Exemplar Education Reviews 

2,417
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I was paying for this service since 2021 and in October 2025 by children came to me to say that they have no use of this service anymore and I decided to cancel in December 2025. I called Exemplar... See more

Rated 1 out of 5 stars

I’d give no stars but that’s not an option. The product may be ok for some people. but bullying people into continues payment is immoral and I think maybe illegal. Definitely sneaky. Don’t pay if you... See more

Company replied

Rated 5 out of 5 stars

Really happy after first few Weeks of using the application giving us a much better structure to the weeks home learning experience Roman was not very enthusiastic yesterday about the use of ex... See more

Company replied

Rated 5 out of 5 stars

Very good home education tool. We’ve enjoyed the short yet very efficient learning style and testing. I would highly recommend! The price is perfect for families that need to educate their children wi... See more

Company replied

Company details

  1. Educational institution

About Exemplar Education

Written by the company

Designed by teachers – Used by schools – Loved by students.
The very best in home-based tuition to build your child’s confidence and competence in these two core subjects.

Educating, engaging and helping students achieve academic success and self confidence.
Ensuring that our children receive the very best of education is vital. Exemplar provides a comprehensive teaching and support system designed to select, check and progress lessons, all based around each child’s ability level and pace of learning.


Contact info

2.0

Poor

TrustScore 2 out of 5

2k reviews

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2.0

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(2,417)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

They are scammers and big cheaters

They are scammers. They get you stuck in 15 months contract where you have to pay 46.25 pounds monthly whether your child decides to use the website or not. Also, They are big cheaters even in the end of the contract without any warning or notice they keep stolen money in your account until you contact them to cancel the contract and they are very very rude not listen to anyone no refund. Speaking of the website, its severely outdated and sometimes even putting in the correct answer makes it register as wrong. Its not useful

29 September 2022
Unprompted review
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Reply from Exemplar Education

Hi Kawa,
I can assure you we are not scammers. we have thousands of happy customers achieving fantastic results on the programme every day.
If you chose the 15 month subscription option then you are able to cancel any time after that 15 months the same as any contract. If you have found any problems with answers being registered as wrong please contact us so that we can get this rectified immediately.

Rated 1 out of 5 stars

Not good experience

I enrolled my son on the programme. Outdated and he did not enjoy the programme.I was given a 2 months break and then when I said about cancellation I have to pay my 3 months advance for the break time . I lost £150. I would not recommend. Not good experience at all

23 September 2022
Unprompted review
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Reply from Exemplar Education

Hi Kavitha,
If you have chosen the 15 month subscription option but take two monthly payment breaks your payments would then take 17 months to complete but you would still have only paid 15 payments. If you paid 3 months in advance this is taken into account for your contract end date & again only 15 payments overall are paid. Please call our customer support team on 0800 1777 999 and they can go through this with you.

Rated 1 out of 5 stars

The worst choice I made for my kids

It is complete ripoff, things that they promise and say when you start your subscription is completely different than the reality. Please use this money to get private touter, as you will end up paying similar costs as private touter. I had my subscription for one year and absoloutly regret it.
However when you speak to the customer Service they are polite and seems professional. DO NOT JOIN and use this money to have fun with your kids.

22 September 2022
Unprompted review
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Reply from Exemplar Education

Hi Ola,
We have thousands of happy customers on the programme, achieving fantastic results every day. Please contact our customer support team on 0800 1777 999. They are dedicated to making sure that every family on the programme is equipped with the materials and information required for success.

Rated 1 out of 5 stars

Dreadful - worst thing I’ve ever signed up for

I have given 1 star as it is the only option, this company don’t deserve that. The system is a complete con it fails to follow the curriculum for school and the levels that have to be an achieved on some of the lessons are ridiculous with no correct answer. Totally the worst thing I have ever signed up for. Customer service is diabolical they never respond to emails never answer the phone or return any messages left. Do not sign up with this company

21 September 2022
Unprompted review
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Reply from Exemplar Education

Hi Kerry,
We have thousands of happy customers on the programme, achieving fantastic results every day. Please contact our customer support team on 0800 1777 999. They are dedicated to making sure that every family on the programme is equipped with the materials and information required for success.

