Expat Tax Online Reviews 1,868

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service as excellent, highlighting the professionalism and helpfulness of the staff. Many people appreciate the outstanding customer service, noting the team's responsiveness and clear communication throughout the process. The user experience is consistently described as smooth and straightforward, making complex tasks feel easy. However, some customers also noted that the turnaround time for tax preparation was not as quick as with other providers, and a few found the web portal a bit challenging to use initially. Despite these minor points, the general sentiment remains highly positive, with many reviewers expressing satisfaction with the overall efficiency and support received.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Many reviewers praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and quick... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

I moved overseas 8 years ago and didn’t realise my tax obligations to the US. Expat Tax Online so seamlessly helped me get back into compliance with the IRS. They thoroughly covered all financial base... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more


Company details

  1. Tax preparation service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ulebert and Jennie stars

Ulebert and Jennie were extremely helpful and responded super quickly to all my queries. The online system was quite a lot for me to collate old bank statements and filling it all in took time but I saved so much money (I am talking about £8,000)it was worth doing the leg work myself. As I said the consultants held my hand all the way and no question was a silly question. Thank you everyone

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

After using another online tax service the previous 2 years, I wasn’t happy with the service I received. I found Expat tax online to be a far better experience for a lot less money. Having to file a US return every year is a drag and Expat tax made it easy. Andrea was extremely responsive to any queries I had, and helped me through the process from start to finish. I will definitely be using them again moving forward and hope Andrea is still there next year.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Honestly, one of the best service providers for tax preparation I’ve ever come across. They’ve updated their process this past year, I thought last year‘s updates were amazing and this year‘s updates are even better and make the process that much more straightforward. I will of course be back next year and into the future.
Their team is all over it and are extremely pleasant to work with
Thanks so much again!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient

Polite and helpful - straightforward, efficent, informative and reliable, as well as extremely good value given the extortionate fees charged elsewhere.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online were very good

Expat Tax Online were quick, correct, made sure I supplied all the necessary documentation and kept me informed of their progress. They are also priced reasonably and I feel confident that my US tax forms and FBAR’s are correct and will pass muster. I shall be using them again next year.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service again this year

Great service again this year! I’ve been using Expat Tax Online for a few years since they helped me get on track with the Amnesty Program. They continue to make the process as straightforward as possible, and are very responsive when questions do arise. I really liked the new portal this year, as well as the built-in chat system (where you message with an actual person) when you do have a question. Thanks again, Team!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Expat Tax Onlineat…

I had a fantastic experience with Expat Tax Online. They reached out to me early with my tax package, which gave me plenty of time to get everything sorted. Throughout the process, they were incredibly patient, never rushed me, and were genuinely pleasant every time we spoke.

Once I submitted my information, the service was impressively quick — my taxes were prepared much faster than I expected. Overall, the whole experience felt smooth, supportive, and very professional. Highly recommend.

28 March 2026
Unprompted review
Rated 4 out of 5 stars

Expat Tax makes filing easy for expats!!

Everything went pretty smooth. The customer service is great. I did struggle a bit this year completing the questionnaire on the iPad. I’ll go back to doing it on the computer next year. I have been using Expat Tax for over 5 years and they make filing for expats super easy and stress free!!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Seamless communication

From the start of the year with gentle reminders, to final signed submission for IRS filing, the communications have been professional and helpful. The chatbot element on their new secure portal also helps with any questions in real time which expedites the whole process. A special mention of Andrea who was always available with the perfect amount of friendly encouragement. Thank you Expat Tax Online!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

A stellar tax team

A stellar tax team, where every step is made seamless. Service is personalized--several team members are in touch, and I could email any one of them along the way for insight or help with the questionaire. Everything is taken care of, and it really feels like pros are working on your taxes with a high level of detail and care. I've used them both inside the US and abroad, and am so happy with the service.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

professional, quick and friendly (can only recommend)

Super friendly and professional team! Even though everything was remote and by mail, the communication was very easy and I always got a quick and detailed answer to every single question (even though I had a lot). I can only recommend Expat Tax Online, thanks again Geraldine, Pauline and rest of the team :)

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Very responsive and helpful. The new OneTax App is effective and easy to use.
You are basically 'hand-held throughout the whole filing process..I would have no hesitation in recommending them to other expats!

20 March 2026
Unprompted review

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