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CALL FOR AWARENESS: EXPEDIA REFUSES REFUND AFTER HOSPITALIZATION

Dear friends and fellow travelers,

I would like to share my experience with Expedia, hoping to warn others and to find people who have had similar problems.

Together with my son, I booked a business class trip from Brussels to Miami and Nassau and back to Brussels through Expedia, for a total of €7,808.
Shortly before departure, my Son was unexpectedly hospitalized and, of course, unable to travel.

The cancellation was reported on time, with all required medical certificates and supporting documents.
According to Expedia’s own contractual terms, in the case of a regular cancellation (without illness), a penalty of €1,378 per person would apply, which would result in a refund of €5,052.

However, in the event of illness or hospitalization, the contract clearly states that a full refund should be issued.

To this day, Expedia has not refunded anything, neither the €5,052 that would be due in a normal cancellation, nor the full amount owed under their illness policy.

What followed was months of endless excuses and broken promises:
• We were repeatedly told to be patient,
• Then came all sorts of irrelevant explanations and delays,
• Eventually, Expedia even promised repayment in writing.

After months without any progress, we involved a lawyer.
When Expedia received the legal notice, they again claimed that payment was on its way, and then suddenly stopped responding altogether.

We have now taken legal action, and what we discovered is shocking:
The so-called Expedia “office” in Belgium, located at Kunstlaan 56 in Brussels, turned out to be nothing more than an empty room, a single desk and chair, with no staff or actual activity.
Our bailiff confirmed that this entity has no assets, which means that even with a court judgment, there may be nothing to collect.

Meanwhile, Expedia continues to operate worldwide, and it is clear that we are not the only ones facing this kind of issue.

That’s why I’m reaching out: SHARE THIS AS MUCH AS POSSIBLE PLEASE
Has anyone else experienced similar problems with Expedia regarding refunds or cancellations?

Please share your experience in the comments or by private message.
Together, we can:
• share information,
• warn others,
• and possibly take collective action.

Please SHARE THIS POST WIDELY so more PEOPLE BECOME AWARE of these practices.
No one should have to fight for month ‘s for a rightful refund after being hospitalized.

Thank you for your support and for helping spread the word 🙏

Shake hands with these people and you need to count your fingers afterwards!

Back in January I used Expedia to book a Hertz car to make a trip from Brussels to the UK to collect some personal belongings from my parents' home. Cost of car hire €165.

When, in February, I turned up to collect the car I was told that the UK had recently been added to the Hertz list of excluded countries and that I could not take the car. This list of countries is three levels down in the terms and conditions.

After some frantic scrabbling around, I managed to hire a suitable car. I logged on to Expedia to cancel the original order but found the cancel option no longer available. I contacted Expedia to be told that car hire cancelation was only available up to the appointed collection time. I had missed this by 10 minutes.

Customer Services at Expedia have been unable to tell me when the UK was added to the Hertz excluded list. Expedia were also unable, or unwilling, to say whether Hertz had been paid for the booking.