I recently purchased 2 charms for a birthday gift to a friend who recently traveled to Italy and Switzerland. I had always admired the charms and wound up buying myself 15 as well ! She was delig... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All contact has been excellent, fantastic customer sercice. Wonderful product that makes a great gift for someone who travels. Really good quality, vibrant colours on the flags. Love the fobs and al... See more
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Such a great idea, I really hope Exchange Life is around for many years to come because I know I want to keep adding charms for holidays and travels in the future. A good product, excellent quality a... See more
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Found this company on Facebook that sells beautiful travel charms, and have started a collection of all the countries I’ve visited over the years. In addition to the flags they also sell outlines o... See more
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Company details
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Awesome flags retrieved past great…
Awesome flags retrieved past great memories
30 May 2026
Unprompted review
Reply from Exchange Life
Hi Ron,
We love hearing this. One of the best things about the flag charms is how they can instantly bring back memories of special trips, adventures, and moments that might otherwise stay tucked away in photos.
We’re so happy your collection has helped you revisit those great memories. Thank you for supporting our small business and for letting us be a small part of your travel story.
Great service and love the flags. …
Great service and love the country flags. These are a gift for someone and I’m sure they will love them as well.
30 May 2026
Unprompted review
Reply from Exchange Life
Hi there,
We’re so happy to hear you had a great experience with us and that you love the country flags.
It makes us especially happy knowing these are a gift. One of the things we love most about our products is how personal they feel, with each flag representing a special memory, place, or adventure. We hope the recipient loves them just as much as you do.
Received the order promptly
Received the order promptly, with ongoing emails from the company to tell me where my order was. Also had a multiple text on obtain a couple of pieces they did not have on their site. They did not write me off, but kept texting until I understood their position on the items.
20 May 2026
Unprompted review
Reply from Exchange Life
Hi Judy,
Thank you for taking the time to share your experience. We’re so happy to hear your order arrived promptly and that the updates throughout the process helped you feel informed every step of the way.
We also appreciate you mentioning the conversations about the items you were looking for. As a small business, we always try to give honest answers and help however we can, even when we don’t have exactly what someone is searching for.
Thank you for your support and trust. We hope your collection brings back many wonderful memories, and we’d love to help you add more destinations to it in the future.
Excited to have received my charms with…
Excited to have received my charms with the keychain. They are good quality. I’m sorting them into the order I was in each country. I can’t wait to display them on my travel tote.
28 May 2026
Unprompted review
Reply from Exchange Life
Hi Anne,
We love the idea of arranging the charms in the order you visited each country. That turns the collection into a timeline of your adventures, which makes it even more special.
We’re so happy to hear you’re pleased with the quality, and we can already imagine how amazing they’ll look displayed on your travel tote. Thank you for supporting our small business, and we can’t wait to help you add even more destinations to your collection in the future.
I love my key chain and charms
I love my key chain and charms. Seems to be so well made. I bought 4 charms and still need 13 more to catch up.
27 May 2026
Unprompted review
Reply from Exchange Life
Hi Laurie,
We’re so happy to hear you love your keychain and charms. It sounds like your collection is off to a great start, and we love that you already know exactly how many more destinations you need to catch up on.
One of the best things about Exchange Life is that the collection is never really finished. Every new trip brings another memory and another charm to add. We’re thrilled that the quality stood out to you, and we can’t wait to help you collect those next 13 countries.
High Quality Charms
I loved being able to collect charms from previous travels, and I look forward to collecting more! They are adorably sized and fit perfect on my paper clip charm that I already had. High quality.
28 May 2026
Unprompted review
Reply from Exchange Life
Hi Shelly,
We’re so happy to hear this. We love that you were able to add the charms to a bracelet you already owned and turn it into something even more personal. That’s one of the things that makes every collection unique.
It’s wonderful to hear the size was just right and that the quality met your expectations. We also love that you’re already looking forward to collecting more from future travels.
