Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue. Eventually, Kanchana was able to guide thro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joana after contacting the first time and going on the live chat which took a while I felt I needed to call again as I was not happy about waiting up to 24hrs this amazing lady took 15mins than my 1hr... See more
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayo... See more
Company replied
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competit... See more
Company replied
Company details
- Internet provider
- Internet Service Provider
- Phone and internet services
- Telecommunications service provider
About Exetel
Written by the company
One Price. One Plan. No Gimmicks.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
Australia
- 13 39 38
- exetel.com.au
4.4
Excellent
10K reviews
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Great help
The technician was friendly, professional and very helpful. He was a clear communicator who made sure I understood what was happening and explained things really well. He resolved the issue quickly and then made sure I did not need help with anything else.
Great, prompt service. Thank you!
6 July 2025
Unprompted review
Reply from Exetel
Hi Sophie,
We appreciate you sharing your positive experience! We're so glad the technician was helpful, professional, and clearly explained the resolution. We are happy to hear that the service was prompt and effective.
Cheers,
Exetel
Great customer service and very helpful…
Great customer service and very helpful in setting up my modem
5 July 2025
Unprompted review
Reply from Exetel
Hi Utpal,
We're happy to hear that our customer service was helpful during your modem setup. Thank you for sharing your positive experience with us!
Cheers,
Exetel
The operator was easy to understand and…
The operator was easy to understand and very helpful in guiding me through the process of changing the NBN plan
5 July 2025
Unprompted review
Reply from Exetel
Hi Greg,
We're happy to hear that the operator was helpful and easy to understand while guiding you through the NBN plan change process. Thank you for your positive feedback!
Cheers,
Exetel
Resolved issue politely and expediently.
5 July 2025
Unprompted review
Reply from Exetel
Hi Paul,
We're happy to hear that your issue was resolved quickly and politely. Thank you for your positive feedback; it means a lot to us.
Cheers,
Exetel
Very friendly and patient
4 July 2025
Unprompted review
Reply from Exetel
Hi Krystle,
Thanks a bunch for taking the time to share your thoughts with us, we really appreciate it! Feedback like yours helps us keep improving, and we're always looking for ways to make things better based on what you tell us.
Cheers,
Exetel
Reply from Exetel
Hi Padma,
Thanks so much for sharing your feedback with us, we really appreciate it! Your input helps us improve and keep making things better for our customers.
Cheers,
Exetel
Super helpful service!
Super helpful service!
Helped me work my issue right away, so friendly and kind during the whole interaction! My service is all working again and im very happy!!
4 July 2025
Unprompted review
Reply from Exetel
Hi Dempsey,
Thanks a lot for your feedback, we really appreciate you taking the time to share your thoughts with us. It’s super helpful and gives us a chance to keep getting better. We’ll definitely take your suggestions on board as we work to improve our service.
Cheers,
Exetel
No issues with changing address
No issues with changing address. Quick and easy and fully explained process.
4 July 2025
Unprompted review
Reply from Exetel
Hi there,
Thanks so much for the great feedback! 😊 We're really happy to hear that your address change was quick, easy, and clearly explained. If you ever need help in the future, we're just a message away!
Regards
Minaj is very helpful and supportive…
Michael is very helpful and supportive answered all my querries
4 July 2025
Unprompted review
Reply from Exetel
Hi Alfredo,
Thank you for the wonderful review! We're so glad to hear that Minaj and Michael were able to assist you and answer all your queries. We'll be sure to pass on your kind words to them!
Regards
She was helpful and listened to my…
She was helpful and listened to my problem and tried to help
4 July 2025
Unprompted review
Reply from Exetel
Hi Goody,
Thank you for your kind feedback! 😊 We’re really pleased to hear that our team member took the time to listen and support you. If there's anything else you need, don't hesitate to reach out, we're always here to help!
Regards
Man you are an expert at what you do
Man you are an expert at what you do! You deserve a promotion. I have been very happy with Exetels service from the service tech who came to the one who abswered this evening thank you!
