Expat Tax Online Reviews 1,868

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service as excellent, highlighting the professionalism and helpfulness of the staff. Many people appreciate the outstanding customer service, noting the team's responsiveness and clear communication throughout the process. The user experience is consistently described as smooth and straightforward, making complex tasks feel easy. However, some customers also noted that the turnaround time for tax preparation was not as quick as with other providers, and a few found the web portal a bit challenging to use initially. Despite these minor points, the general sentiment remains highly positive, with many reviewers expressing satisfaction with the overall efficiency and support received.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Many reviewers praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and quick... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

I moved overseas 8 years ago and didn’t realise my tax obligations to the US. Expat Tax Online so seamlessly helped me get back into compliance with the IRS. They thoroughly covered all financial base... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more


Company details

  1. Tax preparation service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful

Andrea and Clarke were very informative and helpful with my questions.

18 September 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing Decline in Service and Now Facing Late Filing

I’ve used Expat Tax Online for several years and the service has generally been good. Unfortunately, this year has been a different story and very frustrating...

I submitted all required documents back in April, and since then, I’ve had minimal communication from their team. A couple of days ago, I was told I needed to log into a new platform to access additional forms that must be posted by me within 3 days.

The problem? I can’t access the platform, the forms are nowhere to be found, and no one has responded to my emails asking for help. As a result, my tax forms are now going to be late, despite me doing my part months ago.

Very poor service and extremely disappointing for a company I had previously trusted.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I feel completely safe with Expat tax…

I feel completely safe with Expat tax as they understand my position living in Australia and know exactly what I need to complete to ensure that the US is fully aware of my foreign work commitments. They make the process seamless and I feel confident in my taxes being completed at the highest level.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent compromise between hiring an expert and struggling with a software-tool

Excellent compromise between hiring an expensive accountant and struggling with a bare-bones software tool. I’ve used Expat Tax Online since 2017 and have always found their service helpful & friendly. When something isn’t clear during the process, they get right back to me with an explanation that I can understand.
Thank you, Regina and Roshiela, for guiding me through tax season!

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Knowledgable

I have been dealing with Expat for many years now for myself and my daughters US Taxes and they have always been very excellent with communication, are reliable and knowledgable. The price is always very reasonable as well. This year Andrea is helping us and as always things are going smoothly.

Debbie Bechard

3 September 2025
Unprompted review
Rated 5 out of 5 stars

It's great working with ExPat!

It's great working with ExPat as they understand the customers need all the help & guidance they can get!
They ask for very specific information and guide you on how to upload documents, etc.
Frequent reminders really helped someone busy like me!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Trustworthy and Knowledgeable

I have used Expat Tax Online for 6 years now. I highly recommend them to anyone that needs help filing taxes from abroad. They are knowledgeable, helpful, and help keep me on top of all deadlines. They are very personable each and every year and I know I am in safe hands when they file my taxes.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Choosing Expat Tax Online is the best decision

Choosing Expat Tax Online to help me file my past taxes while living abroad was the best decision. Andrea was excellent, very patient and giving me top tier customer care during this process. Answering every question and was very detailed in what was need from me. I would highly recommend this service to anyone in need.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

I was very pleased with the service of how my taxes were prepared. Thank you very much, Regina for supporting me along the way. I am looking forward to using your tax service next year again.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jean Pring sent us clear communications and updates to let us know how things were going. They have a great understanding of what is needed for tax and so we felt we were well looked after. Thank you!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

An easy process.

Getting the tax return completed proved fairly painless.
Andrea kept us up to date in an efficient & timely manner.......so many thanks to her for this important process.
Questions asked were promptly answered mainly by Andrea Miguel.
The initial questionnaire is very comprehensive & easy to complete.

8 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look