Experience It Now Travel Reviews 

97
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, patient, and thorough when discussing holiday plans and exploring various options. People deeply appreciate the personalized approach, noting that agents take ample time to understand individual requirements and secure wonderful deals. Travelers also note how quick and straightforward the booking procedure is, successfully taking all the unnecessary stress out of planning trips. Many loyal consumers mention returning year after year because they consistently receive dependable support, clear communication, and helpful travel documentation. Reviewers consistently state that nothing is ever too much trouble for the team when managing their upcoming adventures.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with the stress-free booking... See more

Staff

Reviewers express high satisfaction and appreciation regarding the staff. Consumers consistently highlight... See more

Booking process

People report positive experiences with the booking process, highlighting helpful and friendly staff who make... See more

Service

Users describe positive interactions with service, highlighting thorough and efficient assistance. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We popped into the Langney, Eastbourne branch to get advice for a city break to Porto to celebrate our son's 21st Birthday. Tracey made us feel welcome and spent a lot of time with us asking our req... See more

Rated 5 out of 5 stars

Could not fault chloes service at the peacehaven branch. She was extremely patient, nothing was too much trouble. She provided an absolute 1st class ****service, took all the hassle out of my hands... See more

Rated 5 out of 5 stars

Tracey was brilliant. Spent a long time helping us find and arrange our perfect long distance getaway. Took the time and trouble to understand our needs, clarify our options and choices, and find the... See more

Rated 5 out of 5 stars

We requested some options for a last minute getaway on a very limited budget. Chloe, Katie & Nicola were so helpful and found us a cruise that suited our needs. This wasn't our first time using ex... See more


Company details

  1. Travel agent
  2. Cruise agency
  3. Cruise Travel Agency
  4. Travel deals

Written by the company

Book your holiday with Experience It Now Travel, your trusted independent travel agency situated in East Sussex. Operating across four convenient locations in Peacehaven, Newhaven, Seaford, and Eastbourne. Partnering with the biggest brands such as easyJet, TUI, Jet2, MSC, Royal Caribbean, and many others. Let us find your dream holiday, offering you unmatched experiences and lasting memories. Your journey begins right here!


Contact info

4.9

Excellent

TrustScore 5 out of 5

97 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(97)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Only called in to ask a question.

Only called in to the Langney branch to ask a couple of questions, regarding our pre booked holiday. The lady was very helpful ... as always with a visit there. Left feeling re-assured.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy we have a travel agent in…

I am so happy we have a travel agent in Peacehaven. I have had excellent service over the years from a variety of agents, all good. I phoned from the middle of the Mediterranean on my way to Barcelona and they organized a ticket for me to the cathedral there when no one else could do it. They have also booked flights and hotels for me. Efficient, friendly and always answer the phone.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Cool cam and collective by Chloe

From the referral from Laura Neill. To the utterly committed and extremely professional way That Chloe Stenning
Goes about getting you what you are looking for it is just a pressure free pleasure to book your Holiday this way
Thank you Chloe

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Disneyland Paris

Amazing support to book our family-moon to disneyland paris.

With planning a wedding I really didn't have the energy to plan a honeymoon too. Jasmin took it all over and I didn't lift a finger. She was kind helpful and discussed everything in detail about the whole trip.
I honestly couldn't have done it without the support.
We had the best holiday and have so many great memories due to Jasmin being so precise with every detail.

I would highly recommend this company and Jasmin to get your disney dream into a reality.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

First time using this company that was…

First time using this company that was recommended to us by our future daughter in law, we had excellent service from Renae, from the initial enquiry to our flight tickets being sent through, nothing was too much trouble for Renae, we would definitely use this company again, I did speak to Chloe who was also very helpful. Thank you again.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Chloe at Peacehaven branch

Chloe at Peacehaven branch. Lovely young lady always very helpful and accommodating. We have booked holidays with her before. Told her what we were looking for she found us the holiday with dates and price to suit us. Would definitely recommend visit Chloe to get a good holiday sorted

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Hi we recently booked our holiday to…

Hi we recently booked our holiday to Lanzarote through experience travel in peacehaven . Chloe was very helpful and attended to all our needs we had a great time and would definitely not go anywhere else to book our holidays thanks again Dave and Karen

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Used for the first time for our last minute holiday to Gran Canaria, Chloe and Katie helped us no end through the whole booking process and was so much easier physically talking to someone than online! Would definitely recommend to anyone and use them again especially as they are a small, local business!
Very impressed.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Never booking on line again now I found this Travel Agency

This is a highly professional friendly Travel Agency.Chloe the branch manager will ensure you get the best deal possible
She answered every question and made you fell you were under no pressure
She is happy to print out any instructions
We have used her three times and it’s been an easy journey every time . Knowing you can contact her or colleagues any time is a great comfort
I will never book on line again If you are wary of relying on you phone for Travel passes etc this is definitely the travel agency for you

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Nobody does it better

Over the years I have used various travel agents, but none have been as professional and customer caring as Experience It Now. Chloe from the Peacehaven branch has been outstanding, easy to contact via phone or email and always willing to help. The Safari holiday we booked came in at the best price and also included lounge access as a little extra, to top it off we received a nice thank you note and chocs too, amazing! Thank you Chloe, from Dom & fam.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Going the extra mile (and so much more)

Hiya, we booked a holiday through Experience it Now and we're super excited about it. Unfortunately, our circumstances changed and we weren't able to go. But the level of support and attention and help we were shown by Georgia was unbelievable. She helped us find a solution that works for us and I now have two excited children looking forward to their first flight on a plane. We haven't been the easiest customers but nothing has been too much. In particular, the personalised, professional communications have been prompt and exemplary. I won't use another travel company again. Any company can appear competent when things go right but it is what happens when things go wrong that makes a company stand out from the rest.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

I will give 10 star

I will give 10 star ,
The staff was tremendous and patient , thank you providing me as well , excellent services.
i was very happy it relaxing to have trip without hassle about processing.
i highly recommend.

Thank you

1 May 2024
Unprompted review

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