3 July 2025
Unprompted review
Reply from Exetel
Hi there,
thank you so much for the amazing feedback! 🙌 We're thrilled to hear you've been happy with our service, from the tech visit to your recent support experience. We'll make sure your kind words are passed along to the team. We truly appreciate your support!
Regards
Customer Resolutions
Certainly offered to sort out the…
Certainly offered to sort out the issues, went beyond other employees at Exetel .
3 July 2025
Unprompted review
Reply from Exetel
Hi David,
Thank you for acknowledging the efforts made to resolve your issues. We always strive to go above and beyond for our customers and appreciate your recognition. If there’s anything further we can assist with, please don’t hesitate to reach out.
Regards,
Customer Resolutions.
Very helpful solved the issue very…
Very helpful solved the issue very professionally
3 July 2025
Unprompted review
Reply from Exetel
Hi Amjad. Thank you so much for the incredible feedback! We're all about honest internet with honest pricing, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
Regards,
Customer Resolutions.
Was a member years ago but decided to…
Was a member years ago but decided to go with a different ISP that was offering better value.
Exetel then wanted to charge me 3 months for leaving a 'leave any time no contract' plan.
I then complained that this was not only unreasonable but downright shady.
To their credit they realised how monumentally stupid an wrong it was and refunded my money.
Now they are going all in the this new plan they're offering so I though ok didn't have a great experience last time but they saw reason and sense, maybe things have changed?
NOPE! I have been blocked from using their services.
Well within their right to do so, but this is the second slimy scummy thing they've done, imagine what they're doing behind the scenes.
Garbage slime soaked company imo.
3 July 2025
Unprompted review
Reply from Exetel
Hi, Thanks for bringing this to our attention. We take customer feedback seriously and apologise for any inconvenience. Please send us a direct message with your name, address, and contact details so we can review your concern and assist you further.
Regards,
Customer Resolutions.
Reply from Exetel
We're so glad to hear this, Mandy! Thanks for your feedback and taking the time to share your thoughts!
Regards,
Customer Resolutions.
Knowledgeable and helpful
Muhiz was very knowledgeable and helpful, ran tests and diagnosed the problem as an external DSL fault and referred to NBN co.
29 June 2025
Unprompted review
Reply from Exetel
Hi Richard,
Thank you for your time and feedback! We’re glad to hear our tech support agent was knowledgeable and helpful in diagnosing the issue. We appreciate you sharing your experience!
Regards,
Customer Resolutions.
She’s very experienced and knowledgeable
She’s very experienced and knowledgeable
2 July 2025
Unprompted review
Reply from Exetel
Hi John,
Thank you for your positive feedback! We’re glad to hear you found her experienced and knowledgeable. We appreciate your support!
Regards,
Customer Resolutions.
A big thankyou!
Firstly a big thankyou! Internet restored through reconfiguration of my modem.
This team member was so thorough, patient and helpful and did I mention polite.
Extremely pleased and very satisfied with the service given.
2 July 2025
Unprompted review
Reply from Exetel
Hi Robyn,
Thank you for your kind feedback! We’re glad your internet was restored and that our team could assist you patiently and thoroughly. We’re here if you need anything else!
Regards,
Customer Resolutions.
Fixing billing issue
Fallon could recognise the mistake made by the previous agent. She offered empathy and sorted out the billing problem.
2 July 2025
Unprompted review
Reply from Exetel
Hi Daniel,
Thank you for sharing your experience. We’re pleased to hear that Fallon was able to recognize the issue, show empathy, and resolve your billing problem. We’ll be sure to pass on your kind words! If you need any further assistance, feel free to reach out.
Regards,
Customer Resolutions.
Costumer service was very good
She was very patient, understanding, and well spoken
2 July 2025
Unprompted review
Reply from Exetel
Hi Bendu,
Thank you for your kind words! We’re glad to hear our team was patient, understanding, and clear in assisting you. We appreciate your feedback and are always here to help!
Regards,
Customer Resolutions.
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