It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
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In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
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I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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Easy navigation
22 April 2026
Reply from Experian
Hello Rochelle! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to navigate. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Kevin! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
I like how Experian boost found my…
I like how Experian boost found my subscriptions and added them automatically.
22 April 2026
Reply from Experian
Hello Andrade. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature. We appreciate your time and have a good day! -Karen
I mailed my dispute letter with all…
I mailed my dispute letter with all your paperwork marked to show proof of only one residence not two One account had fraud signature Janice Dice formerly nit to be used Mcwain
20 December 2025
Reply from Experian
Hi Janice. Thank you for the feedback. We understand your concern and are sorry to hear that you may have inaccurate information on your credit report. If you would like further assistance or additional information on how to contact our dispute department, please reach out to us. We will try our best to address your concerns. Thank you. -Karen
This increased my fico score by 35…
This increased my fico score by 35 points instantly!
21 April 2026
Reply from Experian
Hello Jessica. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 35 points! We appreciate your time and have a good day! -Karen
Doesn't give me all my bills waste of…
Doesn't give me all my bills waste of time your only gathering information to sell
22 April 2026
Reply from Experian
Hi William. Thank you for the feedback. We understand the concern with Experian Boost® not finding your utility bills. Here are some of the reasons why qualifying accounts may not be found:
•Accounts are paid by non-electronic means such as cash, check, or money order.
•The utility or telecom payee name may not be recognized at this time.
•There is not enough recent/recurring payment history for qualifying accounts. Experian Boost currently requires at least 3 recent payments.
•Do you make the payments each month without skipping a calendar month? For example, if you pay a utility bill quarterly (2 payments in 6 months) that account will not be recognized.
•The bank does not give access to enough account history
•Some municipalities do not differentiate between utility payments, parking tickets, or court fees, only identifying the payee by municipality name (e.g., “Anytown fees”). If you have any questions or need assistance, please reach out to us. Thanks. -Karen
How fast my score went up
21 April 2026
Reply from Experian
Hi Dwain. We're happy to hear that your score improved so quickly! Thank you for sharing your wonderful experience with us. -Katherine
GREAT!!!!!!!!
21 April 2026
Reply from Experian
Hello John! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
Experian Boost…
On Experian Boost I was only able to place one bill at a time from my bank, then you chose to find, what you thought was a current bill and use them, when those were bills I no longer have as an existing bill.
21 April 2026
Reply from Experian
Hi Linda. Thank you for the feedback. We understand the concern with Experian Boost® not finding your utility bills. Here are some of the reasons why qualifying accounts may not be found:
•Accounts are paid by non-electronic means such as cash, check, or money order.
•The utility or telecom payee name may not be recognized at this time.
•There is not enough recent/recurring payment history for qualifying accounts. Experian Boost currently requires at least 3 recent payments.
•Do you make the payments each month without skipping a calendar month? For example, if you pay a utility bill quarterly (2 payments in 6 months) that account will not be recognized.
•The bank does not give access to enough account history
•Some municipalities do not differentiate between utility payments, parking tickets, or court fees, only identifying the payee by municipality name (e.g., “Anytown fees”). If you have any questions or need assistance, please reach out to us. Thanks. -Karen
BE AWARE OF EXPERIAN SHADY BUSINESS…
BE AWARE OF EXPERIAN SHADY BUSINESS PRACTICES; Experian MISLED Me and HURT My Credit Score
Experian promoted a “no approval, no ding” offer that convinced me to apply for a credit card, AMERICAN EXPRESS. What they DO NOT TELL you is that the BANK still performs a HARD INQUIRY even if the APPROVAL IS USLESS.
I have A CREDIT OF 730+, I was approved for a $1,000 limit — something I never wanted or need it — and the hard pull DROPPED my credit score.
If I had known this, OR IF I HAD READ THE NEGATIVE REVIEWS ABOUT EXPERIAN, I would never have applied. Experian should not advertise WHAT they CANNOT CONTROL, and should do what they can control, which is credit monitoring. This feels DECEPTIVE and HARMFUL to consumers trying to protect their credit AND FINACIAL HEALTH.
16 April 2026
Unprompted review
Reply from Experian
Hi Antonio. Thank you for your feedback. We’re sorry that we didn't meet your expectations. This offering is designed to help protect your credit score by ensuring that a hard inquiry is not made on your credit report if your application is declined. This means you can explore credit card options with greater confidence, knowing that unsuccessful applications won't negatively impact your credit.
It's important to note, however, that if your application is approved, the standard process applies. The lender will perform a hard inquiry on your credit report to finalize the credit card issuance, which may affect your credit score.
Additionally, the feature includes the following clarification:
"Apply for cards labeled 'Appy with Confidence' will not impact your credit scores if your application is declined. However, if your application is approved, a hard inquiry will be conducted-even if you are unable to complete final verification-which may affect your credit scores." -Karen
Reply from Experian
Hello Lakeisha. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Really lits the score
It was encouraging to see my score go up 15 points as I'm trying to reestablish a good credit score.
20 April 2026
Reply from Experian
Hello Lila. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 15 points! We appreciate your time and have a good day! -Karen
Excellent!
20 April 2026
Reply from Experian
Hello Cynthia! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
awesome great insight
20 April 2026
Reply from Experian
Hello John! Thank you for your feedback. It’s awesome to hear that you like our app. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Walter. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
It was easy to use and really helped…
It was easy to use and really helped boost my credit score.
17 April 2026
Reply from Experian
Hello Michele. Thank you for the feedback. We're excited to hear that you were able to Boost your score and found it easy to use! We appreciate your time and have a good day! -Karen
Great idea to have this option to boost…
Great idea to have this option to boost credit. Thank you!!
20 April 2026
Reply from Experian
Hello Alcenir! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
One of the most useless anti consumer agency imaginable.
Imagine if you would the most useless customer service imaginable then combine that with a website that simply refuses to allow you any kind of self service option. I was attempting to start a dispute for some incorrect information. Remarkably, Experian stated they were unable to process the dispute online and I was directed to contact customer service wherein I was gate kept by a automated chatbot that refused to transfer me to a human agent.
21 April 2026
Unprompted review
Reply from Experian
Hi Austin. Thank you for the feedback. We understand your concern and are sorry to hear that you may have inaccurate information on your credit report. For security reasons, some information cannot be disputed online and must be communicated directly to the disputes department.
If you would like further assistance or additional information on how to contact our dispute department, please reach out to us. We will try our best to address your concerns. Thank you. -Karen
Reply from Experian
Hello Velvia. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 21 points! We appreciate your time and have a good day! -Karen
It has helped me get my credit back on…
It has helped me get my credit back on track and keeps up with my info. It honestly surprised me.
21 March 2026
Reply from Experian
Hello Michael. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
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