 days ago

Hi Amber,

This was such a joy to read. We love that your collection isn't just helping you remember the incredible places you've already been, but also inspiring dreams for the places you still want to explore.

Hearing that our team was helpful throughout your experience means a lot to us as well. Thank you for trusting us with your travel memories. We're so happy you're loving your charms, keychain, and bracelet, and we can't wait to help you celebrate many more adventures in the future.

Reply from Exchange Life

7 days ago

Hi Olivia,

We love hearing this. One of the best things about these bracelets is that they're never really finished, every new trip gives you another memory and another country to add.

We're so happy you're loving your bracelet already, and we can't wait to be part of all the future adventures that help fill it up. Thank you for supporting our small business and for taking the time to leave a review.

Reply from Exchange Life

7 days ago

Hi Fiona,

This review gave us a smile. We love that you enjoyed the item and had a great experience with our customer service.

And don't worry, we've heard "I wish I'd been more places" from quite a few customers! The good news is that's exactly what makes these collections so fun. There's always room for the next adventure and the next charm.

We hope your collection continues to grow with many more travels and memories in the years ahead.

Reply from Exchange Life

7 days ago

Hi Ryan,

We love hearing this. There's something especially fun about opening a package and finding an unexpected extra inside, so we're thrilled the complimentary gift was a nice surprise.

We're also really happy to hear everything exceeded your expectations in terms of quality. As a small business, we put a lot of care into every order, and knowing you'd recommend us to others means a lot.

Thank you for your support, and hopefully those two items are just the start of a much bigger collection.

Reply from Exchange Life

7 days ago

Hi Kristyn,

Reading this means so much to us. We created Exchange Life to give travelers a meaningful way to document their journeys, so hearing that you've found it easy to keep adding to your collection as your adventures continue is exactly what we hoped for.

We're also incredibly grateful for your kind words about our customer service. We always want customers to feel valued and genuinely looked after, so it's wonderful to hear that came through in your experience.

Reply from Exchange Life

7 days ago

Hi Beverly,

What a wonderful story. We love that your charms represent not just the countries you visited, but also the memories, friendships, experiences, and adventures that came with those travels.

Three years of traveling with your high school must have created so many special moments, and we're honored that Exchange Life can help keep those memories alive. That's exactly why we created these collections, to give people a way to carry their travel stories with them every day.

We hope your collection continues to bring back happy memories for many years to come.

Reply from Exchange Life

7 days ago

Hi Arlene,

We're so happy to hear you love both the quality and the concept behind the charms. One of the best parts of Exchange Life is that the collection never really ends; every new destination becomes another memory to add.

We can't wait to help you celebrate many more adventures and add plenty more flags to your collection in the years ahead.

Reply from Exchange Life

7 days ago

Hi Chandler,

We're so happy to hear you loved the travel kit and appreciated the level of detail that went into it.

We always try to create products that help travelers celebrate their adventures while offering great value along the way, so it's wonderful to hear that stood out to you. We hope your collection continues to grow with many more travels and memories ahead.

Reply from Exchange Life

May 31, 2026

Hi Chandler,

Thank you for the kind words. We're so happy to hear you loved the travel kit and appreciated the level of detail that went into it.

We always try to create products that help travelers celebrate their adventures while offering great value along the way, so it's wonderful to hear that stood out to you.

We hope your collection continues to grow with many more travels and memories ahead.

Reply from Exchange Life

May 31, 2026

Hi Michelle,

We're so happy to hear you're loving your new bracelet. We put a lot of care into the details of each flag, so it's wonderful to hear the colors and craftsmanship stood out to you.

We also love that it's become a conversation piece already. That's one of our favorite things about these collections, every flag has a story behind it and gives you a chance to share your travel memories with others.

Reply from Exchange Life

May 31, 2026

Hi Sue,

Thank you for giving us a chance despite your initial hesitation. We completely understand that ordering from a company you haven't used before can feel a little uncertain, especially online.

We're so happy to hear that all of your orders arrived safely and lived up to your expectations. We also appreciate your patience with the delivery times and are glad the updates helped keep you informed along the way.

Reply from Exchange Life

May 31, 2026

Hi there,

We're very sorry to hear about your experience and the issues you've had with your bracelet and charms.

This is certainly not the experience we want for our customers, and we sincerely apologize for the frustration and disappointment this has caused.

We will be reaching out to you directly to learn more about what happened and see how we can help. In the meantime, you're also very welcome to contact us directly so we can assist you further.

Reply from Exchange Life

May 31, 2026

Hi Elizabeth,

Thank you for taking the time to share your experience. While we're sorry one of the charms broke, we're so glad our team was able to help quickly and get a replacement arranged for you.

Looking after our customers is incredibly important to us, so when something isn't right, we always want to make it right. We're happy we could resolve the issue for you and add a little extra as an apology.

Thank you for your support and for giving us the opportunity to fix the problem. As a small business, reviews like this mean a lot to us, and we hope your collection continues to bring back wonderful memories for years to come.