Placed a very large order with them in…
Placed a very large order with them in April. Was told not all items available so I said I would wait but wanted my order by June as I am travelling again. I have to e mail them to elicit a response. I have received so many emails now that they are all mainly the same I wish I had read these responses before using this company as I would not have used them at all , I would still have my huge amount of money and I would be able to go elsewhere. As others have said do not trust this “company” is it actually a real company or a one person enterprise disguised as a company?
Surprise surprise they claim my order has been updated and is now waiting to be posted as being in transit. The response from the company says I can email anytime but I am sick to death of e mailing them. I f I ever receive my order I will revisit this review and hopefully have something positive to report.
29 May 2026
Unprompted review
Reply from Exchange Life
Hi Melanie,
We're genuinely sorry to read this and completely understand why you're frustrated.
We want to reassure you that we are a real company with a dedicated team, and we take concerns like yours very seriously. We’ll be reaching out to you directly to review your order in detail and provide the most up-to-date information available.
In the meantime, please feel free to contact us directly as well. We’re committed to working with you toward a resolution and making sure your concerns are properly addressed.
The charms as perfect as memory
The charms as perfect as memory, starting conversation point , looking good . quality is very good. and if there is a problem the customer service is the best i ever had contact with.
29 May 2026
Unprompted review
Reply from Exchange Life
Hi Simone,
Thank you so much for your kind words. We love that the charms have become both a way to preserve your memories and a conversation starter. That’s exactly what we hoped they would be when we created them.
We’re also thrilled to hear that the quality met your expectations and that our customer service made such a positive impression. As a small business, we always do our best to look after our customers, so hearing that means a lot to our whole team.
We hope your collection continues to grow with many more adventures and memories ahead.
My buying experience with Exchange Life…
My buying experience with Exchange Life has been delightful. I really appreciated all the email updates concerning my order and the EXCELLENT customer service when I had a special request. The whole experience has made me feel like I was dealing with real caring people, not an indifferent corporation. I will definitely order from them again very soon!
28 May 2026
Reply from Exchange Life
Hi Debby,
Reading this truly means so much to us. One of the things we care about most is making sure customers feel like they're dealing with real people who genuinely care, so hearing that come through in your experience is incredibly rewarding.
We're especially happy we could help with your special request and keep you updated throughout the process. As a small business, we work hard to provide the kind of personal service that can be hard to find these days, and reviews like yours remind us why it's worth it.
Thank you for your trust and support. We’re already looking forward to helping with your next order and adding even more memories to your collection.
I am going to update my recent review
I am going to update my recent review. So i purchased the bracelet for my sister's 60th bday and at first she thought it was custom jewelry but to her amazement she was totally Surprised and LOVED IT!! In fact she loved it so much she's wearing it right now on her vacation!! 👏👏👏👏🥰 This a wonderful gift ideas for anyone. I took advantage of the buy one - get one free charm sale and it was worth every pennie! 🙌
18 May 2026
Reply from Exchange Life
Hi Sergia,
This absolutely made our day to read. We love that what started as a birthday gift turned into such a special surprise for your sister, and hearing that she's already wearing it on vacation is the best compliment we could ask for.
One of our favorite things about these collections is seeing people realize they're not just jewelry, but a way to carry memories and stories wherever they go. We're also so glad you were able to take advantage of the Buy One Get One Free charm offer and felt it was worth every penny.
The company is great at letting you…
The company is great at letting you know the process of making your charms and keeping you updated on your order. And after you receive your order and want reviews and your thoughts. Great Experience so glad I placed an order.
22 May 2026
Unprompted review
Reply from Exchange Life
Hi Delilah,
Thank you so much for sharing this. We believe communication is just as important as the product itself, so it’s wonderful to hear that the updates throughout the process helped make the experience a positive one.
We’re also glad you felt looked after even after delivery. As a small business, we genuinely care about our customers’ experiences and love hearing their thoughts once their orders arrive.
Thank you for placing your trust in us. We’re so happy you decided to give Exchange Life a try, and we hope to be part of many more memories in the future.
Reply from Exchange Life
Hi Desiree,
Short and sweet, we love it. We’re so happy to hear your order arrived quickly and that the quality of the pieces met your expectations.