Rated 1 out of 5 stars

If only I could give this company no stars..

If I could give this company no stars I would. I was told by the sales man (Mark) that if my finances changed through the year (as I told him that my circumstances may change) I would be able to cancel.

I've now tried contacting them to advise them that I'm unable to carry on. They have ignored my emails, after chasing 4 times. Spoken to an adviser (Rosalind) that told me she is putting my case forward to the Family Liaison Team. Still haven't had any communication and this was from the 19th August. They are a total joke!!! DO NOT SIGN UP WITH THIS DODGY COMPANY....

16 September 2022
Unprompted review
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Reply from Exemplar Education

When you signed up you would have chosen the subscription length. You can cancel anytime after that minimum period - as clearly stated in the paperwork you signed. Please call our customer support team on 0800 1777 999 if you have any further questions.

Rated 1 out of 5 stars

How to stop payments coming Out

Personally my experience has been average, interesting to read other parents review on this company. It has helped my child my stance is if I’m paying then my child has no choice but to use even if it’s only one lesson everyday. FOR ANYONE WANTING TO STOP PAYMENTS LEAVING YOUR ACCOUNT TRY CANCELLING THE PAYMENT CARD YOU USED TO PAY FOR THE INITIAL 1ST MONTH. THIS WILL STOP ANY FURTHER PAYMENTS COMING OUT OF ACCOUNT. If you order a new card ie you report it as lost or stolen this will stop all future payments coming out straight away, if your order a replacement card the payments will stop coming out after around 30 days when your old card is no longer valid.
Good Luck hope this helps Xx

Checked Companies House and Notice of strike off has been filled as of 22/July/20222. Director also reported £0 assets profits losses in all the years he has been trading. Something very Fishy here.

8 July 2022
Unprompted review
Rated 1 out of 5 stars

This is just a Scam

This is just a Scam, these people are encashing parents weakness. I have never heard of minimum 15 months contract for an educational subscription. Don't be fooled by the fake 5 star reviews. Save your money.

13 September 2022
Unprompted review
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Reply from Exemplar Education

Hi Nara,
I can assure you we are not a scam. We do not have fake reviews, they are from genuine customers that are using the programme and are happy with the payment method they chose and who understand that they can cancel anytime after the minimum subscription period. Please contact our customer support team on 0800 1777 999 if you need any further clarification.

Rated 1 out of 5 stars

They are robbing people

They are robbing people. On the phone they say you can cancel anytime then when you want to to cancel they say your contract is one year.

1 September 2022
Unprompted review
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Reply from Exemplar Education

Hi Mahdi,
When you signed up you would have chosen the subscription length. You can cancel anytime after that minimum period - as clearly stated in the paperwork you signed. Please call our customer support team on 0800 1777 999 if you have any further questions.

Rated 1 out of 5 stars

This people are making money for no…

This people are making money for no apparent reason
Let me out of this trap please
I want to cancel as it doesn’t help my daughter at all

I have been calling my personal tutor from exemplar and he is ignoring my texts and my calls

13 July 2022
Unprompted review
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Reply from Exemplar Education

Hi Beryl,
please contact our customer support team on 0800 1777 999 during office hours and they will assist you.

Rated 5 out of 5 stars

Surprised how much negativity exemplar…

Surprised how much negativity exemplar gets. Not sure about the cancellation policy as I had made up my mind and did not try to cancel. Exemplar has saved me alot of money and helped my daughter get into grammar school and she continues using it. My son is also using it. It was hard 3 years to pay for it but it has saved me lots on extra tuition fees for my kids. I wouldn't have known how to help my kids otherwise. I am truly glad I got it!

