ExitLag Reviews 383

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the staff, describing them as friendly, professional, and helpful in resolving issues quickly. People often find the service effective for optimizing game connections, leading to smoother gameplay and reduced ping. However, some people were dissatisfied with the subscription process, reporting issues with the subscription process after a free trial, or having difficulty canceling services. The minority of people were dissatisfied with customer service, mentioning slow response times, unhelpful automated replies, and a lack of flexibility or empathy when issues arose. Some customers also noted that the service did not always improve their connection or ping, and in some cases, even made it worse.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the support team for... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

User experience

Clients share ambiguous opinions on user experience. While some customers report a significantly improved... See more

Service

Consumers find service to be ambiguous, with some praising it as excellent, helpful, and fast, noting... See more

Subscription

Reviewers express significant dissatisfaction with the subscription process, primarily due to issues with... See more

Based on these reviews

Rated 3 out of 5 stars

Pros: (10 Months in Annual service Contract) it helps with lags Has a Varity of games it boost. Has good system features to help boost game and system. Cons: - Customer support not 24/7 -... See more

Company replied

Rated 4 out of 5 stars

In the past Exitlag worked very well. After I changed my ISP it didnt work that well anymore which is fine. I canceled membership but sadly they charged again (was using 6-month plan) After opening... See more

Company replied

Rated 2 out of 5 stars

Considering that I only had a three-day free trial of the program, I really don't want to write a bad review. I must admit that while the FPS boost does work (at least on my PC), it falls short of its... See more

Company replied

Rated 2 out of 5 stars

For a product that supposed to fix lags and network stability, I got huge spikes of 3 seconds during prime time, which results in instant death. So, without exitlag i have 100ms constantly, with... See more

Company replied


Company details

  1. Software company

Written by the company

You'll always be patched through the most optimized route while on our system, guaranteeing a more stable server connection and better gameplay! https://www.exitlag.com/


Contact info

3.4

Average

TrustScore 3.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

ExitLag is committing borderline fraud

ExitLag is committing borderline fraud. I bought 1 month of it, and cancelled it - which should have cancelled my entire subscription. I received an email that said I would not incur any future charges, and I can get the service for 30d and be done with it. A month later, I got charged again. I made support ticket, and the agent who replied was very unprofessional and told me I resubscribed the SAME MINUTE I cancelled, and showed some log to prove it. I replied that it was obviously impossible for me to cancel my subscription and immediately reactivate it within the same minute, to which they have fully ignored me for 2 days.

Their service is a sham, although I was stupid enough to buy it so I am not leaving the bad review because of that. If you search up online, many people have the same experience of getting double charged for months on end - especially those who don’t check their banking statements.

This cannot be legal and is pretty much fraud, it’s insane that they have gotten away with it for this long. Unreal.

20 June 2025
Unprompted review
Rated 3 out of 5 stars

Pros and cons.

Pros: (10 Months in Annual service Contract)
it helps with lags
Has a Varity of games it boost.
Has good system features to help boost game and system.

Cons:
- Customer support not 24/7
-may Betray trust.
- they seem to think they can take money when they want,rather than the Annual date assigned by invoice which both parties seemingly agreed on.
-They cancel your subscription if you do not have an active card on it (which allows them to do the action above)

I might look for another organization because if i can't trust you to follow a contract that you Made..how can i give you access to my funds?

20 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

Hey there!

I've requested some information in order to check what happened!

Hope to hear from you soon.

Rated 1 out of 5 stars

Predatory auto renewal that charges you…

Predatory auto renewal that charges you before your subscription expires to prevent you from cancelling. Support refuses to refund and the second charge is more than the initial one

16 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

Hello there.

I've requested some information in order to check what happened.
Waiting you to reply!

Rated 2 out of 5 stars

Did work for ping. Other issues though...

Did improve my ping some 20-25 ms from 60 some to 44 ish. The game in question however rainbow six siege x is now crashing continuously to the point that I can't even play the game anymore.

17 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

Thanks for your feedback! We’re glad to hear your ping improved, but sorry to hear about the crashes. Please reach out to our support team so we can help troubleshoot and get you back in the game.

Rated 5 out of 5 stars

Exitlag is a gamechanger

Exitlag is a gamechanger, ping went from 30 - 10. Game is way quicker and smoother now. Absolutely worth trying out!

15 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

We're glad to hear ExitLag made such a big difference for you! Enjoy the smooth gameplay and count on us whenever you need. 🎮🔥

Rated 1 out of 5 stars

horrid product

got 30 day free trial from discord and i tried it out, one of the worst products ive ever tried, wouldnt be surprised if it was a virus, my windows explorer is now broken, cant even open folders

when i first used it it made my computer stay in the load up screen for hours before letting me in, and even now i finally managed to install it i still get buggy settings, and my internet is 25% slower now

worst lag tweak product ever, i would recommend not using any

even when i contacted support (made a ticket with their discord) i was told to contact microsoft?? as it was a windows problem?? bro my computer has never recovered

im considering just factory reseting at this point

13 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

We're really sorry to hear about your experience. ExitLag is designed to improve gaming performance and is thoroughly tested to ensure safety. Please reach out to our support team so we can investigate the issues with your setup and help resolve them.

Rated 1 out of 5 stars

only makes u lag

only makes u lag. lost a ranked match because of the lag. thanks.

14 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

We’re sorry to hear about the lag issues you experienced. Our goal is to improve your connection, so please reach out to our support team — we’d love to help troubleshoot and get you back on track.

Rated 5 out of 5 stars

GUS for President!!!!

GUS is amazingly wonderful during our conversation. He was able to address everything and he did it swiftly. That's one trait of CS that we consumer would like to have.

13 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

Thank you so much for the kind words! We’re glad Gus was able to assist you quickly and effectively. Our team is always here for you. 🙌🔥

Rated 1 out of 5 stars

Did not gave a solution

Did not gave a solution, just left and closed the ticket

11 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

We’re sorry to hear the issue is still ongoing. Your satisfaction is important to us — please don’t hesitate to reach out again so we can work together to find a solution.

Rated 1 out of 5 stars

Stay away

Claimed one month for free, installed it, used it and lost internet connection on pc, and it doesnt want to restart...

Just dont make my mistake

8 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.

If it doesn't work correctly, something may be wrong. In some cases, small adjustments to the settings can significantly change the result.

It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.

That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D

But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, email or our Discord channel, is that ok?

Rated 1 out of 5 stars

Ruined my internet

TERRIBLE experience with this software. Saw a free month trial in my discord gift inventory and decided to try it just for review reasons (I personally only get 20-50ms ping on my games so I didnt need the product, just wanted to see if I should recommend it to people). INSTANTLY my apex games went upwards of 1000ms ping constantly, only dipping down to 50 for a few seconds. Another weird thing is ALL my apps were affected, not just the processes I created new routing for. Discord, apex, opera, EVERYTHING. To make matters EVEN worse, these issues persisted for me even after fully uninstalling all traces using RepoUninstall. In the event that this is all a crazy coincidence and exitlag has nothing to do with this I can easily take this down and post an update, but so far this product has been my personal nightmare when it comes to working with internet. Also my trials were card free so I believe they might have fixed their subscription policies, but I never got to that point so I cant say for sure.

6 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.

If it doesn't work correctly, something may be wrong. In some cases, small adjustments to the settings can significantly change the result.

It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.

That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D

But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, email or our Discord channel, is that ok?

Rated 5 out of 5 stars

Great understanding of the situation

Great understanding of the situation and providing effective solution in short time period has earned my trust on the ExitLag Team.

6 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

Thank your for your positive feedback! We really appreciate it

Rated 1 out of 5 stars

.Their servers crashed on me almost every 20 mins..

I got it with the discord free trial and wanted to see if it helped with anything,I already have a good connection.Their servers crashed on me almost every 20 mins and I got packet loss in almost all important moments(playing Apex) as per performance I noticed it dose 0 I already have a pretty good pc but did not see even 10 fps better with the game boosters actually they "fked" my pc,every time I booted up all my apps went unresponsive for the first 2 minutes and after tweaking with the sartup apps exitlagg was the problem I.I understand this app is for the people with bad connection but it should not have this many problems if u have a good connection and if they reply it is for bad connection that is bullshit,if it cannot work on stable connection it will be even worse on unstable ones.Oh And the site was down every 5minutes when I tried downloading it but I am not counting that in my rating,i am rating only the network problems.

5 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.

If it doesn't work correctly, something may be wrong. In some cases, small adjustments to the settings can significantly change the result.

It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.

That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D

But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, email or our Discord channel, is that ok?

Rated 1 out of 5 stars

It's Useless...

I got a 30 day free trial, if you're thinking of actually buying it, read this review properly.

It did nothing to improve my FPS and Ping. I ran a lot of the tweaks (all of them), tested stuff and no difference.

As a tech enthusiast I know that RAM and storage upgrades are the best ones to make your system faster.

If your computer is running slow, I'd suggest switching to Linux if you're already not using it, but it isn't necessary if your computer runs Windows or MacOS smoothly.

Warning: if you switch from MacOS to Linux you won't be able to return to MacOS.

I see that ExitLag responded.
It didn't do anything to improve my ping either, like I mentioned in the review.

4 June 2025
Unprompted review
ExitLag logo

Reply from ExitLag

ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok

Rated 4 out of 5 stars

(Depends The User)

Depends alot the user that uses ExitLag cause for some it will not work or work So its a mix also I should love to add that I do love their Website and everything but price for a software to fix ping is kinda ehh. I should preffer a seperated free version that lowers ping only and the premium option pay for like 3,99 dollars or whatever price. Overall 4/10

23 May 2025
Unprompted review
ExitLag logo

Reply from ExitLag

We appreciate your feedback! Thanks!

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