This company is a fraud! I paid for a shirt that never got delivered despite correct information! They refuse to refund despite tracking info saying the shirt is at their facility! Ordered it in Oc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Their web page claims all items made in Kentucky. Not true. They claim customs rejected the package (why is customs involved with this order? Did Kentucky secede again?) The package was shipped from G... See more
Ordered these custom hoodies, and while the design turned out amazing, shipping took a lengthy three weeks. The packaging was simple yet adequate, but honestly, the wait tested my patience. Quality me... See more
This company is nothing but a scam. Didn’t get my order. What I did get was a slip from my post office saying the package had counterfeit postage that I would have to pay if I come to the post office... See more
Company details
Written by the company
We offer products that you might like and use, such as homes, clothing, accessories, etc., all of which will appear in our stores!
Contact info
798 Rosewood Court, 56031, Fairmont, United States
- support@exclusivecouple.com
- exclusivecouple.com
1.6
Bad
25 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fuming!!
Fuming!!! After a month waiting, the hoodie finally arrived and I can’t accept it! The words are divided into syllables wrongly! I did ask to send me a mockup for approval first! They ignored it and bragged about the quality and best services instead! The quality of the hoodie is poor, sizing small and 3D puffed embroidery shown on their website looks so different to what I’ve got here! I could have a better quality in local store around the corner! Cheaper, faster without any issues! They did not fit a word Clothesline how supposed to for some strange reasons, so decided to divide it into “clothesl - ine” instead! Now? do not want to listen about any wrong doing and brushing me off theirs shoulder! Telling me that they immediately sent my pictures to the warehouse for verification and it is correct?! I am not going to wear it for many reasons! Quality of the hoodie and embroidery itself, size, and incorrectly divided word into syllables! I didn’t ask for any of that! Paid a fortune for such crap! I need my refund - you can keep it!
9 October 2024
Unprompted review
The worst experience ever
The worst experience ever, it’s been one month sense i’ve ordered the hoodies. I’ve even payed for express delivery.
One month later it still hasn’t arrived.
Don’t ever order anything from them, it think iv’e been scammed.
19 August 2024
Unprompted review
Ordered these custom hoodies
Ordered these custom hoodies, and while the design turned out amazing, shipping took a lengthy three weeks. The packaging was simple yet adequate, but honestly, the wait tested my patience. Quality met expectations, though, and the price was fair for what you get.
18 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.