11 September 2022
Unprompted review
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Reply from Exemplar Education

Hi Carol,
Thank you for your honest review. It is fantastic to hear that your children are doing so well on the programme and that it has helped your daughter get into grammar school. We know it is sometimes a hard job getting children to do the work but the hard work and effort really are worth it, the results speak for themselves. We look forward to continuing to assist your family and thank you again 😊

Rated 1 out of 5 stars

They are scammers

They are scammers. They get you stuck in a 3 year contract where you have to pay 3000 pounds whether your child decides to use the website or not. Speaking of the website, its severely outdated and sometimes even putting in the correct answer makes it register as wrong. Also, the laptop they give which they state is very amazing, has terrible components where EVEN the motherboard is not for a laptop but smaller than a phone.

8 September 2022
Unprompted review
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Reply from Exemplar Education

Hi John Doe,
I can assure you we are not a scam.
As with all companies that offer financial products we must adhere to very strict rules and regulations and, in fact, we go to extraordinary lengths to explain exactly what those obligations are for customers. Our processes and paperwork go far beyond what is legally required and are far in excess of what the Financial Ombudsman Service, Financial Conduct Authority and the Consumer Credit Act recommend. We do this to make families aware of the obligations they're entering into as we want to be transparent from the outset.
Please contact our customer support team on 0800 1777 999 who will be happy to talk through any problems you are experiencing and get your family back on track, using the programme correctly and achieving the same fantastic results as thousands of our happy customers do on a daily basis. .

Rated 1 out of 5 stars

DO NOT USE EXEMPLAR!!!!

DO NOT USE EXEMPLAR!!!!
Their package does not provide value for money. I was told that this will be appropriate for my child who was in year 9 at the time. When I joined, I found that they have very limited resources for older children. My 3 children hated the platform as the resources are not robust and did not keep my children engaged.
When I tried to cancel, they threaten me with it affecting my credit rating.
Now I am stuck, paying monthly subscription for a service that my children don't use.
Exemplar, improve your service or stop taking money off people for bad service.

8 September 2022
Unprompted review
Exemplar Education logo

Reply from Exemplar Education

Hi Fejiro,
We have thousands of happy customers on the programme, achieving fantastic results every day. Please contact our customer support team on 0800 1777 999. They are dedicated to making sure that every family on the programme is equipped with the materials and information required for success.

Rated 1 out of 5 stars

Exemplar “Mother of all Scams”

My experience with this company is terrible ….
Exemplar Education have unfortunately created a legally full proof mechanism of extorting funds from parents that are desperate for their children to improve educationally. Yet they don’t improve dramatically because the Exemplar device that’s given is flawed and riddled with technical issues and the support system is sub standard.
Exemplar lure parents with false promises of high academic achievements and is peddled by retired middle class woman who act as representatives that come to your home and prey on your insecurities about your children’s academic abilities. They then present a book like contract that’s not explained properly that binds you into a finance agreement with 3J Finance Ltd. It’s the most disgusting form of business imaginable because regardless of your financial situation or desperation they lock you into feudal like system that enslaves you and doesn’t allow you to leave regardless of whether you use them or not. I pray that this company is exposed for the harm it’s creating everywhere and people that have suffered by Exemplar and their cronies 3J Finance Ltd stand together take action against them.

21 September 2021
Unprompted review
Exemplar Education logo

Reply from Exemplar Education

Hi Riath,
As with all companies that offer financial products we must adhere to very strict rules and regulations and, in fact, we go to extraordinary lengths to explain exactly what those obligations are for customers. Our processes and paperwork go far beyond what is legally required and are far in excess of what the Financial Ombudsman Service, Financial Conduct Authority and the Consumer Credit Act recommend. We do this to make families aware of the obligations they're entering into as we want to be transparent from the outset.
Please contact our customer support team on 0800 1777 999 if you need any further information.

