It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
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In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
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I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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It doesn't really make any difference…
It doesn't really make any difference it only detects certain bills unfortunately. Total waste of time.
25 April 2026
Reply from Experian
Hi Jonathan. Thank you for the feedback. We’re sorry that we didn't meet your expectations and understand that you were hoping for a different result with Experian Boost®. However, it is not a guarantee that your score will go up. Each person who uses Experian Boost® will have a different result. Some people see a big boost and some do not see a boost at all.
Here are some of the reasons why qualifying accounts may not be found:
•Accounts are paid by non-electronic means such as cash, check, or money order.
•The utility or telecom payee name may not be recognized at this time.
•There is not enough recent/recurring payment history for qualifying accounts. Experian Boost currently requires at least 3 recent payments.
•Do you make the payments each month without skipping a calendar month? For example, if you pay a utility bill quarterly (2 payments in 6 months) that account will not be recognized.
•The bank does not give access to enough account history
•Some municipalities do not differentiate between utility payments, parking tickets, or court fees, only identifying the payee by municipality name (e.g., “Anytown fees”). If you have any questions or need assistance, please reach out to us. Thanks. -Karen
This was quick
This was quick, insanely easy and bumped my score up 18 pts instantly!!!
27 April 2026
Reply from Experian
Hi Fletcher. We're happy to hear that our service was quick and easy for you. It's great to know your score improved so significantly! Thanks for your positive feedback. -Katherine
I have a car loan with GM since Dec…
I have a car loan with GM since Dec 2024
Always paid on time it is not listed
I called GM they told me they report to credit bureau. I connected my checking Experian should see it and it needs to be reported!
3 December 2025
Reply from Experian
Hi Susan. Although Experian would like every credit account to be reported, creditors are not required to report account information to the credit reporting companies. The U.S. credit reporting system is completely voluntary. Federal laws, including the Fair Credit Reporting Act, specify requirements for lenders if they choose to report your account information.
Always review your report carefully. In some cases, an account may be appearing under a different business name than the one you know it by. For example, it may be reported using an abbreviated form of the business name, or under the name of the bank used to finance the account, rather than the name of the retail store.
If you have already obtained a copy of your credit report directly from Experian and have verified that the accounts in question are not appearing, contact your creditors directly to inquire whether or not they report to any of the credit reporting companies. We hope you found this information helps you. -Katherine
thank you for the boost I only wish my…
thank you for the boost I only wish my report wasn't so low o keep working on it trying to get my score back so it's at least respectable thank you for your help
17 April 2026
Reply from Experian
Hi Robert. We appreciate you sharing your thoughts. We're glad the boost was helpful. We wish you the best in your efforts. -Katherine
finally have some way to control and monitor progress
I now have timely information that allows me to plan and maintain my credit card activities and balances in one place
1 January 2026
Reply from Experian
Hello Bryan. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
It WORKS. Paid my phone bill and gained 16 points
It is definitely been a huge help. I paid my phone bill and gained 16 points and it told me that if I pay my Consumers energy bill as well. It gave me for instances on what my points gained could be.
25 April 2026
Reply from Experian
Hello Shannon. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 16 points! We appreciate your time and have a good day! -Karen
Experian, a great app to use
Experian, through emails, constantly keeps me updated on my FICO score, cards I am eligible for, loans I am eligible for, how to boost my FICO score, BOOST which raised my FICO score, etc. It is a good app that is very useful 👍🏼💪🏼💯
25 April 2026
Reply from Experian
Hello Charles. Thank you for your feedback. We are happy to know that you have found the information we provide useful. We appreciate your time and have a good day! -Karen
Awesome¡!!!
26 April 2026
Reply from Experian
Hello Andres! Thank you for your feedback. It’s awesome to hear that you like our app. We appreciate your time and have a good day. -Karen
Reply from Experian
Hello Ernest. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Instant credit gratification!
26 April 2026
Reply from Experian
Hello Joel. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Kaiser! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
It was hard to get hold of anybody from…
It was hard to get hold of anybody from boost.\n Try to fix the issue every time I call is that they have difficulty to get team members. To assist you and you call back
4 January 2026
Reply from Experian
Hi Jesus. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
Wont let me log in won't let me change…
Wont let me log in won't let me change password when I was logged on few mo months ago had someone else's credit on my report contacted them but they told me I had to contact the creditors but they told me experian had to do it as they where reporting it conflicting information
26 April 2026
Unprompted review
Reply from Experian
Hi David. Thank you for the feedback. We're sorry to hear you are having trouble accessing your account. We understand your concern and frustration. We'd be happy to look into this for you. Can you please reach out to us for further assistance? Thanks. -Karen
This company had helped me with my…
This company had helped me with my score it is amazing how it's going I'm glad I chose experian
25 April 2026
Reply from Experian
Hi Melinda. We're happy to hear that we could assist you with your score! We are glad you chose us and appreciate your feedback. Have a great day! -Lori
I had great credit scores before an…
I had great credit scores before an illness and a fee delayed resulting in a brief interruption in my usual prompt payment.
ALL debt is paid in full yet my score is still not considering it! I did not “settle debt”, I paid all!
1 February 2026
Reply from Experian
Hi Larry. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. We understand the concern with your score. Anything that changes on your report has the ability to impact your score. There are a lot of factors that go into the calculation of your FICO® 8 Score. The primary factors are payment history, balances on your open accounts, the average age of accounts in your report, the types (mix) of accounts, and the number of recent credit inquiries. There are usually subsets of those primary factors that are being calculated as well. Below are the factors in which the Experian® score is calculated: Payment History - 35% Amount Owed - 30% Length of Credit History - 15% New Credit - 10% Types of Credit Used - 10%. Thanks. -Karen
The ease of working within the app
24 April 2026
Reply from Experian
Hello Clora! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello George! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Paul. Thank you for the feedback. We're excited to hear that you were able to Boost your score. We appreciate your time and have a good day! -Karen
Boost my score by 20 points in a month!
18 April 2026
Reply from Experian
Hello Richard. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 20 points! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Debbie. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
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