Thank you for supporting our small business and for taking the time to leave a review. We hope your collection continues to grow with many more memories and adventures ahead.
Reply from Exchange Life
Hi Claudia,
Thank you for taking the time to leave a review. We’re so happy to hear you loved the product and that our team was able to respond quickly whenever you needed help.
As a small business, we work hard to make sure customers feel supported every step of the way, so feedback like this really means a lot to us.
Thank you for your trust and support, and we hope we can help you add even more memories to your collection in the future.
Reply from Exchange Life
Hi Mavy,
We love this. Sometimes the simplest reviews say it best.
We’re so happy you love your little flags. They may be small, but each one holds a big memory, and that’s exactly what makes them special. We hope your collection keeps growing with many more adventures to come.
Memories of wonderful holidays
Just purchased 5 flags as memories of countries where my mum and I had wonderful holidays. Mum passed away in Feb 2026. They are beautiful, excellent quality and good value for money. I've attached them to my freshwater pearl bracelet. Stunning. I've now ordered another 5!
28 May 2026
Unprompted review
Reply from Exchange Life
Hi Joan,
Your review was incredibly touching to read. We're so honored that these charms could become a way to celebrate the wonderful holidays and memories you shared with your mum.
Knowing that each flag represents a special moment and that you've attached them to your freshwater pearl bracelet makes it even more meaningful. The fact that you've already ordered another five truly means the world to us.
Thank you for trusting us with something so personal. As a small business, stories like yours remind us why we do what we do, and we're grateful to be a small part of preserving those treasured memories.
Love!
This company communicated about the process so well, and the pieces are really thoughtfully made! Love them. They look great.
26 May 2026
Unprompted review
Reply from Exchange Life
Hi Kayla,
This was so lovely to read. We put a lot of care into both the pieces themselves and the experience around them, so hearing that the communication and thoughtful details stood out really means a lot to us.
We’re so happy you love how everything looks, and we truly appreciate you supporting our small business. We can’t wait to be part of even more memories and future additions to your collection.
Unique way to track your journey around…
Unique way to track your journey around the world one flag at a time!
28 May 2026
Reply from Exchange Life
Hi Yogendra,
We love how you described it as tracking your journey around the world one flag at a time because that’s exactly what Exchange Life is all about.
Every charm ends up carrying a memory, a story, or a special moment from a place you’ve experienced, and we’re so happy your collection has become part of that journey. Thank you for supporting our small business, and we can’t wait to see where your travels take you next.
Definitely worth buying
These charms are so nice. I have been traveling quite a bit the last few years and this has been a great way to keep track of all the countries I have been to.
27 May 2026
Reply from Exchange Life
Hi Jackie,
We’re so happy to hear this. One of the best parts about these collections is being able to look back and instantly remember all the places and experiences connected to each charm.
It sounds like you’ve had some amazing travels over the last few years, and we’re honored that Exchange Life became part of the way you keep track of those memories. Thank you for supporting our small business, and we can’t wait to help you add even more countries to your collection in the future.
The flags make for lovely reminders of…
The flags make for lovely reminders of treasured experiences. Your customer service is amazing, too!
15 April 2026
Reply from Exchange Life
Hi Dayna,
We love how you described the charms as reminders of treasured experiences because that’s exactly what inspired Exchange Life from the beginning. The memories behind each flag are what make every collection so personal and special.
We’re also incredibly happy to hear our customer service stood out to you too. As a small business, we always want customers to feel genuinely looked after every step of the way.
We can’t wait to help you add even more treasured memories to your collection in the future.
Excellent customer service
Excellent customer service
Actually answers emails... immediately and interacts w you...never a robotbot AI answering
Love the charms !
27 May 2026
Reply from Exchange Life
Hi Donna,
This review genuinely made us smile. One of the biggest things we care about as a small business is making sure customers feel like they’re talking to real people who truly care, so hearing that stood out to you means so much to us.
We’re also so happy you love the charms. Thank you for your support and for taking the time to leave such a thoughtful review. Customers like you are a huge part of what keeps us going.
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