Rated 1 out of 5 stars

SCAM

I try this with my son but they made me pay£100 every month for 4 children and when I cancel the subscription they still asked for me to pay

29 August 2022
Unprompted review
Exemplar Education logo

Reply from Exemplar Education

Hi Ayah,
I can assure it is not a scam. We have thousands of happy customers who are achieving fantastic results on the programme every day.
When you signed up - you chose a minimum subscription period - after this period your cancellation can be actioned. the details are all on the paperwork that you were sent when you signed up. If you need any further details then please call our customer support team on 0800 1777 999

Rated 5 out of 5 stars

Bad not good at all

30 August 2022
Unprompted review
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Reply from Exemplar Education

Hi Nusrat,
Thank you for leaving your review.
We would like to have the opportunity to address any problems you are encountering so please contact the customer support team on 0800 1777 999 and they will be happy to help.

Rated 1 out of 5 stars

Unreasonably high priced useless product, Dull, unengaging, poor UI

Their website is very flimsy and not very user friendly. The questions on the assessments have incorrect answers for some of the lessons. Also the audio of the question is not properly synced with the written question on the screen. My son is not benefitting from it and struggles with it.
-- Further on to update as we progress

We were told that it will be very engaging and interactive. However the UI is very old style and doesn't engage kids very much. it is hard to get my son to sit and do the lessons on this. All what is happening is I am paying a hefty amount of money for something we are not using at all. I wish if I could cancel the subscription. I only came to know later that I was sold an useless product for an unreasonably high price turning to be a loan that I have to pay in full.

23 August 2022
Unprompted review
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Reply from Exemplar Education

Hi Mr Varshney,
Please contact us on 0800 1777 999 and speak with our dedicated customer support team. We have not had this problem reported to us by anyone else and our tech team are monitoring the website 24/7. We would like to look into this for you and see what is going on.
We obviously would never knowingly leave a customer not able to use the platform.

Rated 1 out of 5 stars

stuck into something that you can not…

stuck into something that you can not get out of i regret and the support is awful

20 August 2022
Unprompted review
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Reply from Exemplar Education

Hi Yasmin,
sorry to hear that you have not had a good experience with Exemplar.
Please contact us on 0800 1777 999, our customer support team are dedicated to helping our families get the absolute best results possible from the programme. We have thousands of happy customers, acheiving fantastic results and we want your family to be amongst them.

Rated 1 out of 5 stars

They are avoiding me completely

They are avoiding me completely. Havent sent out one certificate or resources as promised. On multiple occassions i have filled out a contact form and called in and left voicemails, no one has yet contacted me. Very outdated system, and I regret agreeing to contract because it is not engaging for my 4 year old at all. Would rather cancel my direct debit and deal with that hassle than be ignored but still charged.

4 August 2022
Unprompted review
Exemplar Education logo

Reply from Exemplar Education

Hi KS,
Thank you for taking the time to leave us your feedback,
We are sorry to hear that you have not been happy with our service.
We have thousands of satisfied customers whose children are using the programme and achieving fantastic results.

Our staff are dedicated to helping every student on the programme to get the best possible results with their maths and literacy.
Please contact our customer support team on 0800 1777 999 they will be more than happy to assist you with any problems your children are having using the programme.

Rated 4 out of 5 stars

My advice and credit to you

I learnt a lot of new things and if or when I need help or don't even understand it, YOU CAN HAVE A REAL TEACHER ON A MEETING TEACH YOU, but the only reason I gave it 4 stars was because they don't say what was wrong, you have to see and work it out yourself to, hopefully, get it right.

2 August 2022
Unprompted review
Exemplar Education logo

Reply from Exemplar Education

Hi Leah,
Thank you for leaving us your review.

We are glad that you are getting on well with the programme and that you are using the teacher line, please continue to do so as often as you need. I will pass on your comments to the teachers. Keep up the great work 😀

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