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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and proactive approach, making onboarding and support interactions highly effective. Many people highlight the excellent customer service, noting quick responses and a professional, supportive team that goes above and beyond to resolve issues and provide strategic guidance. The platform is often described as a valuable tool for managing LinkedIn outreach, saving time with its automation features. However, some customers also noted that the user experience and interface can be confusing and not always intuitive, requiring a learning period. A few people mentioned encountering issues with their LinkedIn accounts, and some experienced difficulties with customer support regarding inconsistent information or problems with account cancellations and refunds.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the team's helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience. Many customers praise the platform's ease of use,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Social media

Clients share ambiguous opinions on social media. Many reviewers praise the tool as the best option for... See more

Marketing

Users describe positive interactions with marketing. Many customers appreciate the helpful guidance provided... See more

Based on these reviews

Rated 5 out of 5 stars

Neville went above and beyond during my Expandi onboarding. He didn’t just walk me through the platform — he took the time to explain how to actually use it strategically, sharing tips, best pract... See more

Rated 5 out of 5 stars

Neville was super helpful on our onboarding/strategy call. He walked me through the right settings and explained the practical differences between the different campaigns. The biggest value was learni... See more

Rated 5 out of 5 stars

Neville was precise and patient. I was very frustrated before this call. I thought I would be able to set up and get started by myself but there were a few hurdles the last of which was that my data f... See more

Rated 5 out of 5 stars

I'm in the middle of a trial, after doing a trial with HeyReach. There's a learning curve, but Expandi definitely has more granular control and visibility than HeyReach, and they are rolling out more... See more


Company details

  1. Internet marketing service

Written by the company

Expandi is a LinkedIn automation tool that enables you to outreach leads using an omni-channel approach. With Expandi, you don’t have to be a LinkedIn expert to get results and supercharge your LinkedIn outreach game Contact your prospects on LinkedIn and by Email via smart automated sequences. Launch your first campaign in 15 minutes and see results in 24 hours.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

203 reviews

5-star
4-star
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1-star

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Customer Service

I just started my coaching business a few months ago and decided to try Expandi as part of my LinkedIn marketing outreach. I have to say, it has been a really great tool to help me in my automation efforts. Initially, I had a lot of questions when I was just starting out, but Expandi's customer support team was always responsive and quick to help me find a resolution. Highly recommend!

2 August 2022
Unprompted review
Rated 4 out of 5 stars

Great tool for Li automation

Expandi is a really great tool for Li automation. To be frank, I had a lot of questions and issues when I was just starting to use it. However, the customer support team is very helpful and well-aware of all the peculiarities. Feel free to contact them anytime, they will answer all of your questions very fast!

2 August 2022
Unprompted review
Rated 5 out of 5 stars

It's the best example of perfect…

It's the best example of perfect onboarding and service. Expandi just raised the bar among other SaaS even mature corporations. All parts of my customer journey was served on a high level. There were my questions, payment issues, technical consultations, a lot of things but all of them were managed pretty well. As for a product I would say that Expandi delivers all that they promise and nothing less or more. If you do understand how outreach works - you will enjoy it.
Special credits to Amy and Patricija who proves that care about customers are not just empty words for Expandi.

2 August 2022
Unprompted review
Rated 5 out of 5 stars

All the tools in one subscription

Expandi came along just at the right time. I found several supplier that offered tools and services I wanted, but Expandi offered them all as part of the same service under one subscription, and all in a safe way that doesn't risk being flagged by LinkedIn

27 July 2022
Unprompted review
Rated 5 out of 5 stars

I'm happy with Expandi

Actually, I'm using Expandi for more than 1 year, and honestly, I'm planning to proceed with my journey with Expandi in the nearest future. For me everything is clear and my automation via Linkedin outreach increased a lot compared to the manual approach.
There is only one thing that I used to it, it's a new beta version. It took some time for me to get used to the new interface and functionalities.
As of now, everything is ok and I'm really to happy be among Expandi's clients.

21 July 2022
Unprompted review
Rated 1 out of 5 stars

Very hard to use the software.

Very hard to use the software and you can tell it is new and not very well laid out.
I paid and eventually figured it out after a lot of hrs.
I just wanted to change my email address in the system, they made me a new account and the nightmare began.

After so many emails I cannot be bothered to count. I am still not able to access my account, 3 weeks later!
Don't use!

5 January 2022
Unprompted review
Expandi logo

Reply from Expandi

Hey Gary, I am sorry to hear you had difficulties when using Expandi. We would be happy to get to the bottom of the problem and get your account up and running. I have sent you an email, but you can also contact support@expandi.io and I will be happy to jump into a call with you to figure out